Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 61

Rewards Programs Call Center How To Contact Center 61

Vonage

APRIL 25, 2019

Integrating with the core business ensures that the social media team is engaged with other business units to share and act upon customer feedback. For example, a credit card company might see regular complaints about certain transactions not qualifying for a bonus in the rewards program. But this is a mistake.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

CX Journey

JULY 13, 2017

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. But let's just all say it in unison one last time: Perks and employee engagement should not be used in the same sentence.

Employee Engagement 128

Employee Engagement Engagement Rewards Programs Airlines 128

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. A great rewards program is intuitive, easy to join, and worth the effort.

Retail 52

Retail Engagement Customer Experience Tips 52

Stella Connect

MARCH 30, 2022

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. Nixed the idea of a call center rewards program for similar reasons?

Rewards Programs 52

Rewards Programs Call Center How To Contact Center 52

Influitive

JANUARY 4, 2019

Want to keep your best advocates motivated to engage with your community and promote your brand? But not all rewards are created equal. Rather, you need meaningful and memorable rewards to recognize your advocates. The incentives you offer in your advocate community are vital to keeping motivation high.

Rewards Programs 82

Rewards Programs Brands Engagement Marketing 82

Kayako

MAY 30, 2017

The first is a pyramid with your company’s core values at the base, going up to your ability to engage with guests and fellow employees, solve problems, and deliver great customer service. Walker predicts that in the near future, loyalty programs will need to go mobile, provide real-time experiences and incentives, and become gamified.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

Gamification 92

Gamification Engagement Rewards Programs How To 92

QuestionPro Audience

JANUARY 3, 2017

Moreover, a variety of opportunities exist to engage with travelers. Several credit card companies offer travel rewards, which are designated for airline tickets and baggage fees. Brand loyalty programs have been implemented to engage with new and existing consumers and create long-term relationships.

Airlines 150

Airlines Loyalty Brands Industry 150

Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Calabrio

APRIL 27, 2017

However, those who work in the contact center understand a very different truth: engaged, experienced contact center agents are more important than ever, and their increased value is due in large part to this new technology. Keeping your contact center agents engaged. Doing so requires agents to feel engaged with their place of work.

Contact Center 100

Contact Center Engagement Self Service Social Media 100

ECXO

JULY 22, 2024

Effective onboarding ensures that new users quickly grasp the product’s value, establishing a strong foundation for ongoing engagement. Key retention strategies include: Continuous Engagement: Follow-up training, regular check-ins, and proactive support keep users engaged.

B2B 207

B2B Customer Experience Self Service e-support 207

rethinkCX

FEBRUARY 17, 2025

Reciprocity & Rewards Programs Loyalty programs tap into the psychological principle of reciprocitywhen brands reward customers, they feel compelled to return the favor. Social media engagement and influencer partnerships also help in advocacy-building. Blockchain-based rewards programs for more transparency.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

ShepHyken

FEBRUARY 1, 2021

9 Ways to Boost Customer Experience and Online Engagement by Shane Phair. There are some great ideas in this article that lists nine ways to create a better CX and promote more engagement. Deep Dive: How Rewards Programs Can Fuel Customer Spending by PYMNTS. That’s a topic for another day. In the meantime, read this.

Customer Service 145

Customer Service Rewards Programs B2B Loyalty Programs 145

Perkville

NOVEMBER 14, 2022

Five easy-to-implement tips for keeping customers engaged and motivated to stay active within your program.

Rewards Programs 52

Rewards Programs Customer Engagement Tips Engagement 52

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 40

Rewards Programs Call Center Contact Center How To 40

ProProfs Chat

FEBRUARY 22, 2019

To keep customers engaged, it is important for a loyalty program to focus on their needs & aspirations to ensure they feel satisfied in their relationship with a brand. Simple formula: Customer Retention = Engagement + Investment. Simple formula: Customer Retention = Engagement + Investment.

Customer Retention 82

Customer Retention Engagement Strategy Rewards Programs 82

ShepHyken

FEBRUARY 9, 2025

Fresh Ideas to Spark Customer Engagement by Dan Pratt (Call Centre Helper) Customer engagement is critical to maintaining a loyal customer base, but achieving this consistently is a challenge! Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement.

Customer Service 73

Customer Service Sports Rewards Programs Comparison 73

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

Service Untitled

MARCH 16, 2011

Most consumers don’t want to spend the time figuring out the value of points and a reward that may take months if not years to earn. Shoppers want immediate benefits; in other words there has to be a program that keeps customers engaged, and shoppers want the programs to make a substantial difference; make it worth their while.

Rewards Programs 44

Rewards Programs Retail Loyalty Loyalty Programs 44

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Tips Marketing Video 104

GetFeedback

SEPTEMBER 5, 2018

These days, people engage with brands through a number of different avenues, especially digital channels like social media, emails, and live chat. More than just a recent buzzword, omnichannel represents a shift in the way brands engage with their customers. A good example is the Starbucks rewards program.

Omni-Channel 150

Omni-Channel Touchpoint Social Media Rewards Programs 150

Beyond Philosophy

NOVEMBER 7, 2016

They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87 appeared first on.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

Optimove

MARCH 20, 2025

By tapping into human desires for achievement and recognition, brands can create highly engaging experiences that drive loyalty, increase conversions, and build emotional connections with customers. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets. The result?

Connections 52

Connections Gamification Marketing CRM 52

ECXO

JANUARY 30, 2024

” Therefore, businesses should strive to create emotionally engaging experiences for their customers. This can lead to a more engaging and memorable customer experience, fostering loyalty, and encouraging repeat purchases. For a brand, this underscores the importance of creating positive, emotionally engaging experiences.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

BlueOcean

DECEMBER 13, 2022

Salesforce reports that 55% of members would use their loyalty programs more if the rewards were personalized to reflect their unique needs. McKinsey agrees, saying that “earn and burn” transactional rewards programs aren’t enough to retain loyal members. You’ve probably seen this more often than you realize.

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

Blueshift

SEPTEMBER 26, 2024

Credit union member engagement is essential for long-term growth and member loyalty. When members are more engaged, they tend to use more services, remain loyal, and advocate for their credit union.

Engagement 52

Engagement Strategy Rewards Programs Loyalty 52

Alida

MARCH 27, 2018

Fans of MO is designed with this is mind: customers with different needs and preferences are provided different value and experiences through an enhanced guest recognition and engagement program. Asia Miles: Lead innovation with insight-driven strategies and design thinking.

Brands 124

Brands Hotels Rewards Programs Insurance 124

Michelli Experience

MARCH 2, 2016

That said, high-value and incipient high-value customers should be rewarded for and encouraged to enjoy as many of your products and services as possible. Customers who are engaged with your brand should have their contributions to your proitability rewarded. 5) Make it Fun – This is about rewards and playfulness.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

CSM Magazine

MARCH 6, 2025

Heres how: Launch a Loyalty or Rewards Program Use apps like Smile.io to reward loyal customers with points, discounts, or other perks once theyve made a purchase or referred a friend. Share Your Brands Story Customers love brands with personality.

Abandon Rate 52

Abandon Rate e-support How To Rewards Programs 52

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month. Aimee also works as a freelance blogger for State Of Writing.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

Interactions

MARCH 6, 2019

With conversational AI, you can let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks. Guest engagement. Rewards programs. With so many options for guests to choose from, it can be hard to stand out from the crowd. Restaurant information.

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

Experience Investigators by 360Connext

APRIL 23, 2015

It also stores all your travel reward program membership numbers, your points, and includes alerts about flights, seat trackers for crowded airplanes, and more. Blog Customer Engagement Customer Experience Featured Podcast Social Media customer service innovation linkedin mobile SXSW technology User experience'

Social Media 110

Social Media Travel Rewards Programs Innovation 110

ShepHyken

APRIL 17, 2020

If you are offering rewards programs you can show concern by offering extended validity for the redemption of points or coupons. When things become normal these customers will remember and reward you. Rakshit is a content marketer at LoyaltyXpert , a loyalty program company in India.

Loyalty 102

Loyalty Rewards Programs Loyalty Programs Study 102

InMoment XI

OCTOBER 8, 2024

Tracking employee statistics and their engagement with customers will help you train them to provide the best service. Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business. Employee training goes beyond the onboarding process.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

InteractionMetrics

MARCH 27, 2025

At Interaction Metrics, we believe surveys must meet three key standards: Reciprocity: Respect your customers time by clearly showing that their feedback leads to actual improvements or rewards. Real Listening: Actively engage with customer responses, and dont treat surveys as a one-way street.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52