Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. That’s why many organizations are putting increased emphasis on improving their company culture in order to improve employee morale. One proven way to motivate your team is to drive engagement with gamification.

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Gamification Contact Center Engagement How To 73

CX Accelerator

MARCH 28, 2018

PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. Do your employees have a sense of curiosity and excitement about their work? There is undeniable science behind the "gamification" movement that deserves our attention. The number one motivator is play. Surprising right?

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Gamification Contact Center Self Service Employee Engagement 140

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. The Engager – Blue Ridge. More than half of Idaho Central’s agents maintain a perfect attendance record.

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Contact Center Self Service Gamification Analytics 40

Playvox

APRIL 11, 2023

By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged.

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Contact Center Employee Engagement Gamification Tips 63

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Gamification Call Center Contact Center Employee Engagement 52

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Gamification Loyalty Programs Loyalty Consumers 60

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Get in the game. Make the workplace fun again.

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Call Center Training Technology Gamification 117

Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

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Gamification Financial Trends Employee Engagement 44

CSM Magazine

AUGUST 8, 2023

Bob Dylan once sang, ‘The Times They Are a-Changin’ and when it comes to prioritising employee engagement, this is certainly true. One of the positives to come out of the pandemic is that it made every customer service department think more about the wellbeing of employees than ever before. Then apply a little common sense.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

COPC

MARCH 11, 2024

Overall Employee Engagement Are we creating a welcoming environment for new hires? Gamification: Is the platform equipped with advanced gamification features to enhance motivation, engagement, and performance from preboarding through to onboarding? How can I make sure this is true? Learn more about how COPC Inc.

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Call Center Gamification Contact Center Employee Engagement 99

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.

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Gamification Employee Engagement CRM Sales 35

Playvox

FEBRUARY 13, 2024

Adapt them to your organization’s needs, and they’re likely to not only bring out the best in your current employees but also attract top talent in your recruitment process. Your Leadership Matters Gallup research has found development to be a key driver of employee engagement, starting with the manager or team leader.

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Contact Center Gamification Measurement Training 88

Calabrio

OCTOBER 3, 2019

Embrace the new rules of employee engagement. The latest self-scheduling solutions liberate employees with a greater sense of independence, involvement and satisfaction that motivates them to experiment and excel as never before. Use autonomous self-scheduling via innovative WFM to: 1.

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Self Service Contact Center Gamification Competitive Advantage 145

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

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Gamification Consulting Study Customer Centricity 113

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. By applying scores and prizes to your employees’ everyday tasks, you can make work feel more enjoyable and increase employee engagement.

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Management Gamification Contact Center Policies 88

Vonage

FEBRUARY 7, 2017

Ignoring employee engagement. Satisfaction levels among customer service staff are notoriously low – indeed, according to one survey of 200,000 employees, it was found that customer-facing staff had significantly lower levels of engagement than those in executive positions. Getting the tone wrong.

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Customer Service Self Service How To Gamification 120

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Today’s limited Virtual Employee Assistants. Gamification.

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Self Service Contact Center Gamification Video 104

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

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Gamification Consulting Study Customer Centricity 100

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. That law suggests the benefits of effort or expenditure often decrease with time to a point where the gains don’t justify that expenditure.

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Customer Experience Gamification Banking Sports 100

Verint

AUGUST 17, 2017

The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement. The results conclusively point to a concentration on employee engagement as an important issue for 2017 and beyond.

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Contact Center Employee Engagement Engagement Gamification 30

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

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Customer Experience Contact Center Gamification Chatbots 91

Playvox

MARCH 27, 2023

As someone who has worked in support centers before, I know firsthand how important it is to have engaging and effective training programs. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Request a demo today to learn more!

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Contact Center Gamification Training Chatbots 84

COPC

NOVEMBER 15, 2023

This precision is critical in frontline customer experience operations where early attrition (within 90 days) is costly in multiple ways. The COPC Employee Engagement Research Series provides customer experience (CX) leaders with comprehensive insights about contact center staff satisfaction and the drivers of employee engagement.

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Call Center Contact Center Employee Engagement Gamification 96

CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

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Customer Service Training Training Gamification Customer Service 52

COPC

JANUARY 15, 2024

Ineffective Training    Training should be impactful and engaging, ensuring no trainees are overlooked. COPC’s Employee Engagement Research Series reveals a declining trend in frontline staff’s perceptions of training effectiveness. Set clear and achievable goals. Learn more about how COPC Inc.

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Employee Engagement Contact Center Training Call Center 79

Alida

NOVEMBER 28, 2017

While Red Bull sees gamification as enabling a successful community, Scripps has learned it’s not about offering prizes, it’s about authentic, two-way conversations, said Etela. Showing customers how their feedback has impacted the company drives engagement. Create a process.

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Gamification Competitive Advantage Innovation Resources 100

Playvox

FEBRUARY 2, 2022

In short, you need a solid employee engagement program. But to seal the deal you need to implement the right processes enabled by technologies, such as quality monitoring, training, and gamification. You can do this with gamification to reward and recognize agents for delivering superior experiences. The Burnout Antidote.

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Contact Center Gamification Culture Employee Engagement 68

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

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Contact Center How To Call Center Gamification 78

ProProfs Chat

SEPTEMBER 20, 2019

The brand drives customer retention using two elements – referral programs and gamification. The brand has also introduced a gamification element that shows how far your friend or acquaintance has reached in the buying experience. Reduces Employee Attrition Rate. The Technology Angle. It is Glassdoor.

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Customer Service Gamification Airlines Net Promoter Score 68

NobelBiz

FEBRUARY 9, 2023

Technology plays a key part in adopting strategies for employee engagement and a seamless employee – agent experience. AI gamification From a business perspective, the idea of gamification can be a crucial part in the light of recent AI challenges.

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Call Center Gamification Contact Center Trends 52

SurveySparrow

JANUARY 26, 2021

By speeding up the paperwork, you can focus more on the employee engagement side of onboarding. Employee Onboarding Journey: The First Day. It may feel overwhelming for them, but you can offer the Best Employee Onboarding Experiences with a proper and well-defined onboarding strategy.

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Culture e-support Employee Engagement Gamification 98

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Employee burnout and dissatisfaction come at a high cost. Investing in technology that supports engagement.

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ROI Software Management Contact Center 86

Verint

FEBRUARY 10, 2016

While you may or may not have previously considered gamification a key part of these employee engagement efforts, it can help keep your employees focused on what matters and what helps drive the bottom line. After all, those are the people who serve your customers and help determine if they stay loyal or not.

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Employee Engagement Engagement Gamification Customer Engagement 20

CSM Magazine

JANUARY 9, 2023

Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction.

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Contact Center Omni-Channel Engagement Multi-Channel 59

Playvox

APRIL 27, 2023

Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It) Trend 3: Prioritization Of Employee Experience And Employee Engagement Your help desk is the relationship hub for your brand. The gamification software Kahoot!, Simply put, it’s where CX rises and falls.

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Contact Center Trends Gamification Omni-Channel 52

Natalie Petouhof

FEBRUARY 28, 2016

Using these scorecard workspaces, users can visually and automatically identify answers to employee engagement questions, such as: Which employees are meeting and exceeding goals and which areas need improvement? Is the performance of employees consistent across time? What Does Gamification Have To Do With Performance?

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Innovation Gamification Management Comparison 40

Comm100

SEPTEMBER 22, 2016

How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. focuses on how to use big data and gamification to engage your customers more than ever before. Loyalty 3.0: Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.

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Customer Service Case Study Gamification Culture 100