Beyond Philosophy

MAY 25, 2016

Nearly 40,000 employees from two unions contracting with Verizon have been on strike for a little over a month. Now, Verizon is learning firsthand the cost of not having a strong culture of employee engagement—in actual dollars and sense. Employee Engagement and Customer Experience Are Linked.

Engagement 113

Engagement Wireless Call Center Employee Engagement 113

ShepHyken

MARCH 4, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can a company create a positive employee experience during challenging times? ” About: Chad Jensen is the president of Round Room , TCC , and Wireless Zone.

Culture 87

Culture Company Wireless Customer Satisfaction 87

TechSee

MAY 1, 2022

Wireless Phone Service 74. Improve Customer and Employee Experience. Increase customer loyalty and lifetime value, and improve internal processes and employee engagement. Here are some industry standards: Industry Average CSAT (%). Computer Software 76. Internet Retail 78. Energy Utilities 73.

Net Promoter Score 109

Net Promoter Score Effort Score Customer Experience Customer Satisfaction 109

ClearAction

NOVEMBER 4, 2020

Forces on customers are dictating digital experience and employee experience, along with investor experience, supplier experience, and community experience. Our CEO sends out stories about what people are doing toward Intentional Customer Experience. TELUS ranked top wireless network by JD Power.

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77

SurveySparrow

FEBRUARY 2, 2021

Organize a trip with all your employees on Employee Appreciation Day. Do not decide a venue arbitrarily, ensure that you involve the employees also in this decision. . It will certainly be a part of your employee engagement activities as well, isn’t it? . Wireless chargers. Offer gift cards.

Exercises 98

Exercises Culture Wireless Employee Engagement 98

SurveySparrow

JUNE 27, 2021

To improve customer experience using SurveySparrow, feel free to sign up for FREE, now! Fact 2: NPS Can Also Measure Your Employee Experience. With this, you find how likely your employees are to recommend your work to others. However, NPS alone can’t give you an entire picture of the employee experience.

Net Promoter Score 52

Net Promoter Score Effort Score NPS Survey 52

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147