Gainsight

APRIL 11, 2025

Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? How will product feedback be managed? Each department should have a clear purpose and defined goals, and should play a large role in owning that piece of community management.

How To 52

How To Gamification Effort Score eBook 52

CX Accelerator

APRIL 11, 2018

There is hope for frustrated managers. At its very core, the work of Customer Experience (CX) is the timely effort of collecting customer data and solving relevant problems over the long run. Your customer doesn't care what you got on your internal score card. Can we help these leaders who feel like they're losing their soul?

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. Scoreboards for life: Recovery and strain scores make it super easy to see how you’re doing and where you can improve. The big takeaway: Gamification works because it makes the boring stuff fun. Get personal: People want to feel like you see them.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. Great product managers avoid failed products and stay ahead of changing attitudes by actively engaging their target audience in honest discussion.

Feedback 98

Feedback Survey Management Net Promoter Score 98

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

ROI 86

ROI Software Management Contact Center 86

Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. AI can help save your precious time, effort, and resources while generating sales-qualified leads for your business. Lead generation is a crucial aspect of sales and marketing.

Tools 98

Tools Effort Score Social Media Gamification 98

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It allows the gamification of sending surveys. Overall Rating: Qualtrics scored 4.4 SurveyMonkey also scores a 4.4, Qualtrics scored an 8.5,

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Retently

AUGUST 15, 2024

That’s what Customer Satisfaction Score (CSAT) is all about. and getting a score that clearly shows whether they’re thrilled, indifferent, or disappointed. They offer the flexibility to handle increasing volumes of feedback and more complex analytics requirements so you can continue to effectively manage customer satisfaction at scale.

Ecommerce 106

Ecommerce Retail Software Brands 106

ProProfs Chat

SEPTEMBER 9, 2020

You don’t want your efforts to backfire like this. Net Promoter Score. Net Promoter Score or NPS is a customer loyalty metric that measures how likely someone is to recommend your brand to their friends and family. The final score is calculated by subtracting the percentage of detractors from the percentage of promoters.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Metrics include First Call Resolution , Customer Satisfaction Score , and Call Handling Time 1. Customer Satisfaction (CSAT) : CSAT scores measure how satisfied customers are with the service they received.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Setting goals can also help managers monitor agent performance and identify areas where additional training or coaching may be needed. And it doesn’t always have to cost money.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Playvox

APRIL 11, 2023

A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

NobelBiz

MAY 9, 2023

Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. This can be a powerful tool for outbound campaigns but requires careful monitoring and management to avoid abandoned calls and maintain compliance.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Retently

APRIL 18, 2024

The difference between Promoters and Detractors gives us the NPS score, helping businesses understand where they stand in terms of customer loyalty. In this context, in-app NPS (Net Promoter Score) surveys prove to be essential tools. Monitoring NPS scores is key. Yet, it’s not just about asking smart questions.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Playvox

APRIL 5, 2022

Fortunately, there is a way forward: leveraging the right workforce engagement management (WEM) tools. Related Article: What is Workforce Engagement Management (And Why It Matters). High scores on key metrics are the first measures of a high performance contact center. What is Workforce Engagement Management (WEM)?

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

Playvox

FEBRUARY 2, 2022

While managers can proactively look for the warning signs – such as irritability and impatience – without preventative measures, it’s difficult to reverse burnout once it begins. When you hire and onboard agents and managers with intention and care, you increase your chances of creating a positive and empowering culture.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

ProProfs Chat

MARCH 30, 2018

Do it in a timely and efficient way and you’ll see your scores go up. A customer experience strategy aims at reducing customer effort and improves your sales by making your products and services more attractive. Limiting customer effort reduces those costs A Good information educates buyers about your brand and offerings.

Customer Satisfaction 111

Customer Satisfaction How To Effort Score Contact Center 111

ChurnZero

AUGUST 13, 2021

Show whoever holds the purse strings, whether it’s your CFO or the head of the department: “This is how much I need to handle 5,000 customers, or we can hire 10 more Customer Success Managers at this cost.” I’m your Customer Success Manager.” But those do take work and a little bit effort.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

Oracle

MARCH 16, 2020

Drones for inventory management. The subject of inventory management may not evoke fun and excitement – at least not in the traditional sense. Enter Gather AI , a Pittsburgh-based organization that boasts “The world’s first software-only inventory management platform for modern warehouses.”

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

Team HGS

NOVEMBER 21, 2017

Raghuraman Anantha Ramakrishnan Senior Manager Operations. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business. Trend 8: Virtual Reality, Augmented Reality, and 3D Holograms.

Trends 52

Trends Gamification Effort Score Customer Service Representative 52

inQuba

MARCH 22, 2023

Could Net Promoter Score be disadvantaging your business? Businesses have implemented NPS (Net Promoter Score), and other measurement systems, to achieve CX success and superior customer experiences. Management snake oil, anyone? If needed, NPS should be incorporated into a broader approach to experience management.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

ProProfs Chat

AUGUST 6, 2021

With an eNPS (employee net promoter score survey), you can easily segment them into promoter employees, passive employees, and detractor employees. Here, you can create an internal feedback loop for easy communication between teams, managers, and employees. Employee Segmentation. Feedback Forums.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Call center managers need metrics to successfully measure agent performance and improvements to call center operations.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Currency Alliance

JUNE 21, 2018

In the attention economy, the mind of the modern consumer is hardwired for instant gratification – often at zero effort. The loyalty tech stack used to amount to a loyalty management platform and not much else. Gamification, for instance. Instant rewards. Technological Innovation. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Playvox

MARCH 12, 2023

While key performance indicators (KPIs) are a great way to understand how efficient and effective a support center is, it never hurts to incorporate other means that can help contact center managers define success and efficiency for their contact centers. In turn, this can cause less than optimal customer satisfaction scores.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Playvox

DECEMBER 21, 2022

Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

JANUARY 16, 2025

What is Qualtrics Platform Overview Qualtrics is a popular experience management tool businesses use to design their CX strategies and improve customer experience. It allows the gamification of sending surveys. Overall Rating: Qualtrics scored 4.4 SurveyMonkey also scores a 4.4, Qualtrics scored an 8.5,

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

SurveySparrow

MARCH 21, 2023

In this blog, we will: Define the B2B experience Know why B2B customer experience management is vital Explore the differences between the B2B and B2C customer experience List the top 4 metrics for B2B customer experience Define the 5 best practices for B2B customer experience management FAQs What is B2B customer experience?

B2B 52

B2B Customer Journeys Customer Experience B2C 52

Currency Alliance

JUNE 19, 2019

Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. More enlightened marketers, on the other hand, see points as a way to keep score of customer actions at many different touchpoints along complex customer journeys. This effort is a marked improvement.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySensum

SEPTEMBER 5, 2023

Here you go: Monitor Customer Effort Score (CES): Keep an eye on this score to reduce customer effort while onboarding. This score tells you how much effort your customers need to put in during onboarding. Offer personalized support and build strong relationships through available Customer Success Managers.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. In these impromptu sessions, managers pull agents aside to discuss specific, real-time performance data, making the session both personal and actionable for the agent.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

SurveySparrow

SEPTEMBER 16, 2022

Actionable analytics : Track your employee recognition program’s effectiveness and overall employee participation with visual data via Executive, Manager and TV dashboards. Also, it lets you highlight the core values that you want employees to show rather than focusing purely on point scoring. Key Features. Key Features. Key Features.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

ChurnZero

AUGUST 13, 2021

Show whoever holds the purse strings, whether it’s your CFO or the head of the department: “This is how much I need to handle 5,000 customers, or we can hire 10 more Customer Success Managers at this cost.” I’m your Customer Success Manager.” But those do take work and a little bit effort.

Customer Success 52

Customer Success Effort Score Self Service Tools 52