Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Infographics 205

Infographics Leadership ROI Groups 205

Ecrion

AUGUST 12, 2020

Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? No matter the industry, customer satisfaction is deeply connected to greater employee satisfaction.

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

Customers That Stick

OCTOBER 20, 2014

In honor of Customer Experience Day , Temkin Group released its “ The State of Customer Experience” infographic. Here are three excellent reminders from the infographic: Customer experience is gaining more focus. Employee engagement directly impacts the customer experience. consumers. Blog Uncategorized'

Infographics 157

Infographics Customer Experience Employee Engagement Groups 157

Experience Matters

OCTOBER 19, 2016

So it seemed like a fun idea to create an infographic on the topic. You may want to see a video we created about customer-centric culture or the report, Employee-Engaging Transformation. We regularly help companies create cultures that are more customer-centric.

Infographics 120

Infographics Culture Customer Centricity Employee Engagement 120

Experience Matters

OCTOBER 14, 2014

Related: WL Gore Succeeds Without Employees ). It all starts with employee engagement. Cannon said that Employee Engagement is a precursor to CX. Related: The Untapped Value of Employee Engagement (Infographic) ). And Cannon is investing in this area. CX is about culture, not a veneer.

Net Promoter Score 279

Net Promoter Score Employee Engagement Leadership B2B 279

Michelli Experience

APRIL 12, 2017

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Infographics 230

Infographics Employee Engagement Consulting Customer Engagement 230

Michelli Experience

MARCH 16, 2017

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Infographics 269

Infographics Employee Engagement Customer Engagement Engagement 269

Michelli Experience

APRIL 12, 2017

The post {Infographic} Getting More Referrals appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Consulting Customer Engagement 113

Michelli Experience

DECEMBER 28, 2016

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Infographics 214

Infographics Customer Experience Customers Employee Engagement 214

Michelli Experience

JANUARY 5, 2017

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Infographics 235

Infographics Customer Experience Customers Consulting 235

Michelli Experience

MARCH 22, 2017

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Infographics 214

Infographics Strategy Employee Engagement Customer Engagement 214

Michelli Experience

OCTOBER 5, 2016

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Infographics 214

Infographics Employee Engagement Innovation Customer Engagement 214

Michelli Experience

FEBRUARY 22, 2017

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Infographics 223

Infographics Consulting Employee Engagement Customer Engagement 223

Michelli Experience

FEBRUARY 16, 2017

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Infographics 223

Infographics Video Employee Engagement Customer Experience Design 223

Michelli Experience

AUGUST 23, 2017

The post {Infographic} Big Data to the Rescue of the Passenger Experience? A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. Follow on Twitter: @josephmichelli. appeared first on Joseph Michelli.

Infographics 56

Infographics Data Consulting Customer Experience 56

Michelli Experience

MAY 25, 2017

The post {Infographic} Once Upon a Time People Assisted One Another… appeared first on Joseph Michelli.

Infographics 113

Infographics Employee Engagement Customer Engagement Loyalty 113

Michelli Experience

APRIL 6, 2017

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Infographics 214

Infographics Loyalty Net Promoter Score Employee Engagement 214

Michelli Experience

FEBRUARY 28, 2018

infographic. __. Infographic appeared first on Joseph Michelli. Want more on service excellence and training? Read the blog post that inspired this. Michelli, Ph.D. is a professional speaker and chief experience officer at The Michelli Experience. Follow on Twitter: @josephmichelli. Follow on Twitter: @josephmichelli.

Infographics 70

Infographics Training Consulting Customer Experience 70

Michelli Experience

MARCH 22, 2017

The post {Infographic} McMobile – Will McDonald’s Mobile Strategy Kill the Drive-thru? appeared first on Joseph Michelli.

Infographics 100

Infographics Strategy Employee Engagement Customer Engagement 100

Michelli Experience

NOVEMBER 9, 2016

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Infographics 203

Infographics Consulting Employee Engagement Customer Experience Design 203

Michelli Experience

MARCH 29, 2017

The post {Infographic} Back with an Apology: Rare Rewards of Service Professionalism appeared first on Joseph Michelli.

Infographics 100

Infographics Social Media Employee Engagement Customer Engagement 100

Michelli Experience

APRIL 6, 2017

The post {Infographic} Likely to Recommend vs. Actually Recommending: Loyalty vs. Advocacy appeared first on Joseph Michelli.

Infographics 100

Infographics Loyalty Net Promoter Score Employee Engagement 100

Experience Matters

FEBRUARY 23, 2015

This “ Ultimate CX Infographic ” also provides some of the compelling economics of CX: How Do Organizations Affect CX? To understand how companies create customer experience, you need to understand The Six Laws of CX , which are described below in the short video and infographic. How Do You Build A Customer-Centric Culture?

Customer Connectedness 120

Customer Connectedness Infographics Customer Experience Video 120

InMoment XI

APRIL 13, 2022

From an employee perspective, are you doing something beyond a basic employee engagement study? Or do you have an employee pulse metric by division, region, or queue? Check out this infographic! How are the metrics of field services, retail, call-center, first-contact resolution, etc.

Metrics 195

Metrics NPS Infographics Effort Score 195

Michelli Experience

JUNE 29, 2016

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Infographics 113

Infographics Brands Customer Experience Customers 113

Provide Support

JULY 5, 2016

Disengaged employees break it. Are your employees passionate about their jobs and committed to contribute to your company’s goals? If not, you may be facing an employee engagement gap that can have a negative effect on productivity, retention, customer service levels and customer experience.

Employee Engagement 48

Employee Engagement Infographics Engagement Study 48

ProProfs Chat

JULY 19, 2019

Use the following tips when you plan your customer experience strategy: Invest in Employee Engagement: Employee engagement is one of the keys to unlocking exceptional customer experience. When your employees are happy with you, their satisfaction is reflected in their interactions with the customers.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

Michelli Experience

JULY 6, 2016

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Infographics 113

Infographics Brands Consulting Employee Engagement 113

Michelli Experience

JANUARY 20, 2016

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Infographics 100

Infographics Social Media Consulting Employee Engagement 100

CX Accelerator

MARCH 28, 2018

PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. Do your employees have a sense of curiosity and excitement about their work? Purpose and potential also play a critical role in your employee engagement strategy. The best game designs will leverage both in tandem.

Gamification 140

Gamification Contact Center Self Service Employee Engagement 140

Michelli Experience

MAY 17, 2016

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Infographics 113

Infographics Engagement How To Employee Engagement 113

Michelli Experience

MARCH 15, 2016

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Infographics 100

Infographics Employee Engagement Consulting Customer Experience Design 100

Michelli Experience

JANUARY 27, 2016

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Leadership 100

Leadership Infographics Employee Engagement Consulting 100

Beyond Philosophy

DECEMBER 22, 2014

Consider the following infographic by 360Connext.com. But the subconscious mind is processing them nonetheless and creating an emotional response to them that is affecting our behavior in a given situation. This process is one of the biggest reasons that I always say emotions drive over 50% of the customer experience.

Customer Experience 161

Customer Experience Infographics Employee Engagement Customer Centricity 161

Michelli Experience

JULY 26, 2016

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Infographics 100

Infographics Consulting Employee Engagement Customer Experience Design 100

Michelli Experience

MARCH 22, 2016

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Infographics 100

Infographics Employee Engagement Consulting Customer Experience Design 100

Win the Customer

DECEMBER 17, 2015

And having an engaged, happy employee work for you isn’t just good for your staff—it’s good for your bottom line, as companies with engaged employees outperform those without by over 200%. INFOGRAPHIC appeared first on Win the Customer! The post What’s the #1 Way to Improve Customer Service?

Infographics 52

Infographics Customer Service Employee Engagement Employee Experience 52