Vanilla Forums

AUGUST 4, 2021

Gamification is used literally everywhere - why? It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. Because it works!

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Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

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Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

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Playvox

FEBRUARY 23, 2022

Employee engagement is one of the most challenging aspects to master in the contact center. One proven way to motivate your team is to drive engagement with gamification. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. The Psychology Behind Gamification.

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Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

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NICE inContact

JULY 19, 2019

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. According to Forrester Research , a 5% improvement in employee engagement typically results in a 3% increase in revenue growth.

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NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

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Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

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Playvox

DECEMBER 16, 2021

Is gamification the right choice for your contact center? Employee engagement is one of the most challenging aspects to master in the contact center. According to a recent Gallup report , 85% of employees are not engaged or are actively disengaged at work. Gamification is no longer a buzzword. According to Professor B.

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Amplifai Coaching Category

MARCH 5, 2024

Discover the best call center gamification software for 2024. Boost agent engagement, performance, and customer satisfaction with our expert guide.

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Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

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Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

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Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

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SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

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Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification.

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Feedbackly

JULY 17, 2023

With a keen understanding of parents’ impact on a child’s commuting choices, the University of Turku’s Climate Nudge project seeks to engage parents in the process. With a focus on engaging both, children and adults, they are paving the way for a greener and healthier future.

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Vanilla Forums

JANUARY 28, 2021

Humans are competitive. And since th e beginning of recorded time, our passion for creating and playing games has only grown. In fact, humanity’s inclination for games goes so far back that we’ve even evolved circuitry in our brains devoted specifically to playing them.

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Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Coaching is a critical aspect of agent engagement in contact centers.

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TechSee

SEPTEMBER 2, 2020

How can they drive remote employee engagement? Call Center Engagement ideas. A practical way to bring WFH call center staff closer together virtually is to invest in quality video conferencing and collaboration tools Other effective remote employee engagement technologies include instant messaging apps and in-house social networks.

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QuestionPro Audience

AUGUST 10, 2020

Researchers can efficiently distribute surveys, conduct live polls, hold qualitative video focus groups, and engage community members with open-ended discussions on topics. Gamification rewards like interactive points, cash, gamification points, and donations keep the community alive and highly engaged.

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Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

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LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

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Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement.

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CSM Magazine

AUGUST 27, 2024

From virtual reality simulations to gamification, the latest tech-driven approaches are transforming how businesses train their teams. Engaging Employees Through Gamification According to NIIT, gamification has emerged as a powerful tool in customer service training, offering a fun way for employees to develop essential skills.

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Team Support

MAY 17, 2019

The more formal definition – gamification – is essentially a tactic used by the customer support industry to incentivize agents to reach specific (yet often arbitrary) goals put in place by leadership. Below are 3 reasons why gamification is a bad strategy for B2B customer support.

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Optimove

SEPTEMBER 16, 2024

By adopting these proven tactics, you can boost player engagement, attract younger audiences, and build stronger loyalty—essential for thriving in today’s evolving market. Key Takeaways: Embrace mobile-first and digital strategies to engage modern players. Implement gamification and loyalty programs for deeper player engagement.

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Perkville

MARCH 11, 2022

We recently chatted with Joe Hall, Head of Customer Engagement at Xercise4Less’s 41 gyms, about incorporating gamification into your marketing strategy.

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CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Gamification can work wonders here too. And a little mystery goes a long way, i.e., ‘Congratulations!

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Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. So sit back and enjoy the show. Apple Podcasts.

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Lumoa

FEBRUARY 9, 2023

Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty. It is trusted by 92% of consumers.

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ECXO

JUNE 3, 2024

Here are several strategies to take into account: Embrace Complexity: Instead of shying away from complex problems, actively engage with them. Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. This can make the experience more engaging and less monotonous.

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CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

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CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

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CSM Magazine

MARCH 5, 2024

A patient engagement mobile app has the potential to revolutionize healthcare delivery. Benefits of using a patient engagement mobile app Patient engagement mobile apps can help people and healthcare institutions in several ways: 1. Increased engagement: apps can make healthcare more engaging and interactive for patients.

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Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends. Make progress and proficiency, rather than winning, the goal.

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Clicktools

JUNE 8, 2017

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Things such as increased motivation, engagement, performance, and employment duration sit at the top of the list. The post What are the risks of gamification in service centers?

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