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Gamification in the Workplace: More Than Just a Contest

Playvox

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

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How Gamification Can Help Call Centers Operate More Efficiently

Playvox

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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Where Is Gamification Going? Some ‘New Rules’; Or, Stated Another Way….

Beyond Philosophy

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends. The post Where Is Gamification Going?

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Complexly Simple – Success Can Breed Mediocracy

Michelli Experience

The more we study our customers, the more we realize that we can’t stay the same and continue to meet their needs. Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S.

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Complexly Simple – Success Can Breed Mediocracy

Michelli Experience

The more we study our customers, the more we realize that we can’t stay the same and continue to meet their needs. Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

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Building a Strong Foundation: Key Components of an Effective Employee Experience Strategy

SurveySensum

The 4 Pillars of a Strong Employee Experience Strategy 1. The Foundation: Onboarding and Welcome You would be surprised to know that many studies indicate that a stellar onboarding experience plays a pivotal role in enhancing both employee engagement and retention strategies. times more likely to be engaged.