Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. One proven way to motivate your team is to drive engagement with gamification. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. The Psychology Behind Gamification.

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Gamification Contact Center Engagement How To 73

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

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Gamification Contact Center Training Feedback 79

Win the Customer

NOVEMBER 25, 2014

Any organization that wants to remain relevant today will need to ensure that they’re ready and willing to listen, engage, and respond to customers through the customer’s preferred communication channels in real time. Customer service is the new battleground for business competition.

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Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Employee engagement is one of the most challenging aspects to master in the contact center. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. Gamification is no longer a buzzword. According to Professor B.

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Gamification Contact Center Average Handle Time Employee Engagement 79

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences.

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Gamification Engagement Sports CRM 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

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Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

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Gamification Sports Multi-Channel CRM 69

ECXO

JUNE 3, 2024

Here are several strategies to take into account: Embrace Complexity: Instead of shying away from complex problems, actively engage with them. Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. This can make the experience more engaging and less monotonous.

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Gamification Innovation Infographics Resources 305

CSM Magazine

DECEMBER 6, 2024

Though it might sound far-fetched, this outcome is completely achievable with a marketing gamification consultancy. What Is Gamification and How Does It Work in Marketing? Gamification incorporates game mechanics into non-game contexts such as marketing, education, and health. And how does it tap into human motivations?

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Gamification Marketing Social Media Entertainment 52

Vanilla Forums

JANUARY 28, 2021

Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them.

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Gamification Engagement 98

TechSee

SEPTEMBER 2, 2020

How can they drive remote employee engagement? Call Center Engagement ideas. A practical way to bring WFH call center staff closer together virtually is to invest in quality video conferencing and collaboration tools Other effective remote employee engagement technologies include instant messaging apps and in-house social networks.

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Contact Center Employee Engagement Engagement Gamification 109

Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification.

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Tips Gamification Engagement Marketing 105

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

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Gamification Multi-Channel Sports CRM 59

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

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Optimove

NOVEMBER 19, 2024

While gamification alone promises to deliver this, the magic happens when game-like elements meet AI solutions to create highly personalized, dynamic, and unforgettable experiences for each player. This best-of-breed approach doesn’t just enhance engagement—it transforms it.

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Gamification Return on Investment Sports ROI 52

NICE inContact

AUGUST 23, 2019

Ironically, while both generations can be difficult to engage, they are always connected. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

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Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Ironically, while both generations can be difficult to engage, they are always connected. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

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Contact Center Gamification Management Social Media 136

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

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Gamification Engagement Rewards Programs How To 92

CX Accelerator

MARCH 28, 2018

" Whether or not you've reached zombie apocalypse levels of engagement, all customer service leaders must be intentional to win the hearts and minds of our staff. PLAY - There are many wonderful employee engagement techniques, but one rises above the rest. Do your employees have a sense of curiosity and excitement about their work?

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Gamification Contact Center Self Service Employee Engagement 140

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

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Gamification Multi-Channel Sports Measurement 52

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Product usage is a great indicator of customer engagement.

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Customer Journeys e-support Customers Gamification 297

Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! The purpose of this is to drive engagement and re-motivate the team by showing what their efforts have achieved so far. Reflect on Your Successes Sian explained how acknowledging your wins could re-energize your VoC program.

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Gamification How To Customer Journeys Omni-Channel 195

InMoment XI

DECEMBER 10, 2024

It enables you to pinpoint specific user profiles for re-engagement. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. Encourage Long-Term Engagement Engagement is crucial to keeping customers connected to your brand.

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Customer Journeys ROI Net Promoter Score Multi-Channel 195

Vonage

JULY 22, 2016

Does gamification prevent burnout? Despite a hypothesis that gamification might cause burnout by distracting employees from their job, Toister’s results proved the opposite. Agents who had gamification systems were less of a burnout risk. Though, scoring is not just a gamification need. On the board.

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Contact Center Gamification Competitive Advantage Study 0

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Accelerate resolutions with AI-powered agent assistance. Enhance performance with motivation. Use automation as a force multiplier.

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Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

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Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

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Contact Center Self Service Gamification Analytics 40

Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

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Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

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Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. So sit back and enjoy the show. Apple Podcasts.

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Gamification Loyalty Brands Consulting 96

Calabrio

AUGUST 7, 2019

Continuously Improves Contact Center Agent Engagement and Performance. Unlike typical banking centers, Idaho Central Credit Union places a huge emphasis on empowerment and engagement to inspire better performance from its agents, powering many of their strategies with the help of Calabrio.

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Contact Center Net Promoter Score Effort Score Gamification 189

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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Gamification Meeting Engagement Sports 64

Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

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Gamification Loyalty Programs Loyalty Study 52

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Gamification Survey Tips Video 52

Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

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Gamification Call Center Software Tools 52

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Virtual private tutors. One size doesn’t fit all. It’s the virtual water cooler.

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