How to Launch the Best Voice of the Customer (VoC) Program
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JULY 19, 2019
And yet, it’s not surprising to know companies categorized as customer-centric reported much higher revenue than their counterparts, as documented in Hotjar’s 2019 State of Customer Experience Report. Net Promoter Score (NPS). Such as: ( % Promoters) – (% Detractors) = NPS.
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