Effort Score Exercises Gamification 
Calabrio
APRIL 11, 2025
Put in the work of developing a comprehensive training strategy to ensure your efforts are targeted, effective, and aligned with broader business objectives. ” “Increase average CSAT scores related to agent communication by 5 points within 6 months through targeted soft skills training.”
CX Accelerator
APRIL 11, 2018
At its very core, the work of Customer Experience (CX) is the timely effort of collecting customer data and solving relevant problems over the long run. Your customer doesn't care what you got on your internal score card. Teach them to reinforce these critical actions every day and the score will take care of itself.
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DCX
DECEMBER 29, 2024
billion wearable tech superstar, has cracked the code on gamification. Scoreboards for life: Recovery and strain scores make it super easy to see how you’re doing and where you can improve. The big takeaway: Gamification works because it makes the boring stuff fun. Get personal: People want to feel like you see them.
Playvox
DECEMBER 21, 2022
another agent at a pharmaceutical company, says she learns best with simulated, exercise-based training in which she can “play” with new software before using it live. Their study also showed that remote employees are more likely to report high discretionary effort and high enterprise contribution. For instance, Lindsey J.,
ProProfs Chat
AUGUST 6, 2021
With an eNPS (employee net promoter score survey), you can easily segment them into promoter employees, passive employees, and detractor employees. For example, most of the employees look forward to appreciation when they put hard efforts into completing tasks. Employee Segmentation.
Currency Alliance
JUNE 19, 2019
Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. More enlightened marketers, on the other hand, see points as a way to keep score of customer actions at many different touchpoints along complex customer journeys. This effort is a marked improvement.
DCX
AUGUST 20, 2024
Procter & Gamble's Massive Simplification Effort Almost 10 years ago, P&G underwent a dramatic change, reducing the size of its product portfolio from 225 brands to 65. This streamlined menu led to improved operational efficiency and higher guest satisfaction scores. The results might surprise you. Which are the stragglers?
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