Vonage

OCTOBER 22, 2015

High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’. It entails three things: being proactive, preventive and engaging. So, which technologies can improve customer engagement and experience?

Technology 120

Technology Customer Service Gamification Wireless 120

ChurnZero

MARCH 7, 2025

Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter. This often evolves into free closed platform communities, where services such as Facebook, Slack, or Teams facilitate customer engagement, although they don’t provide data ownership.

How To 52

How To Roadmap Self Service Gamification 52

Playvox

SEPTEMBER 30, 2021

At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.

Gamification 52

Gamification Call Center Contact Center Employee Engagement 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Personalized Agent Training The adoption of digital gamification is a major component of this change. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

Confirmit

FEBRUARY 9, 2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Engagement 40

Engagement Gamification Social Media Technology 40

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement. How to Increase Engagement Within Your Online Community. Unlocking Community Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Community, Everywhere Webinar. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement. How to Increase Engagement Within Your Online Community. Unlocking Community Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

ChurnZero

NOVEMBER 17, 2023

Without the right engagement practices in place, communities risk stagnating or being abandoned. Use existing newsletters and communications to feature standout community content, offering your marketing and customer success teams additional resources to engage users and add value to routine outreach. Extend personal invitations.

Engagement 52

Engagement Strategy Gamification How To 52

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. Hold a webinar. Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. through support conversations). Provide more in-product personalization . Words of Affirmation. Actions You Can Take Today : .

Customer Success 91

Customer Success How To Gamification Social Media 91

ECXO

JANUARY 30, 2024

” Therefore, businesses should strive to create emotionally engaging experiences for their customers. This can lead to a more engaging and memorable customer experience, fostering loyalty, and encouraging repeat purchases. For a brand, this underscores the importance of creating positive, emotionally engaging experiences.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Lithium

JANUARY 8, 2021

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. 34 Instagram story ideas for businesses in 2024 Curious about boosting your presence and achieving greater engagement on your Instagram stories? Note : This feature is only available on the mobile app.

Social Media 109

Social Media Video Guidelines Sales 109

Lithium

MAY 7, 2024

To help you start, our in-house experts curated a list of seven key trends that define social media engagement in 2024. Webinars & Events Some event areas are limited to Khoros customers only. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage !

Self Service 52

Self Service Social Media Gamification Customer Care 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . Then, as you scale, include some other ways of interacting – so maybe it’s a video or webinar tool or community. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

ChurnZero

JULY 22, 2022

In our webinar, Driving customers to value during onboarding at scale , Donna shares how to stop recreating the wheel every time you onboard a new customer as well as why, how, and when to lead customers to first value. They don’t engage. You’re not engaged. Let me go back to my six-stage onboarding framework.

Gamification 98

Gamification Customers Sales B2B 98

NobelBiz

AUGUST 28, 2023

The idea to put together this article was inspired by one of our webinars, where Christian Montes and Mike McGuire shared some amazing insights about what makes a contact center tick and how to increase its overall metrics and performance. Watch the entire on-demand Webinar episode here. Prioritize agent wellbeing and mental health.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

Confirmit

APRIL 18, 2019

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 45

Gamification Social Media Engagement Technology 45

Playvox

NOVEMBER 16, 2021

In this webinar , we share more about how Playvox’s contact center quality management software benefitted the Sweaty Betty team during the earliest days of the pandemic. More companies are using gamification to train their employees. Videos are also available and have knowledge checks throughout to ensure the viewer stays engaged.

Management 78

Management Contact Center Gamification Retail 78

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

inSided

OCTOBER 2, 2019

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) Well, it all comes down to customer success, engagement and the user experience. at the forefront of your overall business goals. Let us help you.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Uncover the current state of in-person qualitative research and what’s next for the industry in our webinar, The Future of Qualitative Research: Insights from a Global Qual Leader. Watch the webinar Are you ready to take your qualitative research to the next level? Gamification absolutely has a future role to play.

Gamification 52

Gamification Study Healthcare Groups 52

BirdEye

DECEMBER 8, 2022

On LinkedIn, you can host webinars and live streams with industry experts to show your followers your company is a thought leader in their industry. Social networking sites also encourage people to engage and communicate with the brands and businesses they know and love. Keep up with the latest trends. Examples: YouTube, TikTok.

Social Media 98

Social Media Brands Video Entertainment 98

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

One of the biggest challenges in research today continues to be engaging the youth market - whether that’s generation Z or their slightly older millennial counterparts. The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event.

Gamification 40

Gamification Social Media Engagement Technology 40

Lithium

NOVEMBER 5, 2019

Did you participate in an engaging discussion recently that you want to share? Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40

Lithium

JANUARY 12, 2021

Powerful CX insights for better customer engagement. Our vision is to help brands create customers for life by delivering human connection across the customer experience — that starts with listening to your customers and providing them with meaningful engagement. Webinars & Events. Engaging Atlas Discussions.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

Playvox

JULY 28, 2022

Try matching a new Baby Boomer agent with a younger colleague with more contact center experience to help them both grow and feel engaged. Keeping agents of any generation motivated starts by keeping them engaged. All these engagement drivers depend on you to develop and nurture them in your contact center.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Lithium

JUNE 7, 2022

Winners will be announced on Atlas and Khoros social channels, and will receive an award at Khoros Engage in September. TikTok Analytics: The Next Engagement Frontier In Digital Engagement Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. Read the full release article.

Self Service 10

Self Service Social Media Roadmap Gamification 10

Gainsight

FEBRUARY 22, 2024

From onboarding to adoption, ideation, and support, communities now offer a comprehensive destination for customers to connect, learn, and engage with peers. By combining these efforts, organizations can provide a seamless learning experience for customers while fostering community engagement.

Management 52

Management Gamification ROI Trends 52