Experience Investigators by 360Connext

JUNE 23, 2020

Without empathy around that person and that experience, you don’t only risk missing an opportunity to make your customers’ and employees’ lives better… you risk directly making them worse. 7 Ways to Turn Customer and Employee Empathy into Action. Include role-play exercises in regular training cadences.

Exercises 214

Exercises Culture Employee Engagement Customers 214

CX Accelerator

OCTOBER 3, 2019

The first days and weeks are so critical when it comes to employee engagement and helping the employees buy in to the mission of their new company. If we’re doing it right, we are creating companies full of employees focused on CX.

Tips 296

Tips Culture Exercises Feedback 296

CX University

SEPTEMBER 27, 2018

Suffice it to say, we do NOT want our employee engagement initiatives to look like Microsoft packaging did in the 90s. We want something much simpler, which employees and leadership can understand intuitively and which will truly motivate people to create a great workplace and satisfy customers. .

Employee Engagement 71

Employee Engagement Engagement Strategy Competitive Advantage 71

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Your employees need to hear about what customer experience means to your organization, your customers, and to your employees! . This is a great exercise to encourage employees to see exactly how their role delivers for the customer.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

ECXO

MARCH 6, 2025

Companies that have embraced customer experience as a strategic priority have reaped rewards like stronger loyalty, more repeat business, and even higher employee engagement. This exercise makes it clear where the experience is falling short. Finally, CX transformations involve deeper change management.

B2B 339

B2B Customer Journeys How To Effort Score 339

CX Accelerator

DECEMBER 31, 2018

Find a way to measure employee engagement and hold the Supervisors accountable to this It sounds like they take measures and their accountabilities seriously…make them focus on this! Nate recently turned me onto OfficeVibe which can help you measure employee engagement. She even includes several exercises in the book.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

CSM Magazine

MAY 7, 2024

Physical Team Building Exercises Field Day : A classic out-of-door exertion, Field Day, engages crews in competitive games like relay races and haul- of- war. We’ve got the scoop on some of the most engaging team building exercises that’ll have your crew collaborating like best buddies and boosting morale sky-high.

Exercises 52

Exercises Engagement Culture Groups 52

SurveySparrow

APRIL 8, 2022

While there is a lot of discussion around workplace harassment, research shows that feeling ostracized at work has an equally severe impact on employee engagement. Learn the effects of workplace ostracism on employee engagement. Get tips for employees to recover from ostracism at work. Employee happiness.

Employee Engagement 59

Employee Engagement Engagement Tips Culture 59

Alida

OCTOBER 4, 2016

When it comes to engagement, the worst thing you can do is fall into a routine. One interesting tactic from Minser was the use of ‘cascading activities,’ which are promotional activities that lead to other engagement exercises.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Experience Investigators by 360Connext

FEBRUARY 23, 2021

It’s part of their internal communications and employee engagement rhythm. Your employees need to hear about what customer experience means to your organization, your customers and to your employees! . This is a great exercise to encourage employees to see exactly how their role delivers for the customer.

Communication 178

Communication Tips Customer Journeys Customer Experience 178

BlueOcean

OCTOBER 4, 2021

So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. We’ve found that the strategic use of role-play exercises and positive reinforcement are essential to overcoming those barriers.

Customer Experience 194

Customer Experience Customer Care B2C Lifetime Customer 194

CX Accelerator

OCTOBER 3, 2019

The first days and weeks are so critical when it comes to employee engagement and helping the employees buy in to the mission of their new company. If we’re doing it right, we are creating companies full of employees focused on CX.

Tips 182

Tips Culture Exercises Feedback 182

CX Accelerator

OCTOBER 3, 2019

The first days and weeks are so critical when it comes to employee engagement and helping the employees buy in to the mission of their new company. If we’re doing it right, we are creating companies full of employees focused on CX.

Tips 182

Tips Culture Exercises Feedback 182

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Employee Engagement 46

Employee Engagement Engagement Customer Satisfaction Loyalty 46

ShepHyken

MAY 27, 2019

Ten Best Practices for Boosting Employee Engagement by CXAPP. CXAPP) Building Engagement is About Fostering More Productive, Loyal and Happy Employees. My Comment: Work on your employee engagement and you’ll have better customer engagement. These are the Tips that Will Help You Achieve That. .

Customer Journeys 108

Customer Journeys Customer Service Employee Engagement Exercises 108

Alida

MARCH 8, 2018

Our customer experience team recently embarked on an exercise to create our own personas. For persona building to be useful, your organization needs to really understand what needs this exercise will address. Persona building is a necessary exercise for brands looking to deliver personalized consumer experiences.

Customer Journeys 150

Customer Journeys Exercises CRM Customers 150

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

Employee Engagement 52

Employee Engagement Engagement How To Survey 52

Strativity

JANUARY 22, 2020

We’re kicking off the new year by sharing some of our favorite workshop exercises to discover unmet needs, develop CX strategies, align on priorities, and spark innovation for your business. Try These DIY Exercises to Enhance Your Next CX Workshop.

Exercises 40

Exercises Innovation eBook Strategy 40

SurveyGizmo

SEPTEMBER 11, 2020

Worse yet, they fail to act on the data they collect, increasing employee frustration and jeopardizing engagement in the process. Employee Engagement: An Ongoing Struggle. Even before the world so drastically changed, organizations struggled to keep employees engaged. And the results followed.

Connections 98

Connections Feedback Net Promoter Score Effort Score 98

ShepHyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Creating opportunities for remote socials and team-building exercises will make it easier for team members to reach out to one another for support.

Tips 120

Tips Customer Service Company Knowledge Base 120

Maru Group

SEPTEMBER 3, 2020

Using our System 1 Brand Emotion tool , we were able to uncover the current and ideal drivers of employee engagement that people associate with homeworking. If employers are going to move forward with a fusion of office and home based working these important engagement issues need addressing.

Employee Engagement 52

Employee Engagement Engagement Policies Exercises 52

Experience Investigators by 360Connext

JUNE 4, 2015

In the webinar, we covered some of the typical issues we uncover during these micromapping exercises and we shared how to approach micromapping. But if mapping is handled as an exercise in channels , the experiences will continue to be disjointed, inconsistent and frustrating! I really hoped everyone walked away with one big idea.

Omni-Channel 110

Omni-Channel Customer Journeys Exercises Social Media 110

ECXO

JULY 23, 2024

This is quite different from the traditional leadership model, which focuses on the accumulation and exercise of power by the person at the “top of the pyramid” A servant leader makes the needs of their team a top priority, encourages personal growth, and fosters a community-oriented spirit within the organization. Here’s how: 1.

Customer Centricity 156

Customer Centricity Leadership Exceptional Customer Service Culture 156

Maz Iqbal

OCTOBER 7, 2014

These folks cannot believe their luck: listening to the voice of the customer has become a mandatory exercise for just about every organisation and their is an endless appetite for what the VoC vendors are selling. Customer Experience has been and continues to be a blessing for one set of folks: the VoC vendors.

Customer Centricity 102

Customer Centricity Leadership Employee Engagement Exercises 102

BlueOcean

OCTOBER 4, 2021

So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. We’ve found that the strategic use of role-play exercises and positive reinforcement are essential to overcoming those barriers.

Customer Experience 156

Customer Experience Customer Care B2C Lifetime Customer 156

BlueOcean

OCTOBER 10, 2016

A customer journey mapping exercise should reveal the best way to measure customer experience in the context of each specific project. Side-by-side coaching is effective in both nurturing empowerment and refining decision-making skills while nurturing employee engagement.

Customer Journeys 120

Customer Journeys Contact Center Call Flow First Call Resolution 120

Russel Lolacher

JUNE 15, 2021

There are some great resources on employee experience but certainly not nearly as much as around the customer experience. Employee engagement hovers around 9,000. this exercise collects customer’s feedback about their experiences with and expectations for your products or services. That says a lot.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Experience Investigators by 360Connext

JANUARY 5, 2015

” I started saying that after a particularly challenging consulting exercise. Blog Culture Customer Experience Featured customer experience consulting CXI employee engagement honest evaluation linkedin loyalty' The following is a Best of 360Connext post. We have a saying around here.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

Experience Investigators by 360Connext

JUNE 29, 2015

While journey mapping as an exercise certainly shines a light on your customer and helps everyone inside your organization hopefully think about things through that lens, at least for a while, it doesn’t always take into account the way competitors influence your customers. It all comes back to customer expectations.

Customer Journeys 110

Customer Journeys Social Media Exercises B2B 110

SurveyGizmo

MAY 28, 2020

As an HR leader, creating a great place to work by improving the employee experience is at the heart of everything we do. It keeps employees engaged, productive, and loyal. The Employee Engagement Solution: An HR Success Story. At SurveyGizmo, the employee experience is at the core of everything we do.

Employee Experience 98

Employee Experience Employee Engagement Rewards Programs Culture 98

Maz Iqbal

OCTOBER 26, 2014

What about leadership: is the exercise of leading and leadership reducible to a formula? Does the successful implementation of a new CRM systems and the associated way of showing up and operating in the organisation yield to a specific method? Is great customer service reducible to a recipe?

Leadership 96

Leadership CRM Employee Engagement Culture 96

Experience Investigators by 360Connext

MAY 19, 2015

Your journey mapping exercise should lead to real action to improve your customer experience. Journey mapping could help you find small problems that will be BIG issues in the future, but only if you actually include it all. When it’s not about action that drives change. It’s difficult to change a beautiful, overly-designed image.

Customer Journeys 110

Customer Journeys Social Media Exercises Software 110

Experience Investigators by 360Connext

MARCH 11, 2015

” Some searches come up empty, but this exercise can help you find topics that inspire you in ways you might otherwise miss! I use Google News search and try some pretty random combinations sometime, like “customer experience” + “social media” + “ specific brand or event.”

Tips 110

Tips Social Media Leadership Exercises 110

Customer Enthusiast

SEPTEMBER 6, 2014

My hunch is that if you ask five employees with the same job role WHAT they do, 80 percent of their responses will agree. However, if you ask these same five employees WHY they do WHAT they do, 80 percent of their responses will differ. Don’t settle for ordinary. Choose extraordinary. It’s always a choice.)

Company 86

Company Retail Exceptional Customer Service Exercises 86

CSM Magazine

DECEMBER 10, 2021

Employee engagement is even worse, as 34 percent of North American respondents in the poll said they were actively engaged in their current job. Take the time to execute an employee journey mapping exercise that can help you uncover the personas found throughout your organization.

Customer Journeys 98

Customer Journeys Employee Experience Omni-Channel Employee Engagement 98

Michelli Experience

APRIL 1, 2016

The Habit: Physical stimulation/Exercise. Looking good and feeling more confident about your physical attraction are just a few of the incidental benefits of exercising. How to begin an exercise regimen : Think deeply about the type of body you want. Don’t waste any time before you get your day started. Do you want to tone up?

Exercises 100

Exercises Engagement System Consulting 100

Customer Enthusiast

NOVEMBER 18, 2014

When this is elective, it allows employees to display initiative and exercise creativity by performing outside the constraints of a defined job description. It’s liberating for employees and challenges the likelihood that they will describe their jobs as predictable, boring, and monotonous. Watch the 90-second book trailer.

Airlines 78

Airlines Exceptional Customer Service Exercises Employee Engagement 78