ECXO

NOVEMBER 19, 2024

Retention & Advocacy : Post-purchase support, loyalty programs, and regular check-ins to turn satisfied customers into brand advocates (similar to how the Rebel Alliance keeps their allies close). Engage with these communities by sharing updates, hosting Q&A sessions, or running exclusive webinars.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

AskNicely

AUGUST 22, 2018

How many customer loyalty programs do you belong to? customer loyalty programs and yet is only active in 3.9. And research from Capgemini points out that almost 90% of social media comments on loyalty programs are negative. You need a better way to create a loyalty program that your customers care about.

Loyalty Programs 150

Loyalty Programs Loyalty Feedback Net Promoter Score 150

Experience Investigators by 360Connext

MARCH 12, 2024

Ever found yourself excited about a loyalty program only to be let down by the redemption process? You’re not alone, and this episode is dedicated to unraveling the complexities of these programs that can enhance or hinder the customer experience. Don’t miss the next episode!

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

InMoment XI

MAY 10, 2022

Work toward a culture of centered on employee engagement and provide your staff with regular training, feedback, and incentives to encourage consistently excellent performance. Simply put, investing in employee engagement saves you money. Step #5: Loyalty Programs. Step #2: Store Experience.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

ShepHyken

FEBRUARY 5, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the latest trends in loyalty programs? How has the traditional concept of loyalty program evolved? How do loyalty programs impact a customer’s purchasing decision?

Loyalty Programs 92

Loyalty Programs Loyalty Fashion Financial 92

InMoment XI

NOVEMBER 18, 2024

Types of Customer Behavior Data To fully understand customer behavior, you will need to gather different types of data that provide a comprehensive view of behavior, preferences, and engagement. It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

DECEMBER 10, 2024

It enables you to pinpoint specific user profiles for re-engagement. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. Invest in Customer Loyalty Strong customer loyalty is key to reducing churn. businesses losing $136 billion annually due to avoidable churn.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Experience Investigators by 360Connext

NOVEMBER 13, 2014

” Meanwhile, more than 80% of the survey respondents said retailer loyalty programs influence where they shop. Starbucks ranked well above others in terms of being a “great loyalty program.” By listening and creating a loyalty program based on their customers, they have gained massive loyalty.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Kayako

MAY 30, 2017

Instead of implementing a “loyalty” program that has nothing to do with loyalty (and everything to do with discounts), Van Belleghem says think instead about how you would treat your best friend if he or she became a client. In his talk, Customer loyalty programmes…why bother! Meaningful micro-engagements.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. Analyze traffic sources to understand which platforms bring the most engaged visitors. Ecommerce success isn’t static. A heatmap will show you.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

ECXO

DECEMBER 25, 2024

Why It Works: Customers are more likely to trust and engage with brands that offer consistent experiences wherever they interact. Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases. Why It Works: Post-purchase engagement builds trust and encourages repeat business.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

GetFeedback

FEBRUARY 6, 2019

Are you struggling with the knowledge that there are many customers who have stopped engaging with your brand? And they keep wondering what went so wrong that their once engaged customer completely stopped responding to their campaigns, emails and so on. Combining all of this with a reward, you can secure an answer and re-engagement.

Survey 186

Survey Engagement How To Tips 186

C3Centricity

MAY 12, 2024

Spotify exemplifies personalization by using sophisticated algorithms to tailor playlists to individual tastes, improving user engagement and increasing subscription retention rates. Offer a Loyalty Program Loyalty programs reward and encourage repeat business, creating a tangible incentive for ongoing patronage.

Loyalty 260

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 260

Experience Investigators by 360Connext

DECEMBER 15, 2014

This often means creating special loyalty programs , elite experiences, and special perks to maintain the top 1% of customers. Airlines have recently taken to creating secret, invitation-only loyalty programs for their most valued customers. How do you gauge customer value? But how do they define “most valued?

Loyalty Programs 268

Loyalty Programs Airlines Social Media Loyalty 268

ShepHyken

FEBRUARY 16, 2025

What Customers Really Want From a Loyalty Program by Eileen Stephens (CMSWire) Customer loyalty programs have become a multi-million-dollar industry and a critical driver of revenue for brands. Forecasts point to significant growth in spend expected through loyalty programs in 2025.

Loyalty Programs 79

Loyalty Programs Customer Service Customer Journeys Loyalty 79

InMoment XI

NOVEMBER 21, 2024

Since CES is a strong indicator of loyalty, it’s important to focus on delivering smooth experiences. Response Rate This metric highlights engagement levels with your surveys. For example, if you send out a monthly customer feedback questionnaire and only 10% of customers respond, it suggests low engagement. Take Action.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

ClientSuccess

JULY 6, 2022

As CSMs, finding new and creative ways to engage with customers is not always easy. And as customer success leaders, it’s even harder to develop programs and processes to give your team the freedom and flexibility to engage with customers in this way. . What is a customer loyalty program?

Loyalty Programs 79

Loyalty Programs Loyalty eBook Conference 79

rethinkCX

FEBRUARY 17, 2025

However, retaining subscribers and ensuring long-term engagement require a customer experience (CX)-driven approach. With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn. Key CX Strategies to Keep Subscribers Engaged 1.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

Retently

MARCH 11, 2025

Review moderation engaging with customers publicly and privately to improve brand perception. Step 2: Researching Loyalty Programs to Increase Retention Loyal customers spend more and stay longer but keeping them engaged takes more than just good products. The solution?

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Regular communication helps build trust and keeps customers engaged with your services. By offering benefits like cashback offers, you can drive both customer satisfaction and loyalty.

Banking 195

Banking Customer Experience Effort Score Financial 195

Experience Investigators by 360Connext

NOVEMBER 12, 2014

A gentleman who travels extensively and is a top-tier member of a hotel loyalty program was telling me he just wished they’d ask him a few questions. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty. A great experience, but for whom?

Brands 259

Brands Hotels Consulting Loyalty Programs 259

Experience Investigators by 360Connext

NOVEMBER 7, 2023

This involves understanding the emotions your customers have when engaging with your company, whether in-person or online. By understanding how human brains work, brand leaders can better engage customers in ways that address their subconscious needs and deliver experiences that promote positive emotions.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

Consumers 76

Consumers Marketing Loyalty Programs Customer Retention 76

CSM Magazine

APRIL 3, 2025

Transforming Customer Engagement with NFTs and Loyalty Programs Web3 platforms are leveraging non-fungible tokens (NFTs) and blockchain-based loyalty programs to reimagine customer engagement strategies: Dynamic Rewards : Traditional loyalty programs are static, often requiring customers to accrue points that may have limited value.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. A great rewards program is intuitive, easy to join, and worth the effort. It’s just the cherry on top.

Retail 52

Retail Engagement Customer Experience Tips 52

ShepHyken

FEBRUARY 3, 2025

How can you expect employees to be excited and fulfilled about working and engaging properly with customers if they are detached, which is how this problem is described? A set it and forget it approach wont engage todays consumers. Here are seven signs your loyalty program may need a redesign.

Customer Service 73

Customer Service Loyalty Programs Government Metrics 73

Win the Customer

SEPTEMBER 21, 2020

In this article, we’ll be looking at ways in which you can increase sales and customer engagement for your Shopify store. Start a Customer Loyalty Program. Moreover, loyalty programs can make consumers feel appreciated and build an emotional connection with the brand. Improve Your Customer Support. Summing Up.

Sales 111

Sales Customer Engagement e-support Engagement 111

Lumoa

FEBRUARY 2, 2023

5 Strategies to Improve Customer Experience in Your Store Understand Your Customers Create a Consistent Customer Journey Modernize Your Technology Measure Customer Satisfaction Implement a Loyalty Program The Future of Customer Experience in Retail Wrapping It Up What is Customer Experience and Why Is it Important?

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

ShepHyken

JANUARY 26, 2025

Personalization and making the customer feel good whenever the engage with you (online, in person, on the phone, etc.) According to Forresters Consumer Benchmark Survey, 2024, 54% of US online adults agree that loyalty programs influence what they buy, and 64% agree that programs influence where they make purchases.

Net Promoter Score 66

Net Promoter Score Loyalty Programs Customer Service Effort Score 66

ECXO

JANUARY 21, 2025

Claras disappointment with Apex stemmed from feeling undervalued despite years of loyalty. Action: Show appreciation through loyalty programs, personalized communication, and meaningful gestures like thank-you emails or special offers. Engage with customers on social media and foster community-building initiatives.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

ShepHyken

FEBRUARY 3, 2025

How does a business enhance customer loyalty without relying on points or discount programs? Top Takeaways People remember how they feel when engaging with a brand, which means creating unique and memorable experiences can truly set a business apart from the competition. Customers are willing to pay more for excellent service.

Loyalty Programs 79

Loyalty Programs Loyalty Connections Brands 79

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Currency Alliance

AUGUST 15, 2024

The real purpose of marketing personalization is to maximize marketing engagement and, consequently, customer lifetime value (CLV). Personalization of engagement with customers is the Holy Grail for marketers because of the impact on the customer’s experience with your brand, and the all-important ability to increase CLV.

Loyalty Programs 52

Loyalty Programs Loyalty Marketing Ecommerce 52

GetFeedback

MAY 5, 2019

An important part of delightful customer service is the support proactivity and talent to engage customers in no time. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets. Use live chat for customer service as an after-sales support system .

Sales 277

Sales Loyalty Programs Social Media Policies 277

Brandwatch CX

MARCH 27, 2025

If you have the conviction to engage in itand stick with it, your business can see long term benefits. Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty. Relationship marketing is a long-term strategy, and that might put some brands off.

Customer relationships 93

Customer relationships Marketing How To Social Media 93

GetFeedback

JANUARY 28, 2020

It’s no doubt that you are using social media to engage with your customers. Customer retention is the process of engaging existing customers to continue doing business with you and stop switching to your competitor. Social media releases new features and technologies that allow marketers to engage and retain customers easily.

Social Media 322

Social Media Customer Retention Strategy Video 322