The Spectrum of Data-Driven CX (And Why There’s No Magic Metric)
Experience Investigators by 360Connext
FEBRUARY 6, 2024
CX teams use a variety of metrics to guide their efforts, drive improvements, and measure ROI. Net Promoter Score What is it? People who select 9 or 10 are considered Promoters, those who select 7 or 8 are Passives, and those who select 6 or lower are Detractors. Customer Satisfaction Score What is it?
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