delighted

OCTOBER 17, 2023

Creating a great work environment and boosting productivity relies heavily on enhancing the employee experience within your organization. One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey.

Survey 82

Survey Tips How To Net Promoter Score 82

Qualtrics

FEBRUARY 14, 2019

Before the Industrial Revolution, it was common for men and women to work from home or have hybrid work-homes such as street-facing shops or workshops. Employee pulse surveys are a great way to stay in touch with your remote employees. Learn how to keep a pulse on remote employees. EMPLOYEE PULSE EBOOK.

Employee Engagement 32

Employee Engagement Engagement How To eBook 32

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. The experience can be invaluable to your organization and allow you to earn continuing education credits to keep your certifications up-to-date.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

ShepHyken

JULY 8, 2024

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Sports 147

Sports Customer Service Training Customer Service Training 147

Experience Investigators by 360Connext

APRIL 23, 2024

Then consider how to intentionally design and execute on customer journey improvements, internal process design, and employee engagement efforts to move the organization closer to those goals. We typically assist our clients in team development through ongoing coaching, hands-on workshops, and specific training.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . When the best time to incorporate this method in the employee journey. We are all actors and spectators.

Employee Engagement 52

Employee Engagement Leadership Employee Experience Exercises 52

Calabrio

MAY 10, 2019

In this foundational course, Michael Chiu, Sr Director Analyst at Gartner, will walk you through what customer experience is, how to get started and how to measure your progress. How Superior Employee Experience Drives Superior Customer Experience. Thursday, 23 May 10:45 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journeys 143

Customer Journeys Tips Net Promoter Score Leadership 143

One Millimeter Mindset

DECEMBER 5, 2018

In general, employee engagement focuses on the value of perceived, and measured, employee-centric experiences. Obviously, unengaged employees, those who do not feel purposeful or acknowledged within workplace culture, underperform. When engaging with and serving customers? Here’s why. Subscribe to my blog.

Engagement 63

Engagement Culture Employee Engagement Employee Experience 63

CX Journey

SEPTEMBER 8, 2016

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? Let's go back to listening to employees and improving the employee experience.

Customer Experience 80

Customer Experience Customer Journeys Employee Experience Culture 80

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience. Doesn’t that sound wonderful?

Culture 52

Culture Feedback Survey Employee Engagement 52

Retently

OCTOBER 28, 2024

Stay Interviews Questions: Uncovering What Really Matters Stay interviews are a great opportunity to understand what fuels your employees’ best work, what hurdles are slowing them down, and what might be nudging them toward the door. Here’s how to approach these key conversations with thoughtful questions: 1.

Net Promoter Score 78

Net Promoter Score Effort Score Leadership Feedback 78

CX Journey

SEPTEMBER 1, 2015

There is a clear and solid linkage between the employee experience and the customer experience that is solidly supported by data and statistics. Too many executives have the mindset that they'll focus on the employees and their experience "later." Without your employees, you have no customer experience.

Customer Journeys 80

Customer Journeys Employee Experience Employee Engagement Exercises 80

Think Customers

JUNE 24, 2024

The one question on everyone’s mind, as it was at Internet World decades ago: “How do I integrate technology to innovate without damaging my brand, customer, or employee experience?” Nicole Kyle, managing director of CMP Research , said it’s a question of managing digital dexterity for brands and customers.

Conference 59

Conference Technology Meeting Contact Center 59

Strativity

MAY 17, 2018

Future Ready Impact is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences and strategy execution. Future Ready Impact , is an employee centric learning workshop designed to empower employees to embrace change and accelerate working with purpose.

Exercises 40

Exercises Culture Employee Experience Study 40

Strativity

MAY 17, 2018

Future Ready Impact is designed to help employees and managers assess and build their change resilience to accelerate and grow employee experiences and strategy execution. Future Ready Impact , is an employee centric learning workshop designed to empower employees to embrace change and accelerate working with purpose.

Exercises 40

Exercises Culture Employee Experience Study 40

ClearAction

NOVEMBER 4, 2020

Forces on customers are dictating digital experience and employee experience, along with investor experience, supplier experience, and community experience. Through forums and workshops across the country, we asked what each function can do to put the customer first.” your comments are welcome below).

Customer Experience 77

Customer Experience Effort Score Wireless Policies 77

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. Have them to lead the workshops. This shows support and allows leaders to listen for employees’ concerns, ideas and outcomes. Don’t have leaders merely attend.

Training 61

Training Culture Leadership Tools 61

Qualtrics

MAY 21, 2021

This philosophy was the foundation for why Nebraska Medicine completely transformed their employee engagement survey process. To effectively improve the employee experience , they needed to be able to listen, understand, and take action immediately – not months or even a year from now.

Engagement 26

Engagement Employee Engagement Case Study Survey 26

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients.

Exercises 113

Exercises Communication Measurement Tools 113

Customer Guru

AUGUST 8, 2018

Annette Franz is the Founder and CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients achieve customer experience strategies via customer understanding. She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

SurveySparrow

FEBRUARY 21, 2022

Employee wellbeing basically means measuring your employee’s health. It signifies the sustainability of employee engagement and shows whether they will maintain that over a certain period. Employee wellbeing programs can be anything or of any type, some of which are: Collaborative meetings. Signup for Free.

Employee Engagement 52

Employee Engagement Culture Survey Leadership 52

Russel Lolacher

JANUARY 12, 2021

” These are passionate phrases I’ve heard repeatedly when it comes to employee engagement and change management, in a perceived effort to improve an organization by fostering collaboration and understanding through HULK SMASH language. “Tear down silos!” ” “Let’s silo smash!”

Employee Engagement 59

Employee Engagement Culture Innovation Communication 59

Experience Investigators by 360Connext

APRIL 21, 2020

Customer experience is the culmination of so many things. It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. Plus, learning opportunities keep your employees engaged and happier.

Course 143

Course Training Feedback Connections 143

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. John is an “Ex-Disney Guy” and Customer Experience Coach. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

SurveySparrow

APRIL 26, 2023

Well, here are some awesome perks they bring to the table: First off, they boost employee engagement and motivation like nobody’s business. Now, whip up a customized learning and development plan that aligns with each employee’s needs and goals. IDPs also lead to better skill development and career growth.

Tips 52

Tips Measurement Employee Engagement Resources 52

Russel Lolacher

MAY 1, 2023

She’s recently facilitated creator workshop called the how to recognize when you’re being bullied in the workplace. What’s your best or worst employee experience? Rita Chand Well, given the topic today, how about I share my best work experience. And all that forming. So I did a lot of things.

Culture 98

Culture Course Communication Employee Experience 98

DCX

JULY 30, 2024

Practical strategies: Organize cross-functional workshops where product teams collaborate with customer service and sales to understand user pain points. Human Resources: Cultivating a Customer-Centric Culture HR is the architect of company culture and the guardian of employee experience.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Sandra: She’s the Customer Experience Director and thought leader for Strong-Bridge Envision Consulting. And we probably haven’t even got everything covered.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lumoa

APRIL 24, 2018

The maturity of the organizations ability to use this rich information and leadership greatly determine the outcome of this or any listening system truly driving culture change that leads to improved customer and employee experiences." Blake Morgan Customer Experience Futurist, Speaker and Author. blog linkedin twitter Why?

System 317

System Effort Score NPS Net Promoter Score 317

Russel Lolacher

JANUARY 23, 2023

But before we get into any of that, let’s connect back to your past a bit and ask the question I asked all my guests, which is what’s your best or worst employee experience? Then we go into workshops where we’ll take that assessment and our key workshop, we call it breaking through the awkward zone.

Connections 52

Connections Leadership Culture Groups 52

Russel Lolacher

FEBRUARY 13, 2023

In this episode of Relationships at Work, Russel chats with personal branding strategist Ana Lokotkova on how defining who you are in the workplace will help you standout and improve your employee experience. Well, the one that comes to mind is actually not one where I was a full time employee at a company.

Brands 98

Brands Leadership Communication Social Media 98

Integrity Solutions

NOVEMBER 19, 2018

Your company invests in a two-day sales training workshop, then releases the reps out into the field with a link to a website for “reinforcement” and hopes something will stick. Managing to activities will always be important, but having a culture of coaching will help elevate your organization as a desired place to work. Sound familiar?

Company 75

Company Sales Training Culture 75

Russel Lolacher

OCTOBER 16, 2022

I am going to ask you the same question I asked all my guests, which is, of course, what is the best or worst employee experience you’ve ever had? I’d say the best the best employee experience I ever had, was working at the Victoria Film Festival. Sign up to his workshops. Mike Vardy. Mike Vardy.

Management 98

Management Leadership Communication Government 98

Qualtrics

AUGUST 6, 2020

For instance, have you had to rethink your employee engagement strategy while your teams work from home ? Over the last few months we’ve facilitated workshops with hundreds of the US’ top CIOs where they’ve come together and shared stories on what is and isn’t working. This has resulted in lots of unlearning moments. “A

Roadmap 26

Roadmap Retail Employee Engagement Consulting 26