Blake Morgan

DECEMBER 30, 2024

The hospitality industry in 2024 continues to prioritize emotional connections and guest well-being as key differentiators, with U.S. For regular updates on customer experience, sign up for her weekly newsletter here. 8CXLaws.com.

Guest Experience 69

Guest Experience Hotels Hospitality Entertainment 69

Customer Bliss

OCTOBER 25, 2018

In this podcast, I’m expounding on this concept and revisiting conversations from two CX leaders who have united their organizations to conduct a CX transformation led by a specific purpose and mission that enhances the overall experience. . Lee West, Pastor of Guest Experiences @GatewayPeople Click To Tweet.

System 162

System Hospitality Customer Experience Guest Experience 162

Michel Falcon Experience

NOVEMBER 20, 2019

Employee engagement strategies are one way that I’ve built my business and career. My three core focuses are employee engagement, customer experience and company culture strategies to grow a business. Please know that our company has nearly 200 employees so I’ve seen this firsthand. She is already engaged!

Employee Engagement 89

Employee Engagement Engagement Culture Guest Experience 89

Customer Enthusiast

AUGUST 2, 2017

The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel. 82% of guests question the value for price paid , thinking they overpaid for their stay at least sometimes. Unfriendly employees.

Hotels 40

Hotels Guest Experience Exceptional Customer Service Study 40

SurveySparrow

OCTOBER 12, 2023

Example: Employee engagement surveys assessing satisfaction levels on a scale from ‘strongly agree’ to ‘strongly disagree’ Read More: Best Survey Scale Examples Types of Questions The type of questions you use influences the data you collect.

Examples 52

Examples Survey Analysis Groups 52

Michel Falcon Experience

APRIL 11, 2019

Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. Thank YOU for joining US because you have tons of options, especially in hospitality, so, thank you for joining us.” I’m sure lots of people have worked in hospitality before.

Culture 60

Culture Leadership Hospitality Meeting 60