NICE inContact

DECEMBER 5, 2017

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 2: Place the frontline agents at the center of the performance chain and ensure they’re regularly updated on all levels of performance and objectives. Compensation / benefits.

Contact Center 161

Contact Center Tips Gamification Culture 161

Optimove

NOVEMBER 15, 2022

With Gen Z’ers taking control of the type of content they want to receive and engage with, it’s never been more critical to ensure that the mobile campaigns you’re shipping are hitting the sweet spot of this burgeoning demographic. Without further ado, here are seven tips for maximizing success. Tip #1: Make it personal.

Tips 105

Tips Gamification Engagement Marketing 105

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Gamification can work wonders here too. And a little mystery goes a long way, i.e., ‘Congratulations!

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. Loyalty Programs Encourage repeat purchases through rewards, tiered benefits, or seasonal incentives enhanced by gamification elements like progress tracking, achievement badges, and challenges.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

NICE inContact

DECEMBER 5, 2017

Tip 1: Streamline the number of technology providers as much as possible and only purchase technology with a simple and intuitive interface. Tip 2: Place the frontline agents at the center of the performance chain and ensure they’re regularly updated on all levels of performance and objectives. Compensation / benefits.

Contact Center 240

Contact Center Tips Gamification Culture 240

Optimove

MARCH 20, 2025

From gamification and AI-driven personalization to unlocking the full potential of Optimoves platform, attendees walked away with the tools and strategies to future-proof their marketing and embrace Positionless execution. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets.

Connections 52

Connections Gamification Marketing CRM 52

Playvox

JANUARY 30, 2024

There’s more to engaging, motivating, and empowering employees than simply giving lip service with buzzwords like “you’ve got this,” “quick win,” and “continuous improvement.” Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching.

Gamification 79

Gamification Contact Center Training Feedback 79

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Lumoa

FEBRUARY 21, 2023

Tips to Re-energize Your VoC Program Sian and Mark shared a couple of ways to reenergize VoC programs- although effectiveness would be dependent on the design and maturity of the program: Take a Step Back Mark suggested taking a step back from where you are now and not getting too caught up in the specifics.

Gamification 195

Gamification How To Customer Journeys Omni-Channel 195

TechSee

SEPTEMBER 2, 2020

How can they drive remote employee engagement? Call Center Engagement ideas. Paulaner Brewery Group has used a special employee app during the pandemic to disseminate information to staff, such as travel guidelines and videos with tips for maintaining COVID-related hygiene. Introduce fun through rewards and gamification.

Contact Center 109

Contact Center Employee Engagement Engagement Gamification 109

Optimove

JANUARY 14, 2025

Recognizing these patterns allows operators to take proactive steps, engaging players with targeted strategies to enhance loyalty and maximize lifetime value. Introduce personalized offers : Tailor incentives based on player behavior and preferences, such as rewarding consistent engagement with free bets or exclusive bonuses.

Gamification 52

Gamification Sports Loyalty Groups 52

Optimove

JANUARY 20, 2025

With live betting accounting for 54% of total bets and live bettors spending significantly more than pre-match bettors, operators need a way to engage players at the right moments. By integrating real-time data, OptiLive helps operators increase engagement and drive in-play betting activity.

Sports 75

Sports CRM Marketing Gamification 75

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Optimove

DECEMBER 18, 2024

It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns. Data is highlighted as the cornerstone of competitive advantage.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Playvox

APRIL 11, 2023

Engaged contact center agents are essential to the success of any customer service operation. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends. Make progress and proficiency, rather than winning, the goal.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

ChurnZero

MAY 4, 2023

According to Higher Logic , a customer community can improve engagement rates by up to 21%. Tips for building an online customer community At ChurnZero, we take pride in following our own CS advice. We engaged customers to help with the mission, theme and creation of the community.

Tips 98

Tips Gamification Feedback Customer Success 98

ChurnZero

MARCH 7, 2025

Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter. This often evolves into free closed platform communities, where services such as Facebook, Slack, or Teams facilitate customer engagement, although they don’t provide data ownership.

How To 52

How To Roadmap Self Service Gamification 52

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Explore the proven strategies below to increase engagement, loyalty, and retention.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySparrow

JULY 12, 2021

Today, with the latest gamification technologies at hand, your surveys can keep your users engaged till the end. Because we’re about to take you on an exciting tour of all things survey gamification. Understanding The Art Of Survey Gamification. Here, we’ll tell you all about what gamification means.

Gamification 52

Gamification Survey Tips Video 52

Optimove

DECEMBER 3, 2024

To succeed, operators must leverage real-time engagement, personalized messaging, and scalable strategies. This growing engagement highlights why in-play betting is projected to generate $14 billion in revenue in the United States by 2030, according to Gambling News. Key takeaways: In-play betting market projected to hit $70.73

Sports 52

Sports How To Gamification Tips 52

Optimove

JANUARY 28, 2025

Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time. This real-time aspect makes live betting highly engaging, as players can react instantly to the action, adding an extra layer of excitement to their experience. goals, penalties, etc.)

Sports 59

Sports CRM Gamification Tips 59

Optimove

DECEMBER 17, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 Strategies to Win Share of Wallet Now let’s dig in! Its about using the insights gained during the peak season to craft campaigns that resonate, drive deeper engagement, and nurture relationships that last.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

Optimove

FEBRUARY 23, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The message is clear: marketing has never been more demanding. Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Stella Connect

JANUARY 4, 2022

You also hope to keep agents engaged so they’ll want to stay put. To help you get started, we’ve compiled a list of 29 customer service coaching and training tips. In this case, it’s better to schedule group training sessions instead (see below for more on customer service training tips). Make coaching sessions 1:1, always.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Optimove

FEBRUARY 12, 2025

However, brands that engage one-time holiday shoppers within the first month have the best chance to turn them into multi-time customers, driving higher lifetime value and retention. These efforts not only engage customers but also position brands as a source of inspiration and utility.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

CSM Magazine

FEBRUARY 19, 2025

Challenge 3: User Engagement and Motivation Mental health apps often see high initial downloads and interest, particularly when users are seeking immediate stress relief or coping strategies. However, if the app doesn’t adjust to changing mental health requirements or provide continual incentives, user engagement might decline.

Healthcare 52

Healthcare Exercises Gamification Policies 52

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. Are you making it engaging or just dumping numbers on them? The big takeaway: Gamification works because it makes the boring stuff fun. Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Clicktools

JANUARY 6, 2017

Practice these tips and you’ll be ahead of the game, right out of the gate. It’s time to implement even broader CX projects that improve how you collect and analyze customer and employee feedback, how you deliver service excellence, and deepen engagement across channels. Here are five topics likely to headline 2017.

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Gamification. The bigger, more dynamic picture: VEAs with visual engagement.

Self Service 104

Self Service Contact Center Gamification Video 104

Playvox

FEBRUARY 13, 2024

First, if your agents feel their efforts aren’t accurately measured or noticed by leaders, it reduces engagement, negatively impacts job satisfaction, and weakens motivation to perform at the highest levels. It keeps them engaged, challenged, and continually improving.

Contact Center 88

Contact Center Gamification Measurement Training 88