Maz Iqbal

OCTOBER 7, 2014

At the invitation of Marco Rodrigues, I found myself at the CXDay event taking place in London. Here is what I took away from that event: The terms customer-centric, Customer Experience, and innovation are empty. I enjoyed meeting up with Marcio Rodrigues – who reminded me of the event and encouraged me to attend.

Customer Centricity 102

Customer Centricity Leadership Employee Engagement Exercises 102

TechSee

JANUARY 25, 2023

He is a visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable, and scalable solutions, delivering greater customer loyalty and employee engagement. Jon has been with KONE Americas for over 16 years, and serves on the Americas Leadership Team.

Management 41

Management Automotive Leadership Effort Score 41

Experience Investigators by 360Connext

JUNE 15, 2015

I had the unique opportunity to be part of a small crowd of business leaders invited to a special event hosted by American Express. American Express CEO Ken Chenault and Jack Ma, Founder of Alibaba , sat on a small stage and asked each other a few questions about small business, customer-first leadership, and the future of innovation.

Leadership 110

Leadership Innovation Social Media Consulting 110

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. You know the old adage, “happy employees = happy customers.” That is where employee engagement comes into the picture. What employee engagement is and what it is not?

Employee Engagement 59

Employee Engagement Engagement Customer Experience Culture 59

Hero Digital

NOVEMBER 12, 2018

Intranets are a primary source of information and communication for a company’s entire employee population, yet corporate intranet design and strategy is often overlooked. Employees seek career development tools, company culture activities, peer connections, support from leadership and ease with completing tasks.

Employee Engagement 66

Employee Engagement Engagement Strategy Culture 66

CX University

DECEMBER 16, 2024

Salesforce is renowned for emphasizing employee engagement and transparency. The company regularly assesses employee satisfaction through surveys and utilizes platforms like Chatter to promote open communication throughout the organization. How about that for building trust, confidence, and commitment with the employees?

Customer Journeys 52

Customer Journeys Culture Innovation Leadership 52

Maz Iqbal

NOVEMBER 6, 2014

If you want to engage and include the people who surround you at work, then gain the capacity to connect with them at a deep level – or lower your aim. ”. Susan Scott, Fierce Leadership. What Can We Learn From the Events That Occurred At Market Basket? What happened? That is what the folks at Market Basket have shown.

Leadership 59

Leadership Employee Engagement Exercises Culture 59

Experience Investigators by 360Connext

MARCH 11, 2015

It’s the hub of our thought leadership, our perspective on current events, our “x marks the treasure” spot for our social communities! I get great questions when I speak at events and try to record those quickly so I can write about them later. Blogs are at the center of many content strategies.

Tips 110

Tips Social Media Leadership Exercises 110

ShepHyken

AUGUST 29, 2018

When you treat employees like rock stars, they will treat your customers like rock stars. That is what employee engagement is all about. Great leaders have preached that when you treat your employees well, they treat their customers – and fellow employees well. And, this isn’t just for the leadership.

Employee Engagement 96

Employee Engagement Leadership Customer Service Training Culture 96

Customer Bliss

MAY 10, 2018

When Amy joined USA Today, she led the company’s first subscriber loyalty program, a program designed to provide added value to your subscription through events, experiences, extra content, and deals. Click on the image for a PDF showcasing Amy’s strategic approach and data dashboards.

Customer Experience 111

Customer Experience Leadership Loyalty Programs Loyalty 111

Doing CX Right

MARCH 28, 2020

Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer Experience and Employee Engagement at a global corporation. summary of leadership topics: How to humanize business & nurture through leadership. Ways to keep life in harmony (Mind, body, spirit).

Leadership 52

Leadership Employee Engagement Tips Strategy 52

Lumoa

JANUARY 19, 2023

Structures may be more flat and cross-functional, with employees wearing multiple hats and some of them also dedicating only half of their time to customer experience initiatives. Typically, the CXO is a member of the senior leadership team and is responsible for ensuring the customer experience is integrated across the entire company.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

SurveySensum

AUGUST 25, 2023

This dynamic relationship, often influenced by a CSAT platform , can significantly shape the outcome So today, let’s look at the human side of strategy: How does employee engagement impact customer satisfaction , and how can you benefit from this interaction?

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

Steve DiGioia

OCTOBER 8, 2015

Guest Post by Tal Schnall - Leadership and Customer Service Mentor This original article was written by Steve DiGioia. Creating a service culture in your organization is not a one-time, skills-training event. Creating a service culture in your organization is not a one-time, skills-training event. The answer is leadership!

Customer Service 100

Customer Service Hotels Leadership Culture 100

ShepHyken

OCTOBER 16, 2018

They discuss how to create a loving employee culture, the five basic needs of employees, and what millennials want in the workplace. Top Takeaways: Keith says that employees have five basic needs. Successful organizations with great employee engagement and culture share a lot of these five basic needs.

Employee Engagement 101

Employee Engagement Culture Entertainment Policies 101

SurveySensum

FEBRUARY 23, 2024

Pulse surveys aren’t just about collecting data – they’re about taking action to boost employee engagement. As the name suggests, employee feedback pulse surveys are carried out to continuously gain employees’ opinions on job-related roles, interactions and associations, and the overall work environment.

Employee Engagement 52

Employee Engagement Survey Engagement Feedback 52

SurveySparrow

DECEMBER 6, 2021

The event is spread across four days and executive assistants, managers, recruiters, and those who are interested in the field of HR are expected to attend this event. It is a virtual event that concentrates on automation and how these technologies will affect human jobs and the way tasks are done. Decoding Future HR 2021.

Conference 98

Conference Employee Engagement Leadership Trends 98

Michelli Experience

SEPTEMBER 9, 2016

That said, I took notice when the esteemed Harvard Business Review ( HBR ) recommended the practice of “gratitude” as a “bona fide” leadership competency. A common factor limiting employee engagement is a lack of rewards/recognition. emphasized the value of gratitude in the context of “positive currency” and “bull markets”.

Social Media 100

Social Media Leadership Employee Engagement Financial 100

Hallmark Business Connections

FEBRUARY 17, 2021

Instead, infuse a little fun into the event; maybe hold a bingo game or conduct a survey wherein people make predictions, like who’s most likely to adopt a pet, install a pool, cut their own hair, and so on. It’s easy to fall into a leadership message that focuses on financials and recent business changes or challenges.

Employee Engagement 52

Employee Engagement Engagement How To e-support 52

Beyond Philosophy

OCTOBER 28, 2014

Blogs Customer Experience CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience industry customer experience management Customer Experience Program customer experiences (..)

Net Promoter Score 120

Net Promoter Score Customer Experience CEM How To 120

Experience Investigators by 360Connext

APRIL 10, 2015

Shonali provides plenty of wisdom around how publicity stunts, as we know them, shouldn’t be standalone events but should be part of the bigger communications campaign and strategy. If PR and marketing teams are included in understanding the customer experience, just think of the magic that can happen!

Social Media 110

Social Media Marketing Customer Journeys Consulting 110

Experience Investigators by 360Connext

JULY 11, 2023

However, many customer experience (CX) initiatives fall short of achieving their desired outcomes due to a lack of proactive leadership and strategic planning. There needs to be a focus on intentional strategy, clear goals, effective communication, employee empowerment, and a commitment to continuous improvement.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Experience Investigators by 360Connext

MARCH 9, 2015

Start taking note of these observations and pay attention to how events or situations made you feel as a customer. Whether or not your title says it, your leadership is needed! Blog Customer Experience Featured leadership learning linkedin resources' What made the experience great or infuriating? What could have worked better?

Customer Experience 110

Customer Experience Chief Customer Officer Customer Experience Professionals Resources 110

Confirmit

SEPTEMBER 10, 2018

I’ve reported back a little last week about the recent HCI Employee Engagement conference in Denver. King County believes that government has an unfair advantage in employee engagement ! Effective communications (strong linkage between high effectiveness and engagement!). Imagine that!

Employee Engagement 40

Employee Engagement Engagement Government Leadership 40

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Bill Quiseng. Bill has over thirty years of luxury resort/club management experience.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Experience Investigators by 360Connext

JUNE 22, 2015

Social can help your leadership seem more down-to-earth and in tune with customers. Could your leadership benefit from hearing directly from customers? Another use is to share how special events happen. Share the blueprints with your most dedicated customers in a special video chat or release clues on Instagram.

Social Media 110

Social Media Engagement Video Innovation 110

Maz Iqbal

SEPTEMBER 11, 2014

And when this fails or to make it more appealing they introduce elements of the soft approach (training, team building, affiliation events). The senior leadership were delighted with the results: Discussion at the meetings was open and honest, the behaviours observed were cooperative, and the feedback from the participants was excellent.

Customer Centricity 79

Customer Centricity Case Study Leadership Employee Engagement 79

Oracle

DECEMBER 10, 2019

Award presentation during the 16th Annual Diversity and Leadership Conference – April 21-22, 2020. Dates for the 2020 CX Impact Awards event not yet released. Employee Engagement Awards. Winners will be announced during the B2B Marketing Exchange event on February 24th, 2020. Submissions open February 2020.

Customer Experience 40

Customer Experience Conference Leadership Social Media 40

ijgolding

SEPTEMBER 21, 2016

As a Lean Six Sigma Master Black Belt, I was excited to have the opportunity to be a part of a new ‘deployment’ – it was a real chance to test both my technical and leadership skills. The interview was very much a two-way event – I convinced the director and he convinced me. Do your employees constructively challenge leadership?

Customer Experience 120

Customer Experience Customer Centricity Leadership Travel 120

Experience Investigators by 360Connext

JANUARY 26, 2015

Are you ready to engage with customers on social media? Join Jeannie for this special live event to learn more. Customers know right from wrong, and the organizational leadership does, too. Blog Customer Engagement Featured Opinion Customer Experience customer service leadership linkedin' It''s FREE!

Industry 110

Industry Customer Experience Social Media Leadership 110

Call Experts

MARCH 18, 2021

Not to mention, your organization is missing an opportunity to super-serve your team and boost employee engagement. According to The Economist – Economic Unit, “Employees who believe their workplace effectively uses mobile tech are more creative, satisfied, and productive at work.” employee schedules.

Self Service 75

Self Service Employee Engagement Leadership Case Study 75

Integrity Solutions

APRIL 16, 2021

Disruptors, emerging trends and unexpected events — like a pandemic, for example — can throw a wrench in your carefully thought-out strategy. It’s integral to their success, and it’s one of the secrets to high-performance leadership in tough times. The business environment is never static. Expand repeat business.

Customer Centricity 117

Customer Centricity Culture Competitive Advantage Customers 117

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Where followers fit in good leadership. How trust is an outcome, not a value of leadership. KEY TAKEAWAYS. Finding value-driven leaders.

Leadership 52

Leadership Culture Exercises Airlines 52

Integrity Solutions

JULY 13, 2020

No matter how rapidly and dramatically external events may change, the top sales challenges seem to stay the same, year after year. Employees may say it hinges on compensation, benefits and work/life balance, but when they actually make the change, they report that greater opportunity and better leadership were the driving forces.

Sales 102

Sales How To Competitive Advantage Training 102

ProProfs Chat

JUNE 22, 2018

And there is plenty of evidence that “ happy employees create happy customers who create happy investors. Decades of research confirm customer loyalty comes from high customer satisfaction , which correlates strongly with high levels of employee engagement. And highly engaged employees are an outcome of effective leadership! .

Customer Experience 108

Customer Experience Customer Service How To Leadership 108

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Aimee Lucas – Customer & Employee Experience Researcher, Advisor, Trainer, Speaker, CCXP. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Bill Quiseng. Bill has over thirty years of luxury resort/club management experience.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130