Russel Lolacher

SEPTEMBER 22, 2020

If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. How You are Being Kept Engaged.

Engagement 75

Engagement How To Employee Engagement Hospitality 75

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Hello Customer

MAY 6, 2021

To achieve this, employees have to be motivated. And to achieve that , companies must focus on employee experience. Give all your employees direct customer feedback and make them thrive for customer satisfaction. This will make employees work for a happy customer instead of a paycheck. and customers will churn.

Customer Centricity 98

Customer Centricity Contact Center Hospitality Employee Experience 98

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Hospitality Net) Why do so many hotel loyalty programs fail? Enough said! Read the article!

Loyalty Programs 66

Loyalty Programs Customer Service Hotels Entertainment 66

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

SEPTEMBER 23, 2020

Smooth employee journey and serene employee experience. The employee experience concept is one of the most valuable concepts that focuses on employee engagement in the workforce. The term “employee experience” started to gain popularity in 2017. Compensation and Benefits.

Customer Journeys 59

Customer Journeys Employee Engagement Employee Experience Feedback 59

Russel Lolacher

SEPTEMBER 22, 2020

If anything a global pandemic has taught us, is the importance of engaging with our staff, especially remote employees. A pandemic certainly changes the way we work, but it shouldn’t change prioritizing the employee experience and maintaining relationships with them. How You are Being Kept Engaged.

Engagement 52

Engagement How To Employee Engagement Hospitality 52

Qualtrics

JUNE 26, 2020

Koç Holding incorporates more than 40 subsidiaries operating in sectors such as oil refinery, automotive production, durable goods, financial services , hospitals , retail , hotels , higher education , and more. Additionally, more than 50 employee profiles were identified in the subsidiaries; and actions were taken accordingly.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

Qualtrics

DECEMBER 3, 2021

Leisure and hospitality businesses were the most affected. Understandably given the in-person nature of the roles and the high risk of infection, the leisure and hospitality industry has been greatly affected by the pandemic. Not only that, but customers care more about employee experience than ever.

Customer Experience 49

Customer Experience How To Employee Experience Hospitality 49

Qualtrics

DECEMBER 2, 2019

My hope was that if leaders could feel a little relief from the burden of work and turn their attention to the wellbeing and engagement of their people, they would ultimately see the dual benefit of improved employee experience leading to improved patient experience. Well, the short answer is a resounding yes.

Engagement 26

Engagement Healthcare Hospitality Employee Engagement 26

Kustomer

SEPTEMBER 17, 2020

Vipula has a wealth of experience, working in several industries from banking, to hospitality, to consulting. As a true expert in the field, her insights on customer and employee engagement are sure to help businesses improve their customer service experience. Originally started in India, London, Dubai, Singapore.

Wait Times 52

Wait Times Net Promoter Score Hospitality Customers 52

Qualtrics

JULY 17, 2019

If you’re looking to raise the bar on customer experience, look no further than your employees — harnessed in the right way, they’re one of the most effective levers any organization has. Find out how you can empower your people to deliver better experiences for customers. Free Employee Engagement Survey Template.

Customer Experience 29

Customer Experience Employee Experience Hospitality Feedback 29

Qualtrics

DECEMBER 2, 2019

My hope was that if leaders could feel a little relief from the burden of work and turn their attention to the wellbeing and engagement of their people, they would ultimately see the dual benefit of improved employee experience leading to improved patient experience. Transform the Patient and Employee Experience.

Engagement 20

Engagement Healthcare Hospitality Employee Engagement 20

Qualtrics

OCTOBER 10, 2019

The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. On a more strategic level, there’s customer journey analysis, collection and interpretation of experience data, patterns in visit time and duration and so on. So too does allocation of resources.

Retail 34

Retail Travel Multi-Channel Fashion 34

Qualtrics

NOVEMBER 20, 2020

The coronavirus pandemic has made huge demands on employees in all sectors, as the global event and its ramifications change and disrupt every aspect of life. Watch their full conversation here. Here’s a breakdown of their resilience-building recommendations and advice for healthcare professionals and their leaders. 3 good things”.

Healthcare 26

Healthcare Leadership Employee Engagement Hospitality 26

Russel Lolacher

APRIL 17, 2023

But before we get there, we have to start here, which is the first question, which is what’s your best or worst employee experience, Lisa? And I’m really curious about how you define candour. Lisa Bloch All right, well, I’m going to go back in my time capsule to the late 90s. You know, that sort of thing.

Communication 52

Communication How To Leadership Meeting 52

CX Journey

APRIL 11, 2018

I've written about Bob Chapman several times in the past, starting with a 2012 post about his TEDxScottAFB Talk: Truly Human Leadership - Everyone Matters Define Your Employee-Centric Culture Employee Engagement Strategy? And measured success by how they touched their employees' lives!

Leadership 169

Leadership Culture Hospitality Measurement 169

Russel Lolacher

MARCH 6, 2023

What’s your best or worst employee experience, Patti? So I have to start before I get into the Asia, ageism conversation, besides the fact I’m going to stumble over that word every five seconds.

How To 98

How To Groups Advertising Course 98

Qualtrics

NOVEMBER 3, 2021

Travel/Hospitality/Food workers: 54% support federal mandates overall vs. 29% who are opposed. Health Care workers: 56% support federal mandates overall vs. 33% who are opposed. 38% want their employer to enforce federal mandates vs. 50% who don’t want them to. Retail workers: 54% support federal mandates overall vs. 30% who do not support.

Government 52

Government Healthcare Leadership Policies 52

Russel Lolacher

FEBRUARY 6, 2022

I mean, I tried to keep it so hidden, I ended up in hospitals, so But once I started talking about it and saying, Actually, today’s not a good day, find accommodations, for me still excellent at my job, I can still lead a team. You ended up in the hospital because you were, as you said, spiraling to a point where it got so bad.

Hospitality 52

Hospitality Culture Exercises Leadership 52