Thematic

FEBRUARY 24, 2025

Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 30, 2025

For customer experience teams, KPIs like customer satisfaction score (CSAT) , net promoter score (NPS) , and customer effort score (CES) help quantify how well you’re meeting customer needs. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home.

Customer Insights 62

Customer Insights Data Analytics How To 62

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Reduce manual effort – Teams spend less time sorting feedback and more time acting on it. Track key metrics like CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), churn rate, and retention. " message can make a huge difference.

Feedback 62

Feedback Social Media Analysis Survey 62

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Moreover, product-led growth focuses all your efforts on improving your users’ experiences. Advanced Reporting.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

SurveySensum

JULY 14, 2020

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132