BlueOcean

DECEMBER 2, 2024

The insight about exceptional customer service and the customer experience is still rock solid, and so we decided to revisit the article entering 2025. When it comes to customer experience , there’s a lot of cross-over between the hospitality industry and the contact center industry. Empathy is key.

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

The DiJulius Group

MARCH 6, 2025

Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. DiJulius advocates for comprehensive. Read Full Article The post 194: Current CX and EX Happenings appeared first on The DiJulius Group.

Exceptional Customer Service 52

Exceptional Customer Service Employee Engagement Groups Engagement 52

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 82

Hospitality Hotels Exceptional Customer Service Employee Engagement 82

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 71

Hospitality Hotels Exceptional Customer Service Employee Engagement 71

Customer Enthusiast

JANUARY 2, 2018

As I reflected on this story and my relationship with Ed Novak over the past 23 years, I had an epiphany: Ed’s success as a restaurateur has not simply been the result of providing exceptional product and service quality. Thank you, Ed, for your lessons in hospitality over the past two decades and, more so, for your personal example.

Hospitality 40

Hospitality Banking Exceptional Customer Service Retail 40

Michel Falcon Experience

MARCH 12, 2019

.” And it was super niche, 2007 nobody was really talking about it; shortly after, Zappos was the company that was really taking off, leveraging customer experience management. It’s customer service. Delivering exceptional customer service. Okay, so put that in a tight phrase, just button it up.

Culture 12

Culture Employee Engagement Company Engagement 12

Customer Enthusiast

AUGUST 2, 2017

When people ask me to name the single trait or attribute that I look for in a hospitality industry job applicant, I always say “initiative.” So if these three areas: unfriendly employees, value for price paid, and lacking effort are the source of so much customer angst and dissatisfaction, then why not address them right now?

Hotels 40

Hotels Guest Experience Exceptional Customer Service Study 40