Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. Register Now. You can unsubscribe anytime.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

DCX

DECEMBER 31, 2024

Show Me the Money: Proving ROI from Your CX Initiatives You know the drill. Someone in leadership leans in, raises an eyebrow, and hits you with the classic: “What’s the ROI of this?” Let’s talk about why proving ROI feels so painful—and, more importantly, how you can make it easier.

ROI 52

ROI Self Service Leadership Metrics 52

ShepHyken

DECEMBER 4, 2020

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. Wrong Technology.

Roadmap 114

Roadmap Customer Experience Airlines How To 114

InMoment XI

JANUARY 27, 2025

The customer, already engaged and receptive, books the session, which results in them purchasing additional products. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI. Now, that inbound call that would have cost you $2 has just become the foundation for an expanded relationship.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

Win the Customer

DECEMBER 21, 2024

This involves: Collecting comprehensive customer data: Gather data from various sources, including website interactions, mobile app usage, social media engagement, customer support tickets, and CRM systems. Conducting thorough cost-benefit analyses: Evaluate the potential return on investment (ROI) of each AI initiative.

Social Media 59

Social Media Roadmap Return on Investment Chatbots 59

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Retently

NOVEMBER 27, 2024

Focus on building long-term relationships through customer loyalty programs, social media engagement, and influencer collaborations to keep customers coming back. It’s like a roadmap that shows where things are working – and where they’re not. Analyze traffic sources to understand which platforms bring the most engaged visitors.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

InMoment XI

MAY 3, 2024

Social Media Monitoring: Tracking customer sentiment and engagement on social platforms. Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.

Retail 195

Retail Return on Investment ROI Analysis 195

Calabrio

MARCH 22, 2025

Modern workforce management encompasses critical tasks like contact center forecasting and scheduling , as well as the staffing, onboarding, training and development processes that are part of empowering, engaging, and retaining productive contact center employees.

Contact Center 130

Contact Center Management Strategy Call Center 130

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys. For instance, adding SMS reminders or app push notifications can enhance engagement.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

C3Centricity

DECEMBER 31, 2018

If this is your situation, just follow the detailed steps of this post and you will soon be doubling, quadrupling, if not 10x the ROI of your data! In fact it seems to drown out their reasoning of what to do and they remain frozen in indecision. Brand Image, Equity, Personality & Archetypes: What Every Marketer Needs to Know.

Brands 293

Brands Strategy Customer Journeys Infographics 293

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

InMoment XI

AUGUST 16, 2024

Poor engagement with technology is a clear sign that employees or customers are either unaware of its capabilities or face challenges using it. InMoment’s platform is proven to combine expert services with award-winning technology to provide you with a solution that will give you the fastest ROI, according to the G2 Crowd Repor t.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 145

Software Customer Engagement Engagement Omni-Channel 145

InMoment XI

SEPTEMBER 3, 2024

Demonstrate Return on Customer Service Investment Conversation analytics provides businesses with tangible evidence of the customer experience ROI from their efforts. Conversational Analytics Examples and Use Cases Conversational analytics is revolutionizing the way businesses understand and engage with customers.

Analytics 195

Analytics Data Social Media Average Handle Time 195

Optimove

DECEMBER 18, 2024

It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns. This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Establish a customer journey roadmap that creates realistic expectations and lets you know if progress has stalled. Unclear ROI Value: Some customers have trouble seeing how your service will meet their goals.

ROI 76

ROI Customer Success Strategy Effort Score 76

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. From initial discovery through to ongoing optimisation, we maintain a laser focus on ROI, operational efficiency, and customer satisfaction.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

InMoment XI

JUNE 5, 2024

We also support extended use cases such as: Employee Experience (EX) Analytics Our tools help businesses understand and improve employee engagement, onboarding processes, and workplace satisfaction. Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration.

Analytics 195

Analytics Effort Score Social Media Innovation 195

Thematic

MARCH 30, 2025

When people feel their voice led to real change, they’re more likely to: engage more, stay longer, and become brand advocates. It improves your NPS and survey engagement. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap.

Feedback 62

Feedback Roadmap Effort Score NPS 62

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. Optimize product roadmaps: Prioritizing high-impact updates based on projected user preferences. So let’s break it down.

Analytics 62

Analytics Social Media Banking Analysis 62

rethinkCX

JANUARY 27, 2025

Using data-driven projections and showcasing competitor success stories can demonstrate the ROI of AI investments. By engaging decision-makers early and offering a clear, results-focused roadmap, organizations can secure the buy-in necessary to implement AI successfully.

Roadmap 52

Roadmap Healthcare Call Center Travel 52

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Re-engage before they churn. By identifying this behavior and quantifying its impact, they adjusted communication strategies and immediately improved their NPS and lead engagement. Remove obstacles.

Customer Insights 62

Customer Insights Data Analytics How To 62

BirdEye

DECEMBER 28, 2024

Build an engaging website An engaging restaurant website combines visual appeal with practical functionality. Here is how you can streamline your efforts and improve your ROI from social media activities: Focus primarily on visual platforms like Instagram and Facebook for showcasing food photography and behind-the-scenes content.

Tips 97

Tips Social Media Chatbots System 97

GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. They’re giving you a roadmap to fix whatever it is that ails your business. Here’s one area you may not have considered: include your employees in the data collection process.

Data 262

Data How To Social Media Effort Score 262

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

West Monroe

OCTOBER 18, 2023

Two years ago, I wrote about why you should demand ROI from consulting partners. In today's environment, achieving that ROI might require a different approach and for many reasons. How the ROI landscape has shifted 1. This means crafting not just a static plan but building a roadmap that evolves with the market.

ROI 59

ROI Roadmap Resources Survey 59

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. Account Insights for Success Plan communication to keep customers informed and engaged.

Customer Success 52

Customer Success Meeting Self Service ROI 52

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. Quantify the ROI of VOC and demonstrate the value of CX to the broader organization. And as a customer experience leader today.

ROI 62

ROI Multi-Channel Analysis Customer Centricity 62

ECXO

APRIL 26, 2023

This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement. This roadmap outlines the goals, objectives, and initiatives that will be undertaken to improve the customer experience through high-quality, purposeful design. But, there are common practices.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Social media platforms – Where customers engage with brands, leave reviews and ask questions. The key is not just collecting data—but acting on it before customers decide to leave.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 139

Roadmap Competitive Advantage Innovation Self Service 139

Michelli Experience

JULY 25, 2017

In support of my formula, Neil Davey, the managing editor of mycustomer.com recently cited David Ulrich’s research on the value chain of trusting and engaging employees. In the case of Mercedes-Benz leadership, that vision was shared both through words and in the form of a visual roadmap. Trust, Engagement, and You.

Consulting 113

Consulting Touchpoint Leadership Employee Engagement 113

BirdEye

DECEMBER 19, 2024

An effective AI marketing strategy transforms how businesses understand and engage with customers. It helps businesses improve efficiency, make data-driven decisions, and enhance customer engagement through AI-powered tools and technologies.

Strategy 52

Strategy Marketing Social Media Hospitality 52

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. Think of this as your roadmap to winning over potential customers. Do you know how? If your brand also feels invisible, keep reading.

Tips 85

Tips Tools Social Media Multi-Channel 85