BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

BirdEye

DECEMBER 28, 2022

Are you looking for ways to increase your social media followers? If the answer to either question is yes, you should consider running a social media contest. In fact, research shows that contests can be up to three times more effective than regular posts at generating engagement on social media.

Social Media 19

Social Media Video Brands Engagement 19

Ecrion

SEPTEMBER 22, 2020

Use Each Social Media Platform Wisely |. Engaging & Authoritative Writing | 10. While you’re probably already busy building your social media presence, writing your blog, and shooting video, there’s another marketing tool you’re probably forgetting all about — infographics.

Social Media 102

Social Media Infographics How To Entertainment 102

NetBase

JULY 20, 2020

Social Media Analytics is often misunderstood, because the social media itself is misunderstood! Social media isn’t about brands. But they must remember one thing: Social media may provide your brand’s first and last impression, so both need to be good ones. What Is Social Analytics?

Social Media 104

Social Media Analytics Net Promoter Score Analysis 104

Experience Investigators by 360Connext

DECEMBER 31, 2014

Got a commute or workout that needs a little entertainment? Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Entertainment 247

Entertainment Leadership Social Media B2B 247

InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. Even though they often engage with you, your competitors can still sway them. Discounts or points-based programs make customers feel valued and encourage long-term engagement.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. Community ties strengthen as reputation management efforts reinforce positive perceptions and member engagement. For example, if you want to target younger members, a good practice would be to enhance your social media presence.

Management 195

Management Social Media Financial Banking 195

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

ijgolding

NOVEMBER 25, 2014

We need W-Fi for work; at school; to order our shopping; to control our heating; to stream our entertainment – it literally is an essential part of day to day living. Essentially, Lisa helps to put in place a Social W-Fi and Analytics solution.

Social Media 212

Social Media Hotels Entertainment Retail 212

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. Also, engage with other people in your industry to reach their networks.

Social Media 98

Social Media Tips Groups Brands 98

Uniphore

JUNE 22, 2021

You listen to your customers on social media. So, we had to make their rants more entertaining. They have made your call center a glass house on social media. They have made your call center a glass house on social media. Do you listen to your customer service employees? Well, at least, we tried.

Call Center 219

Call Center Self Service Social Media Contact Center 219

InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media ROI 195

GetFeedback

AUGUST 30, 2019

We will cover: Engaging an audience. How to use surveys to engage your audience. There are a variety of ways that you can use a survey to engage your audience. Their site is full of fun and entertaining quiz-style surveys that have broad appeal. Quizzes work brilliantly for social media marketing.

Survey 276

Survey How To Customer Satisfaction Entertainment 276

Magellan Solutions

FEBRUARY 10, 2016

Any business worth its salt will have some degree of social media presence. The ubiquity of social media and the role it plays in the day-to-day lives of customers make it a powerful tool for social media customer service. It could also be entertaining. Monitor social media activity.

Social Media 73

Social Media Customer Service Entertainment Case Study 73

Customers Rock!

MAY 10, 2012

Good News for Social Customer Service. Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event. Improving Social Media Marketing.

Social Media 174

Social Media Conference Self Service Entertainment 174

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. They should enlighten, entertain or educate. My mother, Jane Reuss, is a Member Engagement Advisor for Life Time Fitness. These small moments matter.

e-support 274

e-support Social Media Consulting Customers 274

ProProfs Chat

JANUARY 30, 2020

Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

NetBase

OCTOBER 21, 2019

What dictates consumers’ media consumption habits? And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten.

Entertainment 46

Entertainment Social Media Report Industry 46

Russel Lolacher

JUNE 7, 2021

One of the biggest mistakes I’ve seen organizations do on social media, is treating it like it’s not SOCIAL media. For example, I recently tried to engage with the twitter account of the Canadian arm of an international airline. Defining Social Media. So I tried that too. No response.

Social Media 75

Social Media Video Customer Relationship Management Engagement 75

InMoment XI

DECEMBER 13, 2024

On the other hand, a contact center dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media. It tracks KPIs like chat response times, email resolution rates, and social media engagement. It monitors metrics like average talk time, call availability, and cost per call.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

Storyminers

AUGUST 20, 2020

At number 71 on the 2009 Fortune 500 list compared to Microsoft’s number 35, Apple is hardly a David, but its ads are entertaining because almost everyone wants to throw a virtual punch at Microsoft. Thanks to social media, you no longer own your story—or your brand. Who hasn’t experienced Microsoft as a Goliath?

Retail 264

Retail Entertainment Sports Comparison 264

InMoment XI

DECEMBER 18, 2024

Companies leveraging omnichannel engagement retain 89% of their customers. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. Advanced auto dialers can even analyze customer behavior data to prioritize calls for better engagement.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. Tip #5: Make it social. Tip #6: Make it entertaining. Tip #2: Make it authentic.

Tips 105

Tips Gamification Engagement Marketing 105

InMoment XI

DECEMBER 10, 2024

It enables you to pinpoint specific user profiles for re-engagement. Use surveys and social media monitoring to capture insights into customer experiences. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

BlueOcean

JULY 5, 2016

And the next obvious question is: how does social media impact our practices? With social networks evolving at a breakneck pace, that leads us to the question at the root of this post: what is the state of social customer care in 2016 and beyond? We’ve been on the social customer care scene since the early days.

Customer Care 120

Customer Care Social Media Contact Center Entertainment 120

BirdEye

JANUARY 13, 2023

Engagement is the measurement of success on every social media platform. The truth is that some posts get more engagement than others. If you want to increase your engagement rate, you need to know what social media engagement posts are and how to use them. What is social media engagement?

Social Media 52

Social Media Engagement Company Video 52

AWS Machine Learning

NOVEMBER 7, 2024

To stay competitive, media, advertising, and entertainment enterprises need to stay abreast of recent dramatic technological developments. Visual Aesthetics : The overall visual appeal is enhanced, making them more engaging and attractive. Stable Image Ultra 1.0 Parameters 2.6

Advertising 129

Advertising Entertainment Marketing Comparison 129

NetBase

JULY 22, 2019

Social Media Analytics , powered by Next Generation AI , comprises several techniques and tools. When combined, they provide a thorough understanding of your place in the social landscape, as well as the audiences you most want to target. Social Media Analytics Strategizing Starts Here. Updated July 2019.

Social Media 61

Social Media Analytics How To Entertainment 61

InMoment XI

NOVEMBER 13, 2024

Churn prediction helps you tailor your marketing efforts to re-engage customers at risk of leaving. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. This can include CRM data, social media, call center logs, service requests, and chat messages.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Comm100

NOVEMBER 15, 2023

At the core of these dynamics is the need for robust player engagement and support. Top 10 Challenges for the Gaming Industry Meeting Rising Player Expectations: The modern gamer is not just looking for entertainment but an immersive experience. However, challenges abound. They crave prompt, insightful, and intuitive support.

Omni-Channel 113

Omni-Channel Engagement Touchpoint Entertainment 113

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Optimove

SEPTEMBER 30, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: From Netflix, sports betting, and online casinos, consumers have countless ways to connect to entertainment at their fingertips. Lotteries can position themselves as a unique and compelling form of entertainment to outshine the competition.

Entertainment 52

Entertainment Strategy Loyalty Programs Social Media 52

CSM Magazine

SEPTEMBER 29, 2020

Social media allows millions of viewers to enjoy your content with just one click! By creating engaging videos, you can build your platform quickly. The first thing that the viewer will see is either the title, thumbnail, or caption depending on the social media platform that you’re posting your video on.

Social Media 52

Social Media Video Tips Engagement 52

Experience Investigators by 360Connext

OCTOBER 31, 2014

They should enlighten, entertain or educate. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' My mother, Jane Reuss, is a Member Engagement Advisor for Life Time Fitness. These small moments matter.

e-support 197

e-support Social Media Consulting Customer Centricity 197

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. In this blog, you will learn actionable steps to create an irresistible social media profile for your business. Watch the Free Demo Now.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

CSM Magazine

JUNE 30, 2021

The days of gathering a marketing team and spending huge budgets on marketing are seeing some competition from social media marketing. Using social media, a business can stay open 24/7 to attend to customers whenever. Using social media, a business can stay open 24/7 to attend to customers whenever.

Social Media 52

Social Media Entertainment Video Fashion 52