NICE inContact

AUGUST 23, 2019

Ironically, while both generations can be difficult to engage, they are always connected. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

Contact Center 137

Contact Center Gamification Management Social Media 137

NICE inContact

AUGUST 23, 2019

Ironically, while both generations can be difficult to engage, they are always connected. One of the most important ways to engage and satisfy agents of both generations is to implement cutting-edge, intuitive contact center technology that offers an appealing UI, automates workflows, and unifies all agent activities into one place.

Contact Center 136

Contact Center Gamification Management Social Media 136

Lithium

MAY 7, 2024

To help you start, our in-house experts curated a list of seven key trends that define social media engagement in 2024. Webinars & Events Some event areas are limited to Khoros customers only. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage !

Self Service 52

Self Service Social Media Gamification Customer Care 52

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Personalized Agent Training The adoption of digital gamification is a major component of this change. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 91

Customer Experience Contact Center Gamification Chatbots 91

Confirmit

FEBRUARY 9, 2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Engagement 40

Engagement Gamification Social Media Technology 40

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement. How to Increase Engagement Within Your Online Community. Unlocking Community Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement. How to Increase Engagement Within Your Online Community. Unlocking Community Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience?

Technology 120

Technology Customer Service Gamification Wireless 120

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Product usage is a great indicator of customer engagement.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Gainsight

FEBRUARY 22, 2024

From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers. By combining these efforts, organizations can provide a seamless learning experience for customers while fostering community engagement.

Management 52

Management Gamification ROI Trends 52

Lithium

JANUARY 8, 2021

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories? Note : This feature is only available on the mobile app.

Social Media 109

Social Media Video Guidelines Feedback 109

Confirmit

APRIL 18, 2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 45

Gamification Social Media Engagement Technology 45

Lithium

NOVEMBER 5, 2019

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. through support conversations). Provide more in-product personalization . Words of Affirmation. Actions You Can Take Today : .

Customer Success 88

Customer Success How To Gamification Social Media 88

ECXO

JANUARY 30, 2024

” Therefore, businesses should strive to create emotionally engaging experiences for their customers. This can lead to a more engaging and memorable customer experience, fostering loyalty, and encouraging repeat purchases. For a brand, this underscores the importance of creating positive, emotionally engaging experiences.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Prioritize agent wellbeing and mental health.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 40

Gamification Social Media Engagement Technology 40

Lithium

JANUARY 12, 2021

Powerful CX insights for better customer engagement. Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Webinars & Events. Engaging Atlas Discussions.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Playvox

JULY 28, 2022

Try matching a new Baby Boomer agent with a younger colleague with more contact center experience to help them both grow and feel engaged. Keeping agents of any generation motivated starts by keeping them engaged. All these engagement drivers depend on you to develop and nurture them in your contact center.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

SmartKarrot

OCTOBER 3, 2023

In this post, we explore how to boost user engagement with a proven playbook. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. Empowering users with knowledge enhances their engagement and loyalty.

Engagement 11

Engagement Gamification Net Promoter Score Social Media 11

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. They don’t engage. You’re not engaged. Let me go back to my six-stage onboarding framework.

Gamification 98

Gamification Customers Sales B2B 98

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Videos are also available and have knowledge checks throughout to ensure the viewer stays engaged.

Management 78

Management Contact Center Gamification Retail 78

Kitewheel

JULY 27, 2020

A loyalty program is a business practice that encourages people to continue to shop with a brand by rewarding customers that frequently engage with that brand. The benefits of loyalty programs tend to fall into two categories, increasing customer engagement and maximizing customer value. Tiered Programs for Increased Gamification.

Loyalty Programs 52

Loyalty Programs Loyalty Rewards Programs Gamification 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Customer service starts with people, and the recent changes in the world of work present a great opportunity for contact centres to engage with their frontline staff.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

NobelBiz

JUNE 5, 2023

Delivering Personalized Experiences in call centers In an era where personalization is key to customer engagement, call centers face the challenge of tailoring their communication to meet individual customer preferences and needs. Watch the free on-demand webinar here.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Keep up with the latest trends. Examples: YouTube, TikTok.

Social Media 98

Social Media Brands Video Entertainment 98

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

Call Center 52

Call Center Management Contact Center Gamification 52

inSided

OCTOBER 2, 2019

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) Well, it all comes down to customer success, engagement and the user experience. at the forefront of your overall business goals. Let us help you.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67