Employee Engagement Handbook Voice of Customer 
OpinionLab
JULY 15, 2016
Just as effectiveness, ease and emotion are key elements of a positive customer experience; mastery, autonomy and purpose are key elements of a positive employee experience. I’ve long been a proponent of employee empowerment and purpose-driven employee engagement.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Lynn is a top author on CustomerThink.com where she is one of five Hall of Fame award recipients.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JULY 14, 2020
Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Lynn is a top author on CustomerThink.com where she is one of five Hall of Fame award recipients.
Answer Dash
APRIL 16, 2019
It places the horse before the cart, conveying that the end is customer lifetime value growth, and the means is meeting or exceeding customer expectations. This simplifies employees’ daily decisions in alignment with corporate strategy. Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon).
Expert insights. Personalized for you.
60 
Let's personalize your content