COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

Net Promoter Score 8

Net Promoter Score Contact Center Effort Score Metrics 8

Totango

SEPTEMBER 1, 2020

The above list of common causes of churn should make it clear that churn is not a failure of customer success renewal efforts. Research by Deloitte shows that personalized customer experience is now just as important to customer decision-making as speed of service and ROI. Renewal Is a Product of the Customer Experience.

Net Promoter Score 111

Net Promoter Score How To NPS Effort Score 111

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Myra Golden is the founder of Myra Golden Seminars, LLC.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Myra Golden is the founder of Myra Golden Seminars, LLC.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

MAY 22, 2020

Remember that your audience is attending your seminar with high hopes. With webinars, you can reach customers from around the world, which is not the case when conducting an in-person seminar. The ROI of emails is $41 for every $1 that you spend. How’s that for ROI? 4 Use lead scoring using email marketing automation.

Strategy 52

Strategy Social Media eBook Conference 52

BirdEye

APRIL 7, 2023

Measuring the success of your marketing efforts the right way is crucial. Return on Marketing Investment ROI is a pretty standard marketing KPI that every business tracks. This makes it easier to understand if your marketing efforts contribute to your business goals. We completely understand the feeling.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

Customer Guru

MARCH 7, 2018

We are the first pharmaceutical company to have added Net Promoter Score in Pharmaceutical Contract Development and Manufacturing Organisation (CDMO) business. To add to the NPS, Piramal was also the first to introduce Customer Effort Score (CES) to measure how easy the Piramal team made it for the customer to handle an issue.

Customer Experience 65

Customer Experience Customer Centricity Chief Customer Officer B2C 65