Optimove

SEPTEMBER 5, 2023

January 14, 2023, saw the big boost is the number of Super Bowl Sunday bettors at 113% above average  Why It Matters  The Optimove 2023-2024 Report on NFL Wagering provides invaluable insights for sports betting sites to elevate engagement, foster loyalty, and promote responsible gambling practices. 61% engage in live bets. 

Sports 52

Sports Survey Engagement Strategy 52

AWS Machine Learning

JULY 11, 2024

A key feature is the agent’s ability to dynamically interact with users. This interaction allows for a more tailored and precise IaC configuration. Interaction and user confirmation : The agent displays the generated questions to the user and records their responses. This detailed response is then sent back to the agent.

Interaction 131

Interaction Knowledge Base Groups Guidelines 131

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Totango

MAY 2, 2022

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more. Operationalizing Your Teams is Essential.

Sports 109

Sports Customer Success Customer Journeys Analysis 109

Playvox

DECEMBER 15, 2021

Workforce management has a lot in common with team sports. As with team sports, workforce management thrives when team members are engaged and encouraged to perform. As with team sports, workforce management thrives when team members are engaged and encouraged to perform. That’s where Playvox comes in.

Sports 52

Sports Management Leadership Employee Engagement 52

Totango

MAY 7, 2024

However, if SDRs, AEs, CSMs, and everyone else who interacts with customers all are responsible for post-sales revenue, then they all need to track NPS throughout the buyer journey. This makes sure AEs are alerted if there’s a need to re-engage with an account or an opportunity for an expansion.

Sports 100

Sports Sales Strategy Net Promoter Score 100

NetBase

AUGUST 14, 2020

As sports leagues are restarting, there’s a whole new world to sort out not only logistically, but on the business side. Sporting events will not have any fans there to cheer their favorite teams on, at least not any time soon. We’ll explore how this looks for each sport, including: Online viewership stats for each league.

Sports 64

Sports Advertising Trends Social Media 64

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. It’s a well-known fact that crafting a standout customer experience in retail is central to building customer loyalty and fine-tuning interactions for that magnetic draw.

Retail 78

Retail Engagement Strategy Customer Experience 78

InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. Even though they often engage with you, your competitors can still sway them. Convenience-loyal customers appreciate smooth and simple interactions.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

Maru Group

MARCH 16, 2021

But a focus on television broadcasting obscures the fact that the way people interact with sports is changing, with people embracing video highlights and moving away from watching entire games. Maru recently partnered with Variety magazine to produce an in-depth look into how people relate to sports.

Sports 52

Sports Innovation Social Media Culture 52

Optimove

AUGUST 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For iGaming and sports betting operators, this post defines AI-orchestrated gamification and illustrates how it can transform player engagement strategies by delivering more dynamic and personalized experiences, directly impacting customer lifetime value and key business metrics.

Gamification 52

Gamification Multi-Channel Sports Measurement 52

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. Attitude adjustment. Find common ground.

Sports 69

Sports Sales Social Media Consulting 69

ProProfs Chat

NOVEMBER 19, 2021

To create an engaging poll and mix up the flow of your presentation, funny poll questions are a great way to go. Sports Poll Questions. Polls on sports are a great way to capture people’s preferences about their favorite activities, likes, and interests related to sports. What is your favorite sport to watch?

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

Optimove

NOVEMBER 19, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Key Takeaway s : Gamification emerged as an engaging alternative to bonuses, emphasizing game mechanisms like leaderboards, challenges, and fun. This best-of-breed approach doesn’t just enhance engagement—it transforms it.

Gamification 52

Gamification Return on Investment Sports ROI 52

Maru Group

MAY 14, 2020

As nearly every major global sporting event has been canceled or suspended because of the coronavirus, sports fans are having to adapt and find new ways to channel their energy. One thing is clear, when live sports resume, it will bring with it an increasingly tech savvy fan base, eager for inclusion.

Sports 52

Sports Entertainment Video Multi-Channel 52

CSM Magazine

OCTOBER 24, 2024

The Role of Sound in Slot Games: An Overview Sound in slot games serves multiple purposes, each contributing to the overall enhanced player experience: Creating atmosphere and theme; Providing feedback on game events; Enhancing the excitement of wins; Maintaining player engagement during gameplay; Reinforcing brand identity.

Sports 52

Sports Transportation Video Entertainment 52

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. It enables continuous improvement.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

AWS Machine Learning

MARCH 14, 2024

We formulated a Retrieval-Augmented-Generation (RAG) solution that would allow the PGA TOUR to create a prototype for a future fan engagement platform that could make its data accessible to fans in an interactive fashion in a conversational format. As the sports generative AI landscape evolves, it enables the creation of new content.

Omni-Channel 126

Omni-Channel Sports Fashion Video 126

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. They need these interactions to be quick and hassle-free. To foster true positive engagement, all customer interactions must be straightforward and effortless.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. They need these interactions to be quick and hassle-free. To foster true positive engagement, all customer interactions must be straightforward and effortless.

Innovation 109

Innovation How To Sports Video 109

Avaya

MAY 8, 2019

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. Consumers expect to engage wherever, whenever, and however they prefer,” said Michael Dean, CTO. “We

Innovation 74

Innovation Customer Engagement Engagement Contact Center 74

QuestionPro Audience

MARCH 30, 2018

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. Brands know they have an opportunity to reach a large audience, and spend the month engaging consumers via social media and advertising.

Brands 191

Brands Sports Advertising Social Media 191

CSM Magazine

OCTOBER 29, 2024

From secure transactions to immersive gameplay experiences, these advancements have reshaped how players interact with online casinos, sportsbooks, and other gambling platforms. Players simply interact with the bot through chat commands. First, AI-powered algorithms can personalize players’ gaming experience.

Innovation 52

Innovation Sports Entertainment User Experience 52

ProProfs Chat

NOVEMBER 20, 2020

Did you know that engaged employees are 44% more productive as compared to just satisfied workers! Engaged employees are your best assets to grow your business. But, how to measure employee engagement to ensure maximum productivity? But, how to measure employee engagement to ensure maximum productivity?

Employee Engagement 105

Employee Engagement Survey Engagement Effort Score 105

Optimove

SEPTEMBER 11, 2024

Their journey offers valuable insights for businesses on building and evolving a martech stack that drives customer engagement and business growth. Stan explained that martech is not merely a collection of integrated technologies; it is an architectural framework that processes complex data to enhance customer interactions.

Sports 52

Sports CRM Government Conference 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. For more insights, contact us to Request a Demo.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

JULY 23, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Personalization is critical in the iGaming industry as it empowers operators to boost retention, drive loyalty, and maximize revenue. Opti-X allows brands to create personalized, impactful customer journeys, ensuring lasting relationships and increased engagement.

Self Service 52

Self Service Sports Return on Investment Loyalty 52

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Opti-X takes personalization further with self-learning AI models.

Sports 52

Sports Customer Journeys Touchpoint Engagement 52

ShepHyken

JULY 8, 2024

She said a few other words that insulted her coworkers, but I stopped her and said as nicely as I could, “I’m sorry you’re frustrated with the team in the kitchen, but you really shouldn’t complain about them to us.” Customer service is a team sport. There are others who support you and those whom you support.

Sports 147

Sports Customer Service Training Customer Service Training 147

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. This translates into longer-lasting relationships and increased lifetime value.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

FEBRUARY 1, 2024

” and “How can strategies be tweaked for the long tail of customers to engage them like VIPs?​” Inbar will also focus on those “likely to” engage and how to streamline and enhance customer journeys on a large scale to ensure optimal experiences.

CRM 69

CRM Sports Consulting Data 69

Optimove

OCTOBER 1, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Personalized content drives higher engagement and retention. Boost Retention : Keep customers engaged with personalized, relevant content that strengthens loyalty. Hands-Free Automation : Set up once, and Opti-X handles the rest, maximizing efficiency and performance.

Sports 52

Sports Loyalty Tips Engagement 52

Optimove

JULY 29, 2024

This is an overview of how Sisal, an Italian company specializing in lottery, casino, and sports betting, managed its evolution. See the full presentation below: Key Takeaways: Embrace Real-Time Engagement: Evolving to streaming campaign orchestration allows for dynamic, real-time customer interactions.

Marketing 52

Marketing Customer Experience Sports CRM 52

CSM Magazine

SEPTEMBER 12, 2024

Holding regular meetings and one-on-one sessions can help employees to feel more engaged and voice their opinions. These types of events allow team members to interact in a non-work setting. During big sporting events, you can even make things interesting with sports betting.

Sports 52

Sports Culture Exercises Feedback 52

AWS Machine Learning

NOVEMBER 22, 2024

In this example, we use Anthropic’s Claude 3 Sonnet on Amazon Bedrock: # Define the model ID model_id = "anthropic.claude-3-sonnet-20240229-v1:0" Assign a prompt, which is your message that will be used to interact with the FM at invocation: # Prepare the input prompt. prompt = "Hello, how are you?" read()) generated_text = "".join([output["text"]

Sports 67

Sports Comparison Chatbots Interaction 67