Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age
InMoment XI
APRIL 24, 2024
They are more than call centers, in addition to handling incoming and outgoing calls, they often manage SMS, email, live chat, and even social media messaging. These centers typically handle a wide range of tasks, including appointment scheduling, prescription refills, insurance inquiries, and medical advice, among others.
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