Feedbackly
APRIL 18, 2024
An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy without the contribution of your employees. Companies blossom when they make their employees feel appreciated. What Is Employee Experience?
InMoment XI
APRIL 18, 2022
In the midst of the fallout of a global pandemic and the Great Resignation, the employee experience (EX) is an incredibly hot topic. With such a complex EX landscape, what do brands need to do to retain their employees, inspire their commitment and advocacy, and attract new talent? So, where is employee experience headed?
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ShepHyken
SEPTEMBER 10, 2024
If you’ve been a subscriber to the Shepard Letter , then you know I preach that a good CX (customer experience) starts with a good EX (employee experience). And I believe that, but if someone says, “Put the customer at the center,” instead of employees, I’m okay with that. It won’t hurt.
eglobalis
NOVEMBER 3, 2024
This involves empowering employees at all levels to propose, test, and iterate on new ideas without the fear of failure—a principle that supports a culture of continuous improvement and responsiveness. Deloitte emphasizes the importance of integrating front-office and back-office systems to create a streamlined, client-centric experience.
eglobalis
NOVEMBER 12, 2024
Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. When team members are trained to approach every client interaction thoughtfully and are skilled in handling unexpected issues gracefully, they foster client trust and enhance the overall experience.
ShepHyken
JULY 25, 2018
And, not only do you have to deliver on the experience, you have to stand out and be different. In many of our customer service workshops, we do an exercise where the participants answer a powerful question that helps them understand what makes them different: Why should someone do business with us? Follow on Twitter: @Hyken.
CX Journey
NOVEMBER 17, 2015
Before you can bring the stakeholders into a room to begin your workshop, there are a few things you’ll need to do. Stakeholder involvement means that we can ensure that each touchpoint has the appropriate individual or departmental ownership assigned to it.
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