The DiJulius Group

JANUARY 2, 2023

Our Top Blogs from 2022 A Leadership Epiphany on Workplace Culture Where Have All the Workers Gone, and How Can I Attract and Keep Them? The post The Best Customer & Employee Experience Content of 2022 appeared first on The DiJulius Group. I recommend sharing this with your entire team. 6 Reasons Your. Read Full Article.

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Employee Experience Customer Experience Leadership Video 107

Adrian Swinscoe

JANUARY 31, 2022

Elora Voyles, an Industrial-Organizational Psychologist and People Scientist with TINYpulse, a provider of employee engagement and feedback software. The post Leadership, employee experience and the Zoom ceiling – Interview with Dr Elora Voyles of TINYpulse first appeared on Adrian Swinscoe. Dr Elora joins […].

Employee Experience 76

Employee Experience Leadership Employee Engagement Software 76

Kristina Evey

APRIL 23, 2019

Shownotes… This week’s episode shares employee experience insights from Anne Bakstad from Clearworks. Anne is a customer experience expert with … Read More Episode 48 – Anne Bakstad Shares Employee Experience Practices and Insights.

Employee Experience 227

Employee Experience Customer Experience Customers Leadership 227

delighted

JUNE 24, 2020

Have you ever sent or received an annual employee experience survey that asks questions such as “How satisfied are you with your workspace?” Employee experience surveys are common, though recent studies have shown that actually, many companies have not made employee engagement a priority [1].

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Employee Experience Net Promoter Score Leadership Employee Engagement 105

Customer Bliss

NOVEMBER 1, 2018

As a business leader, do you think about how your approach to hiring impacts your organization and customer experience? In my most recent Daily Dose vlog , I talk about how the employee experience affects your customers. How do you hold yourself accountable when managing culture and employee experience?

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Employee Experience ROI Chief Customer Officer Culture 175

ClearAction

JUNE 25, 2023

What is Experience Leadership Mastery? Lynn Hunsaker Experience Leadership Mastery is a curriculum spanning your C-Suite, Board, executives, experts, experience steering committee, certification candidates, and entire experience management team. ClearAction.com/experience-leadership-mastery Why?

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Leadership Touchpoint Course Employee Experience 62

ClearAction

JUNE 29, 2023

Master Experience Leadership Now Lynn Hunsaker Experience Leadership is the next horizon for growth: Bigger margins : preventing issues from recurring or occurring. Now is the time to embrace Experience Leadership as your primary focus. Experience Leadership is straightforward sensibility.

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Leadership ROI Customer Journeys Touchpoint 62

Beyond Philosophy

MARCH 18, 2023

However, one fad that will never go out of style is treating your employees as the valuable resource they are. So, to answer our own question, Employee Experience is not just a fad and is definitely the future of a successful organization. He wanted to know how to build an excellent Employee Experience.

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Employee Experience Leadership Customer Experience Resources 88

ClearAction

NOVEMBER 14, 2022

Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Employee experience gains from gratitude in interactions are smiles, responsiveness, and doing the whole job.

Employee Experience 71

Employee Experience Strategy Exercises Government 71

Russel Lolacher

MARCH 13, 2023

In this episode of Relationships at Work, Russel chats with academic and best selling author Hamza Khan on the importance of reinventing leadership to improve the workplace and the employee experience. He’s the best selling author of the burnout gamble and his latest book leadership reinvented. Thanks for that.

Leadership 98

Leadership Government Employee Experience Innovation 98

eglobalis

JULY 25, 2024

Influencers and Thought Leaders in CX In Europe, the landscape of CX thought leadership and practical application presents unique challenges. Organizational Structure and Leadership Effective CX requires a clear vision and strong leadership commitment.

Customer Experience 399

Customer Experience Customer Centricity Innovation Culture 399

The DiJulius Group

JANUARY 2, 2024

Read Full Article The post The Best Customer & Employee Experience Content of 2023 appeared first on The DiJulius Group.

Employee Experience 95

Employee Experience Customer Experience Culture Training 95

ClearAction

FEBRUARY 1, 2022

Is Adversity Good for Customer Experience & Employee Experience? Employee experience has certainly met some hard knocks during the global pandemic. Keys to employee experience and customer experience are essentially understanding and meeting expectations. Lynn Hunsaker.

Employee Experience 71

Employee Experience Customer Experience Leadership Exercises 71

Integrity Solutions

DECEMBER 21, 2022

Effective leadership development focuses on the mindset, key skills and competencies they need for their particular role. Effective leadership development is like following a tried and true recipe; the core ingredients have to be there and they have to be high-quality. The Secret Sauce of Effective Leadership Development.

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Leadership Culture Competitive Advantage Employee Engagement 85

SurveySparrow

APRIL 18, 2021

Employee experience, like customer experience, is a crucial aspect of running a business because it plays a significant role in determining client satisfaction. A happy and satisfied employee is more likely to cater to the customers’ needs, thereby improving their experience with a company. The Physical.

Employee Experience 95

Employee Experience Strategy Customer Journeys e-support 95

ShepHyken

FEBRUARY 19, 2021

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Thanks to the advancement in technology there are plenty of ways to monitor employee engagement and track employee satisfaction; employee engagement apps, HR software and Intranets to name a few.

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Employee Experience Customer Service Customer Experience Employee Engagement 132

PeopleMetrics

APRIL 27, 2020

We found that 55% of American workers are unhappy with their employer's response to COVID-19 , but that perceptions varied depending on employees' working environment, generation, industry and more. Now more than ever, employees need to hear from leadership and their colleagues. Topic: Employee Experience.

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Infographics Employee Experience Study Policies 96

PeopleMetrics

MAY 13, 2020

PeopleMetrics’ Employee Experience tools can help managers and executives identify breakdowns in communications, which is especially important today. In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. About the Author.

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Employee Experience Communication CEM e-support 116

ShepHyken

SEPTEMBER 4, 2023

In the same way, a significant gap often exists between what executives believe about their customer service and what customers actually experience. Despite the high investment of $300 billion annually worldwide on leadership development, surveys consistently show that employees still feel disengaged.

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Leadership How To Culture Employee Engagement 90

Kate Nasser

AUGUST 28, 2022

Leadership: Do you wait for dissatisfied customers or employees to leave & lure them back? The post Leadership: Care Sooner to Retain Employees & Customers | #PeopleSkills appeared first on KateNasser.com. Care sooner! Kate Nasser, The People Skills Coach™.

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Leadership Customers Employee Experience Culture 103

CX Centric

APRIL 4, 2023

In this article we explore the results specifically related to Leadership which is one of the eight principle domains of the CCMM Model. Effectively Leadership is a critical success factor in any customer-centric transformation. When it comes to leadership. To access the full State of Customer Centricity report click here.

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Customer Centricity Leadership Report Policies 52

Customercount

NOVEMBER 23, 2020

Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand. The post Employee Experience vs Employee Engagement appeared first on CustomerCount.

Employee Engagement 52

Employee Engagement Employee Experience Engagement Leadership 52

Customer Bliss

MARCH 21, 2019

He goes on to say that leadership is about setting the vision and leading your people through it. Horst’s initial vision as president of the luxurious Ritz Carlton hotels was driven by his commitment to excellent leadership and serving customers in a way that goes beyond their expectations. And how did he do this?

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Hotels Employee Experience Customer Experience Leadership 192

Customer Bliss

JUNE 28, 2018

In today’s episode, Vishal and I discuss how he is managing the transformation of the culture and employee experience at Parkland in order to fundamentally improve the hospital’s customer experience. Embed the Employee Experience. As the CXO, his goal was to embed the employee experience as CX at Parkland.

Hospitality 107

Hospitality Employee Experience Customer Experience Healthcare 107

Customer Bliss

JUNE 20, 2019

He went to numerous Y branches and spent half a day in uniform, checking people in at the front desk, walking around the pool deck with the lifeguard, and getting a feel for the employee experience on the ground. Prior to joining the Y, Bob held marketing, sales and sales operations leadership positions at Boston Scientific.

Employee Experience 128

Employee Experience Culture Customer Experience Customer Journeys 128

InMoment XI

APRIL 18, 2022

In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic. With such a complex EX landscape, what do brands need to do to retain their employees, inspire their commitment and advocacy, and attract new talent? So, where is employee experience headed?

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Employee Experience Culture Employee Engagement Connections 418

Natalie Petouhof

AUGUST 15, 2022

The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry going forward in today’s climate. Original Article by By Stephen Leaden. It’s about running your organization as though you are the customer.

Employee Experience 52

Employee Experience Customer Experience Contact Center Culture 52

SurveySparrow

NOVEMBER 21, 2020

A report from Achievers stated that only 19% of employees feel engaged in their organizations. So, here, we’ve we’ve given you five employee experience examples to show you how big companies are investing time in their employees. A poor employee experience can ripple your business for a lifetime.

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Employee Experience Employee Engagement Survey Customer Journeys 59

SurveySensum

FEBRUARY 22, 2024

What’s more – Gallup’s “State of the Global Workplace Report” says, that organizations with highly engaged employees experience 21% higher profitability. So, yes, it’s time to start focusing on your employee experience (If you aren’t doing it already!) What is an Employee Experience Strategy?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

ECXO

MARCH 21, 2023

This ‘’culture’’ ensures that every employee in the organisation is committed to delivering the best possible experience for the customer. The pillars of a customer experience culture are: Customer-focused leadership: The leadership of the organisation sets the tone for customer experience culture.

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B2B Customer Experience Roadmap Net Promoter Score 295

Russel Lolacher

JANUARY 30, 2023

In this episode of Relationships at Work, Russel chats with author, keynote speaker and i4CP CEO Kevin Oakes on research-backed actions leadership can take to culture change their organization for the better. He’s the author of Culture Renovation: A Blueprint for Action 18 Leadership Actions to Build an Unshakable Company.

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Culture Leadership Analysis Groups 105

Zeisler Consulting

APRIL 27, 2021

Things went very well that afternoon and I left, having spoken with some of their leadership, with a good feeling that we’d build a nice relationship that would lead to new work and a promise that they’d reach out in a couple of days. I never heard from them again.

Employee Experience 93

Employee Experience Consulting Leadership Meeting 93

CX Journey

DECEMBER 11, 2018

Everybody Matters: The Extraordinary Power of Caring for Your People Like Family by Bob Chapman If you've been a follower of my blog for a while, you know that I first started writing about Bob Chapman, CEO of Barry-Wehmiller, and his leadership approach, i.e., Truly Human Leadership, back in 2012, and have written about him several times since.

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Leadership Guidelines Travel Culture 151

eglobalis

SEPTEMBER 19, 2024

Challenge: If employees don’t see the value of their contributions, their engagement drops, and innovation suffers, leading to diminished customer experiences. Transparent Leadership to Build Trust Transparent leadership is essential for building trust during transformation efforts.

Customer Experience 233

Customer Experience Leadership Innovation Roadmap 233

InMoment XI

AUGUST 19, 2024

Moreover, businesses that prioritize customer experience invest heavily in it, with an average of 12 dedicated budget lines. Measuring the success of CX initiatives and sharing insights with your team and leadership is vital to continually improving and achieving these results. How to Prove CX ROI to Leadership?

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ROI Customer Experience Net Promoter Score Effort Score 195

Kate Nasser

JULY 12, 2020

To undo customer and employee anger & upset, find their powerless feelings & empower them. The post What Powerless Feelings Do to Customers & Employees | #Leadership appeared first on KateNasser.com. Kate Nasser, The People Skills Coach™, Author of Leading Morale.

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Leadership Customers Employee Experience Customer Service 122

SurveySparrow

AUGUST 16, 2020

What Richard was missing was an effective leadership assessment. The most important leadership skill is to know yourself. The best leadership quality is not confidence or aggressiveness or any one personality trait, but how a leader adapts their own nature into their leadership style. What is a Leadership Assessment?

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Leadership How To Survey Feedback 97