CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Gamification can work wonders here too. And a little mystery goes a long way, i.e., ‘Congratulations!

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

JANUARY 14, 2025

Recognizing these patterns allows operators to take proactive steps, engaging players with targeted strategies to enhance loyalty and maximize lifetime value. Operators need to implement innovative strategies to sustain player interest throughout the tournament. For operators, this isnt just a statisticits a call to action.

Gamification 52

Gamification Sports Loyalty Groups 52

NICE inContact

AUGUST 23, 2019

Ironically, while both generations can be difficult to engage, they are always connected. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Ironically, while both generations can be difficult to engage, they are always connected. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

Contact Center 136

Contact Center Gamification Management Social Media 136

Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. Tip #4: Make it innovative. Without further ado, here are seven tips for maximizing success.

Tips 105

Tips Gamification Engagement Marketing 105

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

TechSee

SEPTEMBER 29, 2020

There are a wide range of techniques that address individual agents’ skill gaps while boosting cost and time efficiency, such as collaboration, gamification, visual assistance, and whisper coaching. Accelerate resolutions with AI-powered agent assistance. Enhance performance with motivation. Use automation as a force multiplier.

Call Center 196

Call Center Self Service Strategy Contact Center 196

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

TechSee

JUNE 4, 2019

The survey further highlights that improving employee engagement and empowerment is the number one priority for contacts centers in 2019, while increasing the focus on coaching and development emerged as another top priority in the Workload/Performance category. Virtual private tutors. One size doesn’t fit all. Get in the game.

Call Center 117

Call Center Training Technology Gamification 117

CSM Magazine

MARCH 14, 2025

The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. Offering flexible, personalized optionslike discounts on favorite products or novel experienceskeeps them engaged. Programs showcase how gamification reinforces customer engagement while building a sense of accomplishment.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Apple Podcasts. Google Podcasts.

Gamification 96

Gamification Loyalty Brands Consulting 96

Vonage

OCTOBER 22, 2015

Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience? Gamification. Many employee gamification programs focus on the ‘employee of the month’. Customer Experience 3.0

Technology 120

Technology Customer Service Gamification Wireless 120

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Explore the proven strategies below to increase engagement, loyalty, and retention.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. AI integration and automation unlocked unprecedented capabilities: faster execution, more personalized journeys, and adaptable customer engagement strategies. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

rethinkCX

FEBRUARY 23, 2025

From AI-powered efficiencies to human-centric innovations, these five trends are set to elevate customer experience in call centers to new heights. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery. Why It Matters Engaged agents perform better.

Call Center 52

Call Center Self Service Trends Customer Experience 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Optimove

APRIL 27, 2023

By the time you get back to the office, you’ll have spent your entire lunch hour enjoying the fun of app gamification — and with a recent study by App Annie telling us that 70% of the world’s 2,000 largest companies are using gamification in their mobile apps, you won’t be alone. Increased spend?

Gamification 52

Gamification Loyalty Programs Loyalty Study 52

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. Are you making it engaging or just dumping numbers on them? The big takeaway: Gamification works because it makes the boring stuff fun. Horizon 3: Explore transformative, big-picture innovations that could redefine the future.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Calabrio

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead.

Self Service 145

Self Service Contact Center Gamification Competitive Advantage 145

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. At the 2017 Customer Intelligence Summit , Red Bull and two other innovative brands outlined how they made the most of their insight communities in their early days by scoring massive wins that benefitted their brand and their customers.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Gamification. The bigger, more dynamic picture: VEAs with visual engagement.

Self Service 104

Self Service Contact Center Gamification Video 104

CSM Magazine

FEBRUARY 19, 2025

Challenge 3: User Engagement and Motivation Mental health apps often see high initial downloads and interest, particularly when users are seeking immediate stress relief or coping strategies. However, if the app doesn’t adjust to changing mental health requirements or provide continual incentives, user engagement might decline.

Healthcare 52

Healthcare Exercises Gamification Policies 52

Optimove

JANUARY 28, 2025

Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time. This real-time aspect makes live betting highly engaging, as players can react instantly to the action, adding an extra layer of excitement to their experience. goals, penalties, etc.)

Sports 59

Sports CRM Gamification Tips 59

TechSee

JUNE 25, 2019

Major enterprises such as Apple, Microsoft, Facebook, Disney and Google are all actively engaged in the race to build virtual assistants and chatbots that can respond to customer queries and scale the delivery of quality AI-powered customer service. Gamification. Agent training.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Michelli Experience

DECEMBER 5, 2017

As such, Starbucks has been ahead of the curve on many customer innovations like mobile pay or using an in-home assistant like Alexa to place a Starbucks order. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

CSM Magazine

JUNE 27, 2019

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.

Gamification 40

Gamification Marketing Call Center Contact Center 40

Oracle

JULY 24, 2020

Virtual gaming has created an entirely new digital marketing frontier for advertisers to engage with customers. Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 billion valuation over the next five years.

Marketing 106

Marketing Sports Advertising Gamification 106

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Essentially, the physical store isn’t just a place to buy products; it’s a venue where customers can engage with the brand in a meaningful way.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

JANUARY 9, 2023

Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, today announced the launch of a global collaboration with Salesforce (NYSE: CRM). About Playvox.

Contact Center 59

Contact Center Omni-Channel Engagement Multi-Channel 59

Michelli Experience

DECEMBER 5, 2017

As such, Starbucks has been ahead of the curve on many customer innovations like mobile pay or using an in-home assistant like Alexa to place a Starbucks order. Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Oracle

MARCH 16, 2020

And what retail innovations can we expect to see today as a result? We interviewed 5 retail innovation leaders at NRF 2020 ‘s Innovation Lab, and they showed us how they’re using emerging tech to change customer experience in 2020 and beyond. But what do these technologies look like in real life?

Retail 60

Retail Innovation Net Promoter Score Effort Score 60

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. It’s natural for emotions, then, to be a natural part of customer engagement and experience. . Customer engagement isn’t just limited to remote experiences.

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Tech innovators use AI to minimize the financial burden of training new agents and significantly improve training quality. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88