SurveySensum

FEBRUARY 24, 2025

Text Classification: Categorizes text into predefined groups, such as spam vs. non-spam or news categories (sports, politics, entertainment, etc.). The AI analyzes up to 10,000 open-ended responses in just 5 seconds with 99% accuracy, allowing businesses to quickly identify key trends and sentiments without manual effort.

Analysis 52

Analysis Analytics Social Media Trends 52

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. The focus on acquisition, scores and fixing issues has been replaced with outside disruption, market ecosystem expectations (i.e. Let’s think in customer touchpoints instead.

Customer Experience 150

Customer Experience Customer Centricity Culture Consulting 150

Pretium Solutions

MARCH 11, 2012

For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. It is the same way for companies looking to provide excellent customer service , create excellent customer experiences and boost their Net Promoter Scores.

Net Promoter Score 45

Net Promoter Score Effort Score Sports Touchpoint 45

Gainsight

APRIL 18, 2022

Of course, creating an effective customer health score and supporting dashboard is not a one-time project. In the best case, your team will create a useful score to help you achieve your renewal goals and reduce churn. Creating an effective customer health dashboard is a team sport and the season is perpetual.

Effort Score 52

Effort Score Sports Analysis Groups 52

Pretium Solutions

MARCH 11, 2012

For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. It is the same way for companies looking to provide excellent customer service , create excellent customer experiences and boost their Net Promoter Scores.

Net Promoter Score 40

Net Promoter Score Effort Score Sports Touchpoint 40

Pretium Solutions

MARCH 11, 2012

For the next three weeks, sports fans throughout the United States will be tuned into the NCAA Men’s Basketball Championship Tournament and basketball fever will be in full swing. It is the same way for companies looking to provide excellent customer service , create excellent customer experiences and boost their Net Promoter Scores.

Net Promoter Score 40

Net Promoter Score Effort Score Sports Touchpoint 40

Think Customers

DECEMBER 14, 2020

This is true as true in sales as is it in sports – probably more so. It typically costs five times as much to acquire a new customer than it does to retain an existing one, he said, and developing diehard fans can help brands score well into the future. But what’s the best way to develop diehard fans?

Omni-Channel 52

Omni-Channel Sales Rewards Programs Effort Score 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle EPM comes in, transforming stadium operations with the precision and agility needed to score big with fans and stakeholders alike.

Entertainment 52

Entertainment Sports Financial Effort Score 52

Pretium Solutions

NOVEMBER 22, 2011

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

Net Promoter Score 40

Net Promoter Score Loyalty Brands Effort Score 40

Pretium Solutions

NOVEMBER 22, 2011

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

Net Promoter Score 40

Net Promoter Score Loyalty Brands Effort Score 40

Pretium Solutions

NOVEMBER 22, 2011

We are not Formula One racing experts, nor are we really even fans of the sport, but we are aware of the long-standing debate in the racing community among experts and fans about whether it’s the car or the driver that makes the difference between finishing first and anywhere else in the field. But what about the customer touchpoint?

Net Promoter Score 40

Net Promoter Score Loyalty Brands Effort Score 40

NetBase

APRIL 9, 2019

Whether you’re into breaking news, sports, TV fan theories, or a never-ending stream of the internet’s cutest animals, there’s a community on Reddit for you.”. Karma is a score that increases as a redditor performs certain actions, such as posting and commenting. Brand awareness achieved!

Analytics 52

Analytics Strategy Effort Score Sports 52

BirdEye

OCTOBER 5, 2023

Example of brand perception measurement done smartly: A coffee chain sets KPIs, including customer satisfaction scores, social media engagement, and brand mentions. Brand associations: Form partnerships with brands that align with your values, like Red Bull’s collaborations with extreme sports events. And respond to comments.

Examples 64

Examples Measurement Brands How To 64

Thematic

SEPTEMBER 13, 2022

You can tailor themes to add business nuance: it’s low effort and low maintenance. Analyze signals within your customer feedback to accurately identify and predict opportunities to drive revenue, advocacy and retention across customer touchpoints. There’s no need for manual coding or training.

Analytics 71

Analytics Software Self Service Social Media 71

Currency Alliance

MARCH 21, 2019

Decathlon athletes must be very good at 10 sports and excel at 3-4 to win competitions – but in any one sport, they are rarely the fastest, strongest, or most agile. This makes it difficult to coordinate meaningful touchpoints across marketing channels; and, nearly impossible to consistently reinforce the loyalty strategy.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

SurveySparrow

APRIL 27, 2021

The Customer Journey Map is a document that outlines each of the touchpoints that a prospect must pass through before they become a customer. Sports aficionado, especially baseball. Assign an arbitrary score based on your interaction with the customer against each category. 3 Go Through Your Customer Journey Map. Urban city.

Customer Journeys 52

Customer Journeys How To Exercises Groups 52

Currency Alliance

FEBRUARY 26, 2019

We believe these trends will occupy most brands’ efforts during 2019. Emotional loyalty: add incentives along many touchpoints in customer journeys. To build real equity in the relationships with customers, your program needs to be relevant to customers across all their touchpoints with the brand. Define the strategy.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods.

Retail 52

Retail Feedback How To Self Service 52

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. And it also propels us into what is convention season (which you might not think that exists in youth sports, but it does, each sport has their own event).

Customer Success 40

Customer Success How To Chief Customer Officer Sports 40

SuiteCX

FEBRUARY 22, 2017

The English translation, the moment of truth, first appeared in Ernest Hemingway’s Death in the Afternoon (1932) which was largely about the sport of bullfighting. There, customer interactions are typically called “touchpoints,” and MOTs are the more significant touchpoints. Think of this as a “running score.”.

Effort Score 113

Effort Score Touchpoint Airlines Interaction 113

SuiteCX

FEBRUARY 22, 2017

The English translation, the moment of truth, first appeared in Ernest Hemingway’s Death in the Afternoon (1932) which was largely about the sport of bullfighting. There, customer interactions are typically called “touchpoints,” and MOTs are the more significant touchpoints. Think of this as a “running score.”.

Effort Score 100

Effort Score Touchpoint Airlines Interaction 100

Qualtrics

APRIL 14, 2021

More complex customer journeys can also lead to lower customer experience scores – Customer experience ratings were higher in B2C customers (65-80%) than B2B customers (on average scoring less than 50%). The company’s 100 brands support structures ranging from schools to sports arenas.

B2B 26

B2B Examples B2C Net Promoter Score 26