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A few more statistics reveal how customer experience — more so than digital strengths, rewardsprogram, or coverage options — could be the key for banks that prioritize customer retention. This increases personalization and drives even more engagement. Customer Retention Strategies for Banks.
Employee satisfaction, happiness, and engagement may be interchangeable terms for many managers. They are umbrella-terms covering many contributing factors such as recognition and rewards, payment, career pathing, workplace cohesion , healthy interpersonal relationships with co-workers, a sense of belonging, and coherent corporate culture.
A few more statistics reveal how customer experience — more so than digital strengths, rewardsprogram, or coverage options — could be the key for banks that prioritize customer retention. This increases personalization and drives even more engagement. Customer Retention Strategies for Banks.
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