Retently

OCTOBER 23, 2024

Stores can use various types of surveys to collect experience data, such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Naturally, the higher the score, the more satisfied and loyal customers are. Did customers have to search for too long?

Ecommerce 109

Ecommerce Survey Retail NPS 109

CSM Magazine

FEBRUARY 3, 2025

Achieve a 20% improvement in customer experience survey scores within the next quarter. Launching a rewards program for loyal customers. Break this goal into tasks such as staff training, implementing a feedback system, and updating return policies. For example: Increase monthly revenue by 15% in six months. The result?

Financial 52

Financial Rewards Programs Effort Score Exceptional Customer Service 52

Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. After all, brands with high customer retention are usually companies with high NPS score. Market Leaders’ NPS Scores. So, what do those high scores translate into, specifically? Airbnb Customer Retention.

Net Promoter Score 126

Net Promoter Score Omni-Channel Company NPS 126

delighted

NOVEMBER 20, 2020

Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Does the store carry the products customers are looking for?

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

SurveySparrow

JUNE 19, 2023

Additionally, Amazon is known for its hassle-free return policy. They’ve also rolled out a mobile app for easy ordering and payment, coupled with a rewards program to recognize and reward loyal customers. Constantly Evaluate and Improve Great customer service isn’t a one-time effort.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

delighted

NOVEMBER 5, 2019

Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Does the store carry the products customers are looking for?

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

SurveySparrow

JANUARY 15, 2021

Before the covid-19 crisis, an employee performance review was once in a while program in most organizations. Now employers have to invest more effort and time in employees than ever. Give immediate feedback to show them you care and notice their efforts. Net Promoter Score. 360-degree Feedback.

How To 52

How To Net Promoter Score Effort Score Feedback 52