Thematic

APRIL 1, 2025

For example, your objective might be “to improve our NPS (Net Promoter Score) by 10 points in the next year by addressing top customer pain points.” Clear objectives keep your efforts customer-centric and business-focused. A strong customer insights strategy clearly turns feedback into actions on your product roadmap.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Retently

JANUARY 19, 2023

Starting a business and knowing that an audience is ready to buy your product considerably eases sales and marketing efforts. When one has found the right market, it can devote its efforts to expanding in that market and developing new products that will appeal to the same audience.

Measurement 157

Measurement Survey Marketing Effort Score 157

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Customer Effort Score (CES) measures how easy it was for customers to perform a specific activity, like placing an order or reaching out to customer support. Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. The resulting data thus determines your Promoters (score 9-10), Passives (score 7-8) and Detractors (score 0-6). Our customer support team efforts are highly appreciated. The power of data.

Analysis 109

Analysis Feedback NPS Effort Score 109

InMoment XI

APRIL 3, 2024

Being online with your business evens the playing field; having a great digital customer experience puts your brand on top. Factors that Impact Digital Experience Because digital experience is an extension of customer experience, it is shaped by many of the same factors.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Retently

MAY 2, 2023

Naturally, the higher the score, the more satisfied customers are. The survey usually consists of a simple 0 to 10 rating question – “How likely is it that you would recommend our company/product/service to a friend or colleague?” – followed by open-ended questions allowing customers to explain the reason behind their score.

Customer Journeys 133

Customer Journeys Survey Effort Score NPS 133

Wootric CX Blog

SEPTEMBER 23, 2020

We actually recommend conducting microsurveys whenever possible—those short, two questions surveys that are used to gather common metrics like Net Promoter Score , Customer Effort Score , Customer Satisfaction, and Product Satisfaction. Openly discuss your surveys + improvement efforts. Net Promoter Score (NPS).

Survey 98

Survey Net Promoter Score Effort Score How To 98

SuiteCX

JUNE 1, 2015

CEM – Customer Experience Management. Contact Strategy refers to the effort taken to better interact with customers once the company has undertaken a journey mapping effort. CX – Customer Experience. Digital Journey refers to an individual’s digital experiences with a company or brand.

Customer Journeys 100

Customer Journeys Omni-Channel Multi-Channel Net Promoter Score 100

CX Workout - Ideas Blog

NOVEMBER 3, 2020

To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Likelihood to Renew or Continue to Use (LTR/LTU) typically leave you with the same question: “Now what?”

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Nothing will tank an operator’s NPS (Net Promoter Score) more quickly than poor call quality. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. 10 means Most Likely, 0 means Not at all Likely).

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Moreover, product-led growth focuses all your efforts on improving your users’ experiences.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Thematic

JULY 11, 2022

They save you significant time and effort without compromising on accuracy. When you include scores, such as CSAT or app rating, in the data variables, Thematic analyzes and shows you which themes most affect satisfaction or ratings. You need to quickly learn which features users do and don’t like.

Analysis 77

Analysis Roadmap Banking NPS 77

Thematic

MARCH 26, 2025

Public product roadmaps – Transparency wins customer trust. Community engagement – Announce updates on forums and social media to re-engage users. This could be done through release notes, in-app notifications, or email updates explaining the improvement and how it enhances user experience.

Feedback 62

Feedback Social Media Analysis Survey 62

SurveySensum

AUGUST 22, 2023

Address pain points and enhance user experiences to boost customer satisfaction , a recipe for long-term retention. Feedback drives data-backed decisions, aligning your SaaS roadmap with what truly matters. Monitor Customer Experience Metrics Monitoring customer experience is akin to taking your business’s vital signs.

Feedback 52

Feedback Strategy Net Promoter Score B2B 52

Solvvy

OCTOBER 25, 2022

Your business’s customer satisfaction index (CSI) uses scores on different aspects of your operation and combines them into an index that allows you to monitor overall customer satisfaction. Businesses that calculate and monitor customer satisfaction scores over time can: . What Is a Good Customer Satisfaction Score?

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them?

Government 52

Government How To ROI Effort Score 52

Wootric CX Blog

SEPTEMBER 2, 2020

Finding the product or service was effortless, the download or purchase process was simple, you quickly received the product, the user experience was intuitive, and it was easy to get answers to any questions you had. Now, think about a time you had an overall good experience with a company. Tell Stories.

Net Promoter Score 59

Net Promoter Score Customer Centricity Effort Score Roadmap 59

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Effort Score 52

Effort Score Roadmap Touchpoint NPS 52

Gainsight

JULY 26, 2023

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. Most organizations have elements of these journeys but lack a cohesive way to orchestrate – and measure the impact of – their digital efforts.

How To 52

How To Effort Score NPS Roadmap 52

ProProfs Chat

DECEMBER 17, 2021

It helps determine what are the best and worst features of their products, and where they should direct their business efforts. . In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. Survey design is crucial for the user experience.

Tools 52

Tools Feedback Roadmap Survey 52

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. Here are the most important KPIs for the performance of your product: Net Promoter Score (NPS). Active Users Per Total Users.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Gainsight

FEBRUARY 26, 2024

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. Most organizations have elements of these journeys but lack a cohesive way to orchestrate—and measure the impact of—their digital efforts.

How To 52

How To NPS Effort Score Touchpoint 52

Wootric CX Blog

OCTOBER 1, 2020

It will help you develop a strategy for gathering feedback at key points within your customer journey so you can take actionable steps toward optimizing your user experience. . Customer feedback can and should influence your roadmap and guide the prioritization of development resources. Customer Effort Score (CES) .

Customer Journeys 52

Customer Journeys Net Promoter Score Survey Strategy 52

SurveySensum

JANUARY 5, 2023

A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. Upgrades your product roadmap. Enhances customer experience and service. G2 review score . G2 review score . G2 review score . No worries.

Tools 52

Tools Feedback Effort Score NPS 52

SurveySensum

AUGUST 3, 2023

G2 Review Score Customer reviews and G2 review scores helped gauge overall satisfaction and reliability. B2B SaaS Feedback Software Pricing Free Version or Free Trial Customer Support G2 Review Score SurveySensum Start at $99 / month Both are available 24×7 customer support (Live chat, email, WhatsApp, etc.)

B2B 52

B2B Software Feedback NPS 52

Wootric CX Blog

AUGUST 4, 2020

The more you invest in both user experience and customer experience, the less you have to invest in customer support, leading to organic growth and a higher CLV. So we also use Customer Journey Metrics like Net Promoter Score, Customer Effort Score, Customer Satisfaction, etc.

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52

SurveySensum

OCTOBER 5, 2020

CES or Customer Effort Score surveys help you gauge user experience of a product or service. Click here to know more about customer effort score. NPS or Net Promoter Score surveys are the perfect metrics to gauge customer loyalty towards your brand. Click here to know more about Net Promoter Score.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

ProProfs Chat

SEPTEMBER 13, 2019

Onboard your customers and teach how they can use your product to: save your time and effort, . In short, user onboarding is the process of actively guiding your users through your product to help them find product value. Deliver outstanding in-app experiences and education to increase feature adoption.

Customer Service 55

Customer Service Omni-Channel Net Promoter Score Knowledge Base 55

Pointillist

NOVEMBER 18, 2021

There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers. Product leaders prioritize user experience and rely on product analytics tools to determine which initiatives will improve key metrics like adoption, usage, satisfaction and more.

Customer Journeys 45

Customer Journeys Self Service Customer Experience How To 45

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. Complexity is the enemy of good user experience.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

SurveySparrow

NOVEMBER 24, 2022

Choosing the right platform for improving your website’s user experience is a big decision. User research helps businesses place people at the center of their product design. The user experience platform provides highly insightful information for organizations that have digital products.

Net Promoter Score 52

Net Promoter Score Video Survey Feedback 52

Survicate

MAY 24, 2021

While there are countless methods of collecting customer feedback, some of the most popular ones are customer satisfaction score (CSAT) surveys , customer effort score (CES) surveys , and Net Promoter Score (NPS) surveys. Step #2: Feed customer feedback into your product roadmap. USE THIS TEMPLATE.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

Kustomer

APRIL 28, 2022

So I am the co-founder, one of the co-founders and CEO at TheyDo and I have a background in interaction design, user experience design, and before we started we weren’t even planning on creating a product company. So you already have some roadmap or some priorities, some PI planning or a roadmap there.

Customer Journeys 81

Customer Journeys Management Roadmap Groups 81

Chattermill

JUNE 25, 2019

One of the biggest mistakes you can make is treating the customer experience as an external effort. Internally, there are a few things you can do to bring the customer experience inside the office walls. Embed customer-centric goals into all company efforts from sales pitches to marketing, UX, and accounting.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45

NobelBiz

JULY 18, 2023

Helping agents provide accurate information to customers, reduces their frustration and enhances their experience. Contact Center Agents To ensure the success of your contact center, you must put effort in training agents. They are the front line of customer interactions and directly impact the customer experience.

Self Service 52

Self Service Contact Center Management Wait Times 52