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3 Gamification Types to Use in Your Contact Center

NICE inContact

So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. According to Forrester Research , a 5% improvement in employee engagement typically results in a 3% increase in revenue growth.

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5 ways to drive sustainable, well-rounded agent performance through gamification

NICE inContact

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

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Gamification in Higher Education: Tapping into Student Motivation and Engagement

Comm100

Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 Gamification makes learning more fun and helps students pay attention better. What is Gamification? billion by 2032. Imagine if your school lessons felt a bit like playing a game.

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Six quick tips to target the right respondents for market research

QuestionPro Audience

Researchers can efficiently distribute surveys, conduct live polls, hold qualitative video focus groups, and engage community members with open-ended discussions on topics. Gamification rewards like interactive points, cash, gamification points, and donations keep the community alive and highly engaged.

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A Strategic Guide to Community Gamification

In Customer Success terms, an engaged customer is one that is immersed in your product. But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. Our eBook explains how, with topics like: What is gamification?

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Gamification in Community Forums: Increase User Engagement

Vanilla Forums

Gamification is used literally everywhere - why? It Gamification successfully increases engagement through providing incentive to participate. Gamification refers to adding game elements to something that's traditionally non-game related to make it more of a game. Because it works!

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty. It is trusted by 92% of consumers.

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Future-Proof Your L&D With New Tech and Gamification

Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology

You'll leave this session with a better understanding of: Emerging technologies and their impacts on learning and development Forward-thinking L&D strategies, including new gamification Maintaining employee engagement, even in turbulent times Don't miss this exclusive session - register today!