How to Humanize Customer Experience & Drive Meaningful Customer Relationships
InMoment XI
SEPTEMBER 21, 2021
For instance, it’s common to send out Net Promoter Score ( NPS), Customer Satisfaction (CSAT/OSAT), or Customer Effort Score ( CES ) surveys after a customer interacts with a brand, but what do these scores actually tell us? However, that’s easier said than done, especially if your CX resources are limited.
Let's personalize your content