Avaya

FEBRUARY 7, 2017

Build/embed custom communications into the CX: Hoteliers can tap into new engagement opportunities by creating or embedding custom, real-time communication capabilities into the customer experience. For example, they can uniquely differentiate themselves by embedding video into the mobile customer experience.

Hotels 40

Hotels Guest Experience Hospitality Strategy 40

Alida

OCTOBER 27, 2017

Seeing and touching merchandise is appealing to the consumer, as is the opportunity to engage with other people. Customers enjoy coming to the store to engage with baristas but also want convenience that mobile supports, he said, and the human connection is the most important ingredient. Make it magical.

Retail 154

Retail Examples e-support Entertainment 154

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53