SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

InMoment XI

JULY 13, 2022

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. Feed this data back into your product roadmap and to your sales team. 4: Engage Your Promoters. One such example might be providing access to your product roadmap as part of an advisory council.

Net Promoter Score 368

Net Promoter Score Customer Retention Effort Score NPS 368

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. We've introduced metrics for Events and new metrics for Ideas. Community Aurora 24.2

Self Service 52

Self Service Social Media Roadmap Insurance 52

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? So, started going to events. I met people.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Retently

SEPTEMBER 3, 2024

PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. We’ve fine-tuned our process by strategically deploying surveys after key events, like the end of a free trial or after cancellation. That’s where our NPS recurring survey comes in.

B2B 158

B2B NPS Effort Score Survey 158

Customer Bliss

MARCH 16, 2018

On top of that, the purpose of the CCO is to be a change agent within the organization, which inevitably stimulates more engagement from the C-Suite and team leaders. Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to. Click To Tweet.

Leadership 111

Leadership Engagement Chief Customer Officer Course 111

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

Lithium

JUNE 4, 2024

Release Notes In this release, we've provided several updates to Events and resolved some bugs. Webinars & Events Some event areas are limited to Khoros customers only. Webinars & Events Some event areas are limited to Khoros customers only. Communities Khoros Communities 24.04 Community Aurora 24.04

CRM 52

CRM Roadmap Software Leadership 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

If you’re new to the topic, customer journey maps visualize the paths customers take to engage with your organization. They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Teams often start with a general journey map that shows how customers typically engage with them.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

Innovation 52

Innovation Roadmap Resources Connections 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Benchmark: Product Roadmapping With Product Experience Data.

Resources 52

Resources Roadmap eBook Analytics 52

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. This could include discounts, priority access to new features or products, or invitations to exclusive events.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

BirdEye

JULY 15, 2024

To make your business succeed in today’s competitive digital marketplace, you need a solid grasp of managing your online reputation, engaging with social media, and optimizing local search results. This comprehensive event offers valuable insights across industries, including healthcare, dental, automotive, finance, and more.

Social Media 59

Social Media Conference Automotive Competitive Advantage 59

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Product usage is a great indicator of customer engagement.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Gainsight

NOVEMBER 21, 2023

Discover how Autodesk’s step-by-step approach not only strengthened their relationships with users but also expedited feature implementation, leading to more engaged customers and a remarkable reduction in the insights-to-action cycle. By closing the feedback loop, they validated product roadmaps aligned to user priorities.

Survey 52

Survey Feedback Roadmap Entertainment 52

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. To benefit from CX Intelligence and future developments, here are five ways to engage with the fully blended Calabrio: 1. One company, one brand, one website.

Brands 221

Brands Social Media Roadmap Contact Center 221

Storyminers

AUGUST 28, 2017

Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Better means personalized, engaged, and clinically accurate. Russell Wager’s approach is to create advocates (at events, in their vehicles, etc.) Makes sense. Change is harder in this industry than many others.

Brands 350

Brands Healthcare Roadmap Exercises 350

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Hospitality-Brands-Facing-the-Pressure-with-Digital-Solutions With only a handful of support and engagement channels, travelers have been left on hold for hours. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Calabrio

JANUARY 2, 2020

Together we are 600+ employees devoted to delivering the best Workforce Engagement Management (WEM) suite and supporting 5,800 customers worldwide. To benefit from CX Intelligence and future developments, here are five ways to engage with the fully blended Calabrio: 1. One company, one brand, one website.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

AWS Machine Learning

NOVEMBER 7, 2024

We approached this by designing an architecture with an event-driven principle in mind that enabled us to build ML workflows for training and inference using infrastructure as code (IaC). Luis Bustamante is a Senior Engagement Manager within AWS Professional Services. He enjoys traveling and reading about historical events.

Fashion 95

Fashion Training Retail e-support 95

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Key Takeaways “How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

One Millimeter Mindset

JULY 3, 2018

Enjoy these top 5 collaborative workforce innovation and engagement picks from readers. Focus on developing a workplace innovation roadmap for your members’ organizations, as well! Start moving one millimeter forward, towards Collaborative Workplace Innovation and Engagement, today! What are you waiting for? Contact me.

Innovation 43

Innovation Engagement Roadmap Customer Retention 43

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. By automating redundant tasks, CSMs can spend more time engaging with customers and identifying risks and expansion opportunities.

Self Service 52

Self Service How To Roadmap ROI 52

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Their stories can inspire your own initiatives and provide a roadmap for future successes. If you see cool letterman jackets around the conference, don’t let the FOMO get you.

Customer Success 52

Customer Success Conference Sports Leadership 52

Gainsight

OCTOBER 15, 2024

We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies. Their stories can inspire your own initiatives and provide a roadmap for future successes. If you see cool letterman jackets around the conference, don’t let the FOMO get you.

Customer Success 52

Customer Success Conference Sports Leadership 52

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Upcoming.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage !

Self Service 52

Self Service Analytics Video NPS 52

Clarivate

DECEMBER 12, 2023

The return of in-person events Everything we do is built around the IP professionals we serve. We welcomed 40 users from 26 organizations for two days of engaging group sessions, best practice sharing and networking. It was a fantastic event—we hope you can join us for the next one at Clarivate Ignite in San Diego, California!

Innovation 59

Innovation Management Roadmap System 59

Optimove

MARCH 2, 2023

One major challenge most (if not all) operators face in iGaming is keeping players engaged on their app and site. In sports betting, operators don’t own the sporting events on their platform. Stretched roadmaps and delivery pressure The final challenge your brand might face is your tech team’s inability to “do it all.”

Sports 52

Sports Roadmap Competitive Advantage Effort Score 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Roadmap 52

Roadmap B2C Culture B2B 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Attend industry events, join local business associations, and engage with potential customers and partners on social media platforms.

Tips 78

Tips Financial Social Media Roadmap 78