Currency Alliance

JUNE 11, 2019

Banks have been in and out of rewards programs for decades – but their focus ebbs and flows depending on the economic cycle as well as the regulatory framework. Compounded in Europe by the slashing of interchange fees, banks have been left with reduced margins from which to carve out rewards value[v]. More money, fewer monies.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

ProProfs Chat

MAY 28, 2020

Strategy 3: Leverage Social Media for Constant Engagement . Constantly engaging with your customers on social media channels is the key to coming across as a brand they can resonate with and stay loyal to. During the unfortunate time of the COVID-19 pandemic, the brand has looked to spread smiles through constant engagement.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

SurveySparrow

JUNE 19, 2023

This isn’t limited to a single interaction but encompasses all touchpoints a customer has with the business, from initial discovery and exploration, through the purchase process and including any subsequent support or service encounters. It’s about making a customer feel valued and listened to at every single touchpoint.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

Currency Alliance

DECEMBER 13, 2018

As a result, major loyalty trends for 2019 will see a wave of innovation as established brands trial new ways to retain share of mind. Reward programs still have an important part to play in this effort; but they are only part of the picture. This should happen across touchpoints: social engagement, reviews, referrals, etc.

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

SmartKarrot

NOVEMBER 2, 2020

Hung Nguyen leads content marketing efforts for Smallpdf , an innovative document management platform, based in Switzerland. You can even reward them by creating a loyalty rewards program. In order to retain customers and keep them engaged with you during the coronavirus outbreak, there is a myriad of things you can do.

Customer Retention 21

Customer Retention Strategy e-support Social Media 21

Currency Alliance

FEBRUARY 26, 2019

Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). Emotional loyalty: add incentives along many touchpoints in customer journeys. How can we call that success? A little more context.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. Constraining collaboration only constrains your ability to engage and capture insightful data. …as some of the major causes. Some stars are sticks.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. More enlightened marketers, on the other hand, see points as a way to keep score of customer actions at many different touchpoints along complex customer journeys.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

SurveySparrow

MARCH 20, 2021

From a public acknowledgement to a pay increase or a one-time cash prize, there are a variety of choices that you can use to reward and recognize your employees. There is no one-size-fits-all when it comes to employee rewards. The secret sauce to making a successful reward program is to ask your employees individually what they want.

Strategy 52

Strategy Employee Engagement Leadership Rewards Programs 52

Currency Alliance

FEBRUARY 10, 2020

Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app. But South Africa’s first-place ranked program isn’t a grocer at all, but a pharmacy.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52