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Do your people ‘make’ your Customer Experience? Monarch & Specsavers believe theirs do!

ijgolding

Should they do so, Monarch’s leadership will not solely ‘use’ their people to attract and possibly keep more customers, they will also recognise the efforts of their people in other ways. So, let me ask you the question again.

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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Bill Quiseng. Bill has over thirty years of luxury resort/club management experience.

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Q&A recap | The CSM journey: How to carve your Customer Success career path

ChurnZero

The webinar’s Q&A session uncovered a ton of tips and insights, including how to increase domain expertise, gauge employee engagement, and strengthen leadership skills beyond certifications. There are tons of seminars or webinars you can attend that are very 101. You can volunteer informally to help leadership.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Bill Quiseng. Bill has over thirty years of luxury resort/club management experience.

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10 Employee Satisfaction Survey Examples (With Questions And Tips!)

SurveySparrow

As the name suggests, this employee satisfaction survey directly aims to find the parameter or change that’ll make employees satisfied. This survey is not over 3 questions long, and in most cases, the HR team finds what keeps employees engaged and focused for long. How was yesterday’s seminar/training? 8 The Test!

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Q&A recap | The CSM journey: How to carve your Customer Success career path

ChurnZero

The webinars Q&A session uncovered a ton of tips and insights which you’ll find below the video recording, including how to increase domain expertise, gauge employee engagement, and strengthen leadership skills beyond certifications. There are tons of seminars or webinars you can attend that are very 101.