Lithium

JUNE 27, 2023

What you can expect from this event: Get actionable techniques to drive community growth, member engagement and business impact Learn new ways and best practices to innovate with your community Discover Aurora, the next generation of community experience Check out these resources to get ahead!

Innovation 52

Innovation Roadmap Resources Connections 52

Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. A roadmap to revenue growth.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

InMoment XI

MAY 3, 2024

Foot Locker stands out as a beacon of innovation and customer-centricity. Social Media Monitoring: Tracking customer sentiment and engagement on social platforms. Companies that prioritise understanding and meeting customer needs stand poised to thrive in a constantly changing marketplace.

Retail 260

Retail Return on Investment ROI Analysis 260

InMoment XI

JANUARY 25, 2024

On the horizontal axis, the completeness of vision is assessed, considering a vendor’s sales strategy, vertical/industry strategy, innovation, and market understanding. Niche Players: Niche Players focus successfully on a small segment, or are unfocused and do not out-innovate or outperform others.*

Strategy 260

Strategy Roadmap Innovation Technology 260

InMoment XI

JUNE 5, 2024

This placement highlights our fierce commitment to innovation, customer satisfaction, and delivering future-proof technological solutions—no matter your business needs. Innovation – Following the Lexalytics acquisition, InMoment led text analytics innovation, which is recognized with industry awards.

Analytics 260

Analytics Effort Score Social Media Innovation 260

Gainsight

MAY 24, 2022

Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. One of the reasons critics are harsh on Coke’s cap innovation is they feel it’s “too little, too late.” In short, data validates what your customers want. .

Innovation 105

Innovation Roadmap Analytics Meeting 105

InMoment XI

SEPTEMBER 3, 2024

Conversational Analytics Examples and Use Cases Conversational analytics is revolutionizing the way businesses understand and engage with customers. Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development.

Analytics 260

Analytics Data Social Media Average Handle Time 260

ECXO

AUGUST 6, 2024

The ability to engage in future thinking is crucial for delivering a superior customer experience. It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Fear of the Unknown: Human beings have a natural aversion to uncertainty.

Customer Experience 170

Customer Experience Culture Policies Innovation 170

Experience Investigators by 360Connext

JULY 17, 2024

They wanted to know why they needed a customer journey map when they already had: Process maps Product roadmaps Customer feedback dashboards A corporate vision to “provide a world-class experience for customers” And, perhaps most importantly, they just “got” their customers. You’ve probably already identified the issue here, right?

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Self Service Video Culture 109

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

One Millimeter Mindset

JULY 3, 2018

It is time for a mid year workforce innovation break! This midyear workforce innovation blog post review links to the top 5 blog posts that readers find relevant and valuable. As a Professional of Worth, target continuous collaborative workforce innovation. Innovative Collaboration Cultures evolve Customer Experience [link].

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

InMoment XI

NOVEMBER 30, 2023

Engage with Your Audience: Build strong relationships with your audience through active engagement. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Engagement Your employees are integral to your brand’s reputation.

Brands 378

Brands Management Multi-Channel Social Media 378

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome. It means usability testing. It means brand awareness.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. It means everything from innovation and foundational research to evaluative research. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

West Monroe

SEPTEMBER 23, 2024

Notably, changing consumer sentiment and culture, growing technology and product innovation, and evolving dynamics of supply chains are driving trends for the industry to prioritize sustainability initiatives. Motivations to prioritize sustainability and decarbonization have shifted, specifically in manufacturing.

Transportation 52

Transportation Roadmap Policies Guidelines 52

SurveySensum

JANUARY 12, 2024

And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms. Personalize Engagement: Companies that demonstrate effective personalized engagement recognize that every encounter with a consumer is a chance to fortify the bond.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? General Motor’s Global Head of Customer Engagement Rebecca L. Harris, PH. Concluding thoughts.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

ThriveableBiz

JANUARY 26, 2021

00:05:54] Innovation is About Creating Change. The links between change and innovation and the link between creativity became so apparent to me and what I realized was that all along I was in the innovation field because I was helping organizations change things. 00:11:00] Risk and Innovation. It's like research.

Innovation 52

Innovation Sports System Management 52

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. A cross-functional discussion should take place before creating a community to determine the company’s strategy and roadmap.

Customer Centricity 54

Customer Centricity Innovation Customers Groups 54

CSM Magazine

SEPTEMBER 24, 2024

Clients expect exceptional service from their law firm – here’s a roadmap to delivering just that. As you craft a people-centric work environment, watch your team bloom into engaged, customer-centric champions who defy the ordinary. Legal expertise is just the starting point.

Customer Care 52

Customer Care How To Roadmap Feedback 52

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. Calabrio , the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore.

Engagement 52

Engagement Management Roadmap Leadership 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Opportunities for innovation Rocket services over 2.6 This shift promises more engaging work, increased job satisfaction, and opportunities for skill development.

Analytics 86

Analytics Self Service First Call Resolution Banking 86

DCX

SEPTEMBER 15, 2024

If you’re serious about getting everyone on the same page, this is your roadmap! Speed and efficiency: The quick 15-minute scan showcases how streamlining processes can significantly improve customer satisfaction and engagement. UnF*cking CX is Zack Hamilton’s new no-nonsense take on the customer experience world.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Check out the latest trends and updates including mentions of robots and Artificial intelligence.

Self Service 52

Self Service Social Media Roadmap Insurance 52

Storyminers

AUGUST 28, 2017

From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Digital engagement ideas and tools allow Clorox to connect with customers in fresh and personalized ways. Better means personalized, engaged, and clinically accurate. Makes sense. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

Gainsight

AUGUST 4, 2022

All innovation requires some amount of risk. The customer experience includes the product experience, plus any engagements they have with your company, including conversations with team members, advocates, detractors, owned or earned media, and more. Build a data-driven roadmap based on customers’ behavior.

Customer Experience 64

Customer Experience Roadmap Self Service Social Media 64

AskNicely

JANUARY 29, 2018

Combine the massive impact on profitability and the lack of modern technology, and you have a perfect opportunity for a new, relevant and innovative company to completely transform legacy technology to make the world a better place. Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? General Motor’s Global Head of Customer Engagement Rebecca L. Harris, PH. Concluding thoughts.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? General Motor’s Global Head of Customer Engagement Rebecca L. Harris, PH. Concluding thoughts.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

ECXO

APRIL 26, 2023

Increased innovation – CX leaders constantly seek new ways to create value for customers. By working together, the CCO and CDO can innovate to develop new products and services that meet the current needs of customers – and anticipate the future. The centre has won several awards for its innovative designs.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Optimove

JULY 29, 2024

See the full presentation below: Key Takeaways: Embrace Real-Time Engagement: Evolving to streaming campaign orchestration allows for dynamic, real-time customer interactions. This ongoing optimization ensures your marketing efforts stay aligned with evolving customer needs and market dynamics, fostering sustained innovation and growth.

Marketing 52

Marketing Customer Experience Sports CRM 52

Inbenta

DECEMBER 21, 2023

Bise brings over 20 years of experience in technology leadership, with deep expertise in combating fraud through innovative solutions and designing a sophisticated OCR platform. His forward thinking and creativity have allowed him to build multiple AI platforms that serve some of the largest corporations in the world.

Roadmap 52

Roadmap Banking Leadership Technology 52

Experience Investigators by 360Connext

AUGUST 22, 2023

An executive invested in the customer experience will inspire innovation and motivate their team. Start Designing Great Customer Experiences Today Investing in your customer experience creates an ongoing cycle of innovation that helps your business stay ahead of the competition. It’s natural to feel uncomfortable as you’re starting.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143