Experience Matters

FEBRUARY 17, 2015

We just published a Temkin Group report, Employee Engagement Benchmark Study, 2015 , which is our annual analysis of U.S. Here’s the executive summary: We used the Temkin Employee Engagement Index to analyze the engagement levels of more than 5,000 U.S. Download report for $195.

Employee Engagement 120

Employee Engagement Study Report Engagement 120

Bill Quiseng

DECEMBER 6, 2023

So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. ASSETS Your employees are not your most important assets. It is about how your employees FEEL about you and your company. Then, you will be first among your competitors.

Employee Engagement 158

Employee Engagement Leadership Engagement Policies 158

Experience Matters

JULY 28, 2015

We just published a Temkin Group report, Employee Engagement Competency & Maturity, 2015. Here’s the executive summary of this annual review of employee engagement activities, competencies, and maturity levels for large companies: Engaged employees are critical assets for any customer experience effort.

Employee Engagement 120

Employee Engagement Report Engagement Financial 120

The DiJulius Group

MAY 25, 2022

Episode 087: Mastering Employee Engagement Jared Green is a speaker, author, and executive coach. He is known for bridging the gap between human engagement and organizational development through his company, Engage 365. The post Episode 087: Mastering Employee Engagement appeared first on The DiJulius Group.

Employee Engagement 105

Employee Engagement Engagement Employee Experience Groups 105

The DiJulius Group

APRIL 3, 2025

He emphasizes the importance of encouraging outspoken employees, differentiating between divine discontent and negative attitudes, and the necessity of effective employee engagement surveys. Read Full Article The post 198: The Value of Outspoken Employees appeared first on The DiJulius Group.

Employee Engagement 87

Employee Engagement Culture Feedback Groups 87

The DiJulius Group

APRIL 14, 2021

The post Want Stronger Employee Engagement? Engage Their Families appeared first on The DiJulius Group. However, when Dave Timmons was the SVP at Bank of America, he took it to another level. He says, “I asked one of my. Read Full Article.

Employee Engagement 116

Employee Engagement Engagement Banking Tips 116

Experience Matters

OCTOBER 6, 2014

In honor of Customer Experience Day, Temkin Group created its second annual “The State of Customer Experience” infographic. Employee Engagement Benchmark Study, 2014. You can see a vertical infographic below or: Click here to download the vertical infographic (.pdf). The State of CX Management, 2014.

Infographics 333

Infographics Net Promoter Score Customer Experience ROI 333

ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The personalized learning approach has led to improved job performance and increased employee satisfaction.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

The DiJulius Group

APRIL 21, 2024

Employee Engagement Has Fallen to an 11-Year Low; Gen Z & Work from Home Dropping the Most A new Gallup study reveals employee engagement has fallen to its lowest point in 11 years. Read Full Article The post Employee Engagement Has Fallen to an 11-Year Low appeared first on The DiJulius Group.

Employee Engagement 98

Employee Engagement Engagement Study Groups 98

ECXO

MARCH 6, 2025

Companies that have embraced customer experience as a strategic priority have reaped rewards like stronger loyalty, more repeat business, and even higher employee engagement. This group regularly reviews customer experience metrics and initiative outcomes, reinforcing cross-functional accountability.

B2B 339

B2B Customer Journeys How To Effort Score 339

ProProfs Chat

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

TechSee

SEPTEMBER 2, 2020

How can they drive remote employee engagement? Call Center Engagement ideas. A collaborative contact center is one where agents work together to make decisions and respond to customer requests based on group advice and guidance. What can companies do to keep their staff at their best? Foster a culture of collaboration.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

The DiJulius Group

AUGUST 18, 2023

Read Full Article The post Want to Boost Employee Engagement? Build This Kind of Culture appeared first on The DiJulius Group. Yet, at the end of such a day, who feels the best? The day-maker does. And that is exactly what the.

Employee Engagement 98

Employee Engagement Culture Engagement Groups 98

Experience Matters

DECEMBER 22, 2014

The team also assigns people to proactively reach out to every season ticket holder and holds focus groups with 20 season ticket holders on every home stand. Despite the focus on fans, Hall made it clear that “the fan doesn’t come first, employees do.” The Diamondbacks use several mechanisms to engage employees.

Culture 313

Culture Sports Employee Engagement Leadership 313

Experience Matters

SEPTEMBER 29, 2014

In Temkin Group report, ROI of Customer Experience, 2014 , we found that a modest improvement in customer experience can generate an average of $437.5 McDonald’s recently announced the appointment of its first VP Customer Officer , Fred Ehle. I applaud McDonald’s for the move. Customer experience Fred Ehle McDonalds'

Customer Connectedness 264

Customer Connectedness ROI Employee Engagement Brand Values 264

COPC

JULY 23, 2021

This models how FBC expects its employees to interact with customers daily. Employee engagement is the glue that binds companies together. s Employee Engagement Services to implement FBC’s first employee survey. to design, test and roll out the first employee engagement survey. At COPC Inc.,

Employee Engagement 98

Employee Engagement Engagement Survey Analysis 98

Experience Matters

DECEMBER 2, 2016

In our latest Employee Engagement Benchmark, we found that only 26% of U.S. employees are highly engaged. How do we measure employee engagement? Several years ago, we examined the attitudes that drive engagement levels of employees.

Engagement 180

Engagement Employee Engagement Measurement Groups 180

Experience Matters

APRIL 7, 2015

Today we announced the results of the 2015 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Temkin Group is not responsible for the accuracy of this content. Congratulations to this year’s winners: Confirmit. Clarabridge. NICE Systems.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Experience Investigators by 360Connext

OCTOBER 9, 2014

Jeannie with Kristina O’Brien, Director of Customer Experience at SAVO Group. Web design, marketing messages, product delivery… All these groups are realizing it starts and ends with customer experience. Hanging out with so many enthusiastic and smart customer experience pros is exhilarating for lots of reasons.

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

Experience Investigators by 360Connext

SEPTEMBER 17, 2014

It may not be a large group at first, but there is typically a small group that is quick to defect. Your star person or group has been replaced with less knowledgeable representatives. They might see a press release about a potential partnership that spooks them. Just call them the canaries in the coal mine.

Metrics 252

Metrics Customer Experience Social Media Loyalty 252

Experience Matters

JUNE 11, 2018

We’ve put together this short video to explain Temkin Group’s CX Competency & Maturity Model. Complete Temkin Group’s FREE 20-question assessment to determine your overall CX maturity level and your performance in each of the Four Customer Experience Core Competencies.

Video 185

Video Customer Connectedness Employee Engagement Brand Values 185

InMoment XI

JULY 18, 2022

One example of this comes from an InMoment quick service restaurant (QSR) customer who has had great success by building an employee Facebook group to share success stories. This keeps employees engaged and aware of what is happening within the company, and helps to inspire them to create great experiences.

Feedback 369

Feedback Culture eBook Customers 369

BlueOcean

DECEMBER 2, 2024

Those results showed in our customer satisfaction scores and the ranking of our property relative to others in the Best Western group. What role do employee engagement and incentives play in your success? What does a “rooms per shift ratio” have to do with contact center operations , you might ask?

Exceptional Customer Service 156

Exceptional Customer Service Customer Service Hospitality Contact Center 156

CloudCherry

MARCH 14, 2019

He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. VP, Customer Experience at ICW Group. ICW Group Insurance Companies is the largest group of privately held insurance companies.

Hospitality 236

Hospitality Insurance B2C Groups 236

Experience Matters

MARCH 10, 2015

We just published a Temkin Group report, Engaging Millennials in the Workplace , which provides five employee engagement strategies for younger workers. To engage Millennials more effectively in the workplace, companies should deploy five strategies across Temkin Group’s Five I’s of Employee Engagement.

Report 120

Report Engagement Employee Engagement Groups 120

InMoment XI

MARCH 2, 2022

The challenges for many organizations, though, is that they have either minimally addressed or completely missed the impact of enterprise culture on the level of employee connectedness, contribution, and commitment. Why Can’t Traditional Employee Engagement Research Target Company Culture For Improvement?

Culture 195

Culture Connections Company eBook 195

CX Accelerator

DECEMBER 31, 2018

Find a way to measure employee engagement and hold the Supervisors accountable to this It sounds like they take measures and their accountabilities seriously…make them focus on this! Nate recently turned me onto OfficeVibe which can help you measure employee engagement. They have a free or paid version.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

InMoment XI

JULY 20, 2022

Though this has been slower to develop on the employee side, changes in consumer and marketing dynamics have resulted in significantly increased focus on how emotions shape, and are shaped by, experience.

Brands 370

Brands B2C B2B Financial 370

Integrity Solutions

NOVEMBER 22, 2022

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Are Disengaged Employees Really A Concern? Coaching is what makes the culture transferable and sustainable.

Employee Engagement 80

Employee Engagement Banking Culture Engagement 80

Experience Matters

OCTOBER 4, 2016

It’s CX Day in New Zealand, so that’s reason enough to kick off Temkin Group’s CX Day celebration. I can’t think of a better way to start CX Day in The Year of Emotion, then to share my Q&A with Barry Schwartz.

Video 304

Video Groups Customer Connectedness Employee Engagement 304

InMoment XI

MAY 24, 2022

Employee satisfaction will typically include job-related factors like compensation, workload, perceptions of management and leadership, flexibility, teamwork, resource availability, etc. . #2: 2: Employee Engagement. The next, and first real, EX journey signpost brings many organizations to employee engagement.

Employee Experience 221

Employee Experience Customer Experience Employee Engagement Culture 221

CloudCherry

MARCH 14, 2019

He is specialized at finding training employees to understand customer journeys and he is well versed in a variety of skills like CX disciple, employee engagement, etc. VP, Customer Experience at ICW Group . ICW Group Insurance Companies is the largest group of privately held insurance companies.

Hospitality 210

Hospitality Insurance B2C Groups 210

Experience Matters

OCTOBER 6, 2015

In honor of CX Day , Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. It is impossible for an organization to deliver a great customer experience without an engaged workforce. Here’s the executive summary: .

eBook 120

eBook Tips Engagement Employee Engagement 120

ijgolding

SEPTEMBER 30, 2014

UK Customer Experience Award for Employee Engagement – Taking the Lead. In 2010, I was incredibly lucky to lead the team that won a first UK Customer Experience Award for Shop Direct Group. UK Customer Experience Award for Business Change or Transformation – Simplification.

Customer Experience 255

Customer Experience Groups Transportation Financial 255

Experience Investigators by 360Connext

DECEMBER 15, 2014

So how can organizations use these programs in a way that keeps this top tier happy and loyal without alienating or confusing the 99% of customers who might become part of this elite group in the future? 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

Northridge Group

AUGUST 14, 2024

In the fast-paced, customer-centric world of contact centers, a key driver of success is employee engagement. Engaged employees are more productive, provide better customer service, and are less likely to leave their jobs.

Employee Engagement 52

Employee Engagement Engagement Contact Center Customer Centricity 52

Experience Matters

DECEMBER 2, 2016

In our latest Employee Engagement Benchmark, we found that only 26% of U.S. employees are highly engaged. How do we measure employee engagement? Several years ago, we examined the attitudes that drive engagement levels of employees.

Engagement 120

Engagement Employee Engagement Measurement Groups 120