Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

CX Accelerator

JUNE 8, 2020

Engage team members, showing them the critical role they play in helping to improve the customer experience. When frontline employees navigate difficult customer issues, their engagement will increase when they see leadership addressing some of the problems they share. Present your product roadmap and get valuable customer input.

Survey 345

Survey Social Media Contact Center Call Recording 345

Win the Customer

DECEMBER 21, 2024

This involves: Collecting comprehensive customer data: Gather data from various sources, including website interactions, mobile app usage, social media engagement, customer support tickets, and CRM systems. Targeted offers and promotions: Deliver personalized offers and promotions that are most likely to resonate with individual customers.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

Calabrio

NOVEMBER 18, 2024

Analytics Navigating rising retail costs with Workforce Engagement Management: A strategic approach for the festive season Share Retailers across the UK are gearing up for the busiest shopping season of the year while simultaneously contending with rising costs and regulatory changes that will take effect in April 2025.

Retail 130

Retail Engagement Management Analytics 130

InMoment XI

NOVEMBER 30, 2023

Engage with Your Audience: Build strong relationships with your audience through active engagement. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Engagement Your employees are integral to your brand’s reputation.

Brands 284

Brands Management Multi-Channel Social Media 284

One Millimeter Mindset

SEPTEMBER 9, 2019

When you think about your professional advancement roadmap, storytelling probably is the last component on the list. And, the professional development roadmap we pursue is full of detours and potholes along the way. However, rediscovering and owning your stories are critical components of your professional advancement roadmap.

Roadmap 66

Roadmap Sports Employee Experience Strategy 66

Experience Investigators by 360Connext

JUNE 22, 2021

But meanwhile, we have at-risk customers who are ready and willing to defect to competitors when the right opportunity presents itself. Did they seek support at similar times or stop engaging with the product or relationship manager? Product usage is a great indicator of customer engagement. Who are your at-risk customers?

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter.

How To 52

How To Roadmap Self Service Gamification 52

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. According to Google, 70% of buying decisions happen during these moments, making it crucial for your business to be present and ready to deliver what customers need instantly.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Experience Investigators by 360Connext

DECEMBER 1, 2020

My client had just returned from a presentation to her executive committee. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

CloudCherry

JULY 10, 2019

Sometimes, you may not even realize how elements of customer service are present in the most basic user interactions. Chatbots engage customers in a conversation by presenting these questions upfront and providing options that are tailored to their needs. And in most cases, it is tied very closely to good customer service.

Self Service 231

Self Service Customer Experience Customer Service Chatbots 231

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. She is the CEO of The Armah Institute of Emotional Justice – a global institute on implementing the Emotional Justice framework. Or, listen on: Apple Podcasts.

Roadmap 98

Roadmap Culture Policies Connections 98

Customer Bliss

MARCH 16, 2018

On top of that, the purpose of the CCO is to be a change agent within the organization, which inevitably stimulates more engagement from the C-Suite and team leaders. Especially in the early stages, make suggestions for meetings and events that the CCO should present at, participate in, or be invited to. Click To Tweet.

Leadership 111

Leadership Engagement Chief Customer Officer Course 111

Customer Bliss

JANUARY 25, 2019

He pieced together critical “to-do” items that his team needed to have on their roadmap in order to make the customer experience better. He put together a one-page roadmap and brought it to the senior leadership team. How did he present the journey map to leadership? What Do You Know Now That You Wish You Knew Then?

Roadmap 157

Roadmap Leadership Customer Journeys NPS 157

Experience Investigators by 360Connext

SEPTEMBER 22, 2020

When done well, a customer experience culture provides: An engaged, empowered workforce. Incorporate customer feedback data and quotes into project plans and product roadmaps. Customer-first cultures require an eye toward the future and persistent attention on the present. How Does Your Organization Score?

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

InMoment XI

SEPTEMBER 3, 2024

Conversational Analytics Examples and Use Cases Conversational analytics is revolutionizing the way businesses understand and engage with customers. Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development.

Analytics 195

Analytics Data Social Media Average Handle Time 195

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Feedback 59

Experience Investigators by 360Connext

JULY 17, 2024

My client had just returned from a presentation to her executive committee. Our product roadmaps are based on what our customers want, and they’ll get it…in six to eighteen months, maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. They love us. No worries here.

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

Thematic

MARCH 30, 2025

When people feel their voice led to real change, they’re more likely to: engage more, stay longer, and become brand advocates. It improves your NPS and survey engagement. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Experience Investigators by 360Connext

OCTOBER 17, 2023

Identify Business Outcomes Before presenting the business case for CX efforts, it is important to identify the specific business outcomes that will be impacted by improved customer experience. Use storytelling techniques to make the business case more engaging and memorable. Storytelling is a powerful tool for CX leaders. Stories can.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Lumoa

AUGUST 23, 2021

Although we refer to the “post-pandemic world” in this article, we understand that we’re still in the middle of it all — we just hope we can provide a little hope and guidance for the present and future reality of a post-COVID world. Think about the verbiage your customers are using and the topics they’re discussing.

Customer Experience 221

Customer Experience Social Media Video Customers 221

ECXO

AUGUST 6, 2024

The ability to engage in future thinking is crucial for delivering a superior customer experience. Our brains are wired to prioritize the present moment, a trait that has been honed over millennia of evolution. This present-focused orientation, known as temporal discounting, makes immediate rewards more compelling than future gains.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

SurveySparrow

DECEMBER 29, 2023

To ensure your business consistently delivers an impressive CX, a well-structured plan, or a customer experience roadmap, is vital. What is the Customer Experience Roadmap? A customer experience roadmap is a strategic plan that outlines the steps a business will take to enhance its customer experience.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

GetFeedback

JANUARY 29, 2019

Product : improve product features and inform your product roadmap with customer feedback data. In fact, research shows that highly-engaged customers buy 90% more often and spend 60% more per transaction. It’s difficult to know which questions should be asked, when they should be presented, and how they should be phrased.

Survey 150

Survey Net Promoter Score Roadmap Knowledge Base 150

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Self Service Video Culture 109

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. Think of this as your roadmap to winning over potential customers. Do you know how? If your brand also feels invisible, keep reading.

Tips 85

Tips Tools Social Media Multi-Channel 85

Gainsight

SEPTEMBER 20, 2019

Will solving the issue help drive engagement or conversions? As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), Then we present it to our hugging and marketing teams. The post Use This Framework to Unblock Your Product Roadmap appeared first on Customer Success Software | Gainsight.

Roadmap 58

Roadmap Exercises Sales Marketing 58

CX Accelerator

JUNE 8, 2020

Engage team members, showing them the critical role they play in helping to improve the customer experience. When frontline employees navigate difficult customer issues, their engagement will increase when they see leadership addressing some of the problems they share. Present your product roadmap and get valuable customer input.

Survey 182

Survey Social Media Contact Center Call Recording 182

Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. Is it climbing, stable, or slipping?

Report 90

Report How To Effort Score NPS 90

C3Centricity

NOVEMBER 4, 2019

They hoped that it would revive sales and give new vitality to their communications to better engage their customers in the new social world. Their websites are filled with useful information, entertaining videos and engaging games. It's fun, inspiring and a useful roadmap for your customer centric journey. .

Customer Centricity 179

Customer Centricity Brands Advertising Consumers 179

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. This proactive approach helps retain customers and ensures that employees feel valued and engaged, reducing the likelihood of them seeking opportunities elsewhere.

Analysis 195

Analysis Social Media Analytics Loyalty 195

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way.

Ecommerce 109

Ecommerce Survey Retail NPS 109

QuestionPro Audience

APRIL 16, 2018

Conversely, well-researched shows blast your brand to hyperspace when it comes to customer engagement. Follow this approachable and executable roadmap below to find the most suitable trade show or exhibit for your product or service. Without the right data, you risk exhibiting at an event with the wrong audiences.

Multi-Channel 150

Multi-Channel Social Media Roadmap Marketing 150

InMoment XI

OCTOBER 3, 2024

When presenting plans or strategies, be sure to ask for their feedback and consider it when finalizing your proposed plans. By taking the time to understand them in the purchasing process, as well as conducting regular needs assessments, you can stay aligned with their goals and present offerings that add value.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. Additional support focuses on implementation of recommended changes, helping the client develop a culture change plan and operational roadmap. By Medecision.

Consumers 130

Consumers Healthcare Metrics Case Study 130

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 130

Roadmap Competitive Advantage Innovation Self Service 130