TechSee

JUNE 16, 2021

Like any enterprise technology, the success of Visual Assistance rests heavily on employee engagement. A company’s management team can invest in the best solution on the market and IT can install and configure it to reflect all their business processes, but if employees do not adopt it, it will never be a success.

ROI 251

ROI Case Study Strategy Wireless 251

Up Your Service

OCTOBER 16, 2018

Wireless revenue market share up from 40 to 56% over 6 years. Employee Engagement hits 91%, and the Asia Corporate Excellence and Sustainability Awards – which ranks companies in leadership and corporate social responsibility – they award Globe the title of “Best Employer”. Well, has all this really worked at Globe?

Culture 76

Culture Wireless Case Study Employee Engagement 76

Michelli Experience

JULY 13, 2016

In industries like hotels and wireless service, the annual incremental revenue boost is calculated as “BILLIONS” of dollars. Modeling the business value of higher Customer Experience Index scores, Forrester estimates millions of dollars in annual incremental revenue for “any company in any category” they survey.

Customer Experience 100

Customer Experience Wireless Effort Score Infographics 100

Michel Falcon Experience

MARCH 12, 2019

I soon realized that there is no customer experience if two things don’t happen first: build a people centric culture and focus on your employee engagement and their experiences as well too; it just can’t happen. Servant leadership, servant leadership is something I outlined in the book as well too.

Culture 12

Culture Employee Engagement Company Engagement 12

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng. Bruce Temkin. Dan Gingiss. Jeanne Bliss.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Bill Quiseng. Bruce Temkin. Dan Gingiss. Jeanne Bliss.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

APRIL 3, 2019

I’ve leveraged my customer experience strategies and shared them with companies like CenturyLink, Alfa Romeo, Verizon Wireless, and dozens of others. Thanks again for your help inspiring our culture and customer experience leadership. The reason I share that with you, is because my strategies are tried, tested, and true.

Customer Journeys 94

Customer Journeys Case Study Study Customer Experience 94