Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Webinars & Events Some event areas are limited to Khoros customers only. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

MARCH 21, 2023

CS Advisor and Fractional CCO at Growth Molecules, Sonia Leighton, CCO at Arbor Education, and Adam Joseph, RVP of CS EMEA at Gainsight for leading an insightful and engaging conversation. If you missed it, fear not—here are my key takeaways from this incredible event. The post Key Takeaways from our Customer E.R.A.S.

ROI 52

ROI Roadmap Metrics Measurement 52

Lithium

MARCH 2, 2021

The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. Set crystal-clear rules of engagement between Sales and Customer Success. Take the initiative to align on your product roadmap.

Customer Success 59

Customer Success Company Management Roadmap 59

Oracle

AUGUST 6, 2019

Traditional ways of engaging with customers are becoming obsolete. In this session learn about Oracle Marketing Cloud’s unique, data-first vision, get a glimpse of the exciting roadmap updates, and learn about the recent successes of some of Oracle’s most innovative customers. Note that event details are subject to change.

Marketing 47

Marketing B2C Roadmap ROI 47

Oracle

SEPTEMBER 19, 2018

Your Roadmap of the Future for Sales and Service. Learn about the vision for sales as Oracle moves beyond sales automation, unifies sales and service, and integrates with marketing to streamline operations and measure ROI. Grow Your Business by Modernizing Experiences with Digital Engagement. Visit the registration page.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Holly works closely with the Product Management team, ensuring that Confirmit's latest innovations are communicated to customers.

Consumers 40

Consumers Hospitality Roadmap Travel 40

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. Anatomy of a True Insight.

Brands 60

Brands Social Media Analytics Conference 60

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Relationship: Your customer engagement model.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Solvvy

JULY 13, 2022

After you introduce new services or features, or seasonal events like Black Friday Cyber Monday a higher volume of support tickets. For example, if you plan to engage customers on multiple channels, make sure the platforms you consider enable outreach and support by voice, chatbots, message, email, or through other touchpoints.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

ChurnZero

AUGUST 30, 2019

Yesterday, ChurnZero had the opportunity to attend and sponsor a brand new SaaStr event called – SaaStr Scale. It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. We are happy to say it was a great event all around. Customer Success Around the Web.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Properly educating your customers will bolster your product adoption in a way that is inherently a one-to-many engagement or even better, an on-demand self-paced approach. And value should be measured at each stage of the engagement/adoption funnel.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Resources Survey 59

ChurnZero

DECEMBER 20, 2019

And be prepared to offer real numbers (additional revenue, increased engagement , and satisfaction) as part of your pitch; make sure your leadership understands the real value behind the vision. . . Personalized engagement at scale (sans first-name mail merges) optimize business impact . So, in comes automation.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

OCTOBER 10, 2022

Analyze and synthesize data in order to present a story to a customer and persuade them to engage in next steps. Drive initial platform training to end-users and establish initial pre- and post-deployment engagement cadence taking responsibility for client engagement schedules and milestones.

Customer Success 19

Customer Success Roadmap Healthcare Conference 19

SmartKarrot

SEPTEMBER 28, 2022

Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Product to create a product feedback loop that makes the customers feel heard and helps them understand their impact on the roadmap. events, marketing, client presentations).

Customer Success 19

Customer Success Roadmap ROI Customers 19

DCX

JULY 30, 2024

This guide is your roadmap to winning hearts and minds across your organization. Illustrate how authentic, customer-focused narratives can significantly boost engagement and brand loyalty. Example: "Our goal is to increase customer engagement rates by 25% through personalized, value-driven content."

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. How authentic engagement leads to millions of dollars in cost savings. Develop an engagement plan. Bala Rajan (@speak2bala) September 20, 2016.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Wootric

AUGUST 29, 2018

But, it can also mean sending surveys that include long-form response fields, or building quicker in-app surveys into your roadmap to uncover moments of friction. Check in with event trigger-based surveys. A straight line to your most engaged customers. Tools that can help: Appcues for onboarding.

Net Promoter Score 65

Net Promoter Score Effort Score NPS Survey 65

SmartKarrot

MAY 10, 2021

Collaborate with customers in a highly strategic manner to develop their success roadmap for the first 12 months of adoption and beyond. Work with customers to quantify business value and ROI, solidifying the value of the platform to the organization. Influence long-term strategic direction and serve as a business partner.

Customer Success 10

Customer Success Roadmap ROI Customers 10

SmartKarrot

FEBRUARY 3, 2021

Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches and leading a culture of continuous improvement. Collaborate with Consulting, Support and Engineering teams through proactive engagement on product and support related issues. Apply here: [link].

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

Retently

FEBRUARY 21, 2024

By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Key Takeaways “How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

SmartKarrot

NOVEMBER 19, 2020

Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. Apply here: [link].

Customer Success 10

Customer Success Consulting Roadmap Government 10

SmartKarrot

JANUARY 5, 2021

Align internal (company-side) milestones to external (customer-side) lifecycle events. Develop and deliver training materials and activities, including engaging options for remote learning, to empower staff in using Oxevision. Onboard and coordinate training customers. Represent the voice of the customer with internal teams.

Customer Success 10

Customer Success Consulting Roadmap Government 10

NetBase

OCTOBER 7, 2019

If you work in digital media, you have to get to one of these events. Methods for benchmarking and meaningfully communicating the ROI of online activities. We’ll preview both events below for you to decide which one to attend – or maybe you’ll come to both. We have two fantastic keynote speakers to kick off each event.

Analytics 8

Analytics ROI Brands Social Media 8

Totango

SEPTEMBER 3, 2021

According to the responses, the number one challenge was engaging customers (37%), followed by creating a success plan (33%) and pulling relevant data (29%). Engaging Customers in a QBR . It’s important to segment customers to deliver more personalized experiences and offers to keep them engaged on a day-to-day basis.

Tips 99

Tips Comparison Roadmap Customer Success 99

inSided

OCTOBER 1, 2022

Product customer gaps : No intuitive channel or way for product to engage with customers so the loudest voice wins, resulting in low customer empathy. According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

SurveySparrow

FEBRUARY 2, 2021

Set a Clear Employee Experience Roadmap . Sustained results and success from your employee recognition programs can happen only when you have decided on the employee experience roadmap for your teams as a leader or manager. It’s a long-term process that involves various small steps but gives an outstanding ROI.

Roadmap 52

Roadmap Employee Experience Policies Software 52

SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

FEBRUARY 2, 2024

Companies engaging their customers with up-to-date product information and success content are reducing churn, decreasing support costs, and improving customer satisfaction. To be truly engaged and satisfied, she must be able to run a successful email campaign. In short, customer training leads to customer retention.

Training 52

Training Course Consulting Software 52

ClearAction

AUGUST 6, 2019

In turn, processes are in place to make sure field events deliver this, tailored by customer persona. The cycle continues by using Field Marketing events to learn about customers — their pain points and their business overall and how they’re measuring success. Is Your Customer Engagement Really Customer-Centric?

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Gainsight

AUGUST 10, 2020

Every year, the CxO Summit is one of the most anticipated events in the industry. As always, our incredible Corporate Events team was up to the challenge, and I was excited to have the opportunity to be a part of the “tiger team.” . We are so happy we leaped to bring this event everywhere and into our attendees’ homes.

Leadership 59

Leadership Groups Customer Success Hotels 59

Retently

AUGUST 26, 2019

Besides that, research shows that highly-engaged customers will make purchases 90% more frequently, and they will also spend 60% more money per transaction. Though something like that only works well if you have a big number of active and engaged customers. Considering the above, this is pretty obvious. But that’s not enough.

Feedback 94

Feedback Social Media Effort Score Net Promoter Score 94