Gainsight

AUGUST 22, 2021

With this feedback lighting the way, you’ll see a clear route to better user experiences and a more valuable product. Master your product roadmap. Another critical piece in driving product-led growth is charting a product roadmap that keeps your team on track to smash your goals. Focus on adoption and engagement.

Tips 52

Tips Strategy Roadmap Net Promoter Score 52

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. If you have roadblocks in your product’s path that hold up users, their feedback should reveal it. Dive into user workflows.

Feedback 98

Feedback Roadmap Analysis User Experience 98

Lumoa

JANUARY 19, 2023

Future state mapping focuses on identifying the desired outcomes that an organization wishes to achieve as part of their customer experience strategy. It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. Joint planning – the customer experience lead and the design lead work together to develop a strategic CX plan. This makes it easier to prove ROI.

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge. You can use the user experience to fuel your decisions. Replicate your best product experiences.

Company 52

Company Multi-Channel Roadmap Analytics 52

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 111

B2B Customer Experience B2C Net Promoter Score 111

Gainsight

OCTOBER 22, 2020

Other afternoons I focus on supporting our technical communications team, such as examining in-app PX engagements. This product experience is designed to reduce administrator effort and streamline the end-user experience. I then dedicate a few hours of me / family time before hopping back on with my India teams.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Suggests digging into the individual company’s needs, analyzing user experiences, and prioritizing the customer experience.

Data 52

Data Roadmap How To Tips 52

West Monroe

MARCH 14, 2024

Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement. billion in cross-selling potential for a software company , driving significant upgrades and preventing revenue loss. Otherwise, what’s the point?

Data 40

Data Banking ROI Financial 40

Gainsight

MAY 3, 2022

To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. In order to increase expansion revenue, you need to consistently improve your product by enhancing your users’ experiences.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

JUNE 14, 2022

PLG is about putting the product at the forefront of the customer journey to drive conversions, retention, adoption, and expansion by delivering an immersive product experience. Here are the five essential product-analysis approaches that you can use for better decision-making and roadmapping. Targeted User-Engagement Analysis.

Strategy 52

Strategy Analysis Self Service Roadmap 52

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Whether it’s a new product launch, a customer service experience, or internal processes, knowing what people really think helps businesses grow and thrive. Online survey tools like Google Forms or specialized survey software like Retently , allow you to create anonymous surveys easily.

Tools 78

Tools Feedback Analytics Survey 78

Thematic

JULY 11, 2022

We'll briefly cover some manual approaches, and take a deeper look at thematic analysis software. CAQDAS solutions for coding CAQDAS stands for Computer Assisted Qualitative Data Analysis Software. Instead of creating codes with pen and paper, you upload your data and create codes directly within the CAQDAS software.

Analysis 77

Analysis Roadmap Banking NPS 77

AWS Machine Learning

MAY 30, 2024

Vitech is a global provider of cloud-centered benefit and investment administration software. The following is an example of a prompt used in VitechIQ: """You are Jarvis, a chatbot designed to assist and engage in conversations with humans. This post is co-written with Murthy Palla and Madesh Subbanna from Vitech.

Chatbots 115

Chatbots Knowledge Base Innovation Interaction 115

Gainsight

FEBRUARY 26, 2024

While customers, or accounts, have a few significant lifecycle moments, users vary greatly in terms of specific user types, product needs, and daily usage. Creating a Cohesive, Measurable Digital Program When you think about your customers’ and users’ digital journeys, many touchpoints probably come to mind.

How To 52

How To NPS Effort Score Touchpoint 52

SurveySensum

SEPTEMBER 12, 2023

One of my friends, James, uses customer feedback software to create and launch surveys, aiming to gauge his customers’ feedback. After a successful campaign launch, he was promptly presented with an in-app survey asking, “How was your experience with our software today?” But, what are In-App Surveys?

Survey 52

Survey Feedback User Experience Touchpoint 52

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales. What’s causing this move towards user experience and product growth?

User Experience 52

User Experience Roadmap Tips Strategy 52

Gainsight

MAY 28, 2020

In previous posts , we shared our design values and our approach to implementing the experience. But what happens when you acquire a product that has a completely different user experience? Today I’ll share some thoughts around how we are marching forward toward a fresher, more unified experience in Gainsight PX.

Roadmap 52

Roadmap User Experience Analytics Brands 52

SurveySensum

NOVEMBER 29, 2023

With in-app feedback, you can give your users prompt acknowledgment and resolution of their concerns or suggestions, fostering a positive and responsive user experience. This feature ensures that users feel heard and that their feedback is addressed promptly, contributing to increased satisfaction and engagement with the app.

Feedback 52

Feedback How To User Experience Survey 52

Gainsight

OCTOBER 28, 2021

The quicker your users experience value, the lower your acquisition costs will become and the fuller your company’s “bucket” will be. Perfect the first mile of your product roadmap. When you’re building a solution to reach product-market fit, it’s important to focus on the first mile of your product roadmap.

Marketing 52

Marketing Roadmap Metrics Measurement 52

Qualtrics

AUGUST 7, 2019

It meant more impact and more hands-on experience with scaling software. At Qualtrics, our mission is to help close experience gaps. When hospitals close their experience gaps, healthcare improves. A few years later, Site Intercept has transformed into Digital Experience. Tell us more about your team.

Software 36

Software Management Healthcare Culture 36

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Understand the customer experience. And it’s for good reason.

Tips 52

Tips Handbook Analytics User Experience 52

West Monroe

JUNE 1, 2023

In collaboration with the Chief Commercial Officer and Chief Revenue Officer, the CPO can leverage consumer insights and analytics to effectively differentiate on product price, features, packaging, and delivery to bring in new customers while engaging existing ones. hosting costs) with the development of new features.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

JULY 14, 2022

First, you can map out time frames that express when users need to realize product value. You can root all of your retention roadmap plans in data. The most successful Product teams nudge their users to take the actions within their platform that they know will limit frustration and lead to success. Prove your hypothesis.

Analysis 59

Analysis Analytics Feedback Roadmap 59

Gainsight

JULY 26, 2023

By reviewing where users get stuck or encounter challenges when using your product, you can proactively address user needs via in-app guides that help them navigate around key challenges as well as use data-driven analysis to make future roadmap priorities to address these challenges long-term.

How To 52

How To Effort Score NPS Roadmap 52

Gainsight

AUGUST 27, 2021

In the same way, having metrics backing decisions will give you the support you need to show that the decisions within your product roadmap are aligned with the goals of the company. As you identify sticky features and start chiseling out more direct workflows to get users to those high-value features, TTV should improve.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Gainsight

MARCH 30, 2020

Creating this same white-glove experience in your product requires a high level of personalization that makes the product feel tailormade. A product experience platform enables you to deliver experiences like this at scale. Use in-app engagements to send timely outreaches. Incorporate feedback into your product roadmap.

How To 59

How To Analysis NPS Trends 59

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM.

Omni-Channel 52

Omni-Channel Multi-Channel Roadmap Communication 52

Wootric CX Blog

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program. Tech savviness .

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Solvvy

JULY 13, 2022

A growing Software as a Service (SaaS) business where employees divide time between customer service tasks and other responsibilities, for example, may suddenly find there aren’t enough hours in the day to get everything done. With the right technology and tools, the answer is yes. One pervasive problem is staffing. Automation Cons.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

ChurnZero

JULY 12, 2019

User adoption and activation starts with making sure your solution is the first one that pops to mind when your users need to perform a specific task. This is the very initial stage in the onboarding journey that happens outside of your premises before prospects even engage with your assets (such as content, ads, website).

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Product Feedback is the core of making Product Improvements.

Feedback 96

Feedback Knowledge Base Social Media Roadmap 96

SurveySparrow

NOVEMBER 28, 2023

User Experience Enhancements: Improving overall user experience with faster, intuitive, and advanced features. Surprises and Delights: Incorporate elements that pleasantly surprise, creating moments of pure joy, like finding an Easter egg in software. Now, to get insights, you need data. And it’s free to try!

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

BirdEye

APRIL 17, 2023

Since customers are paying for extended periods, you get many opportunities to engage them and build stronger connections. You can turn existing customers into brand loyalists by providing excellent customer service and using personalized engagement strategies. When doing reviews, past financial trends help guide future plans.

Customer Retention 84

Customer Retention Consumers Tips Strategy 84

Gainsight

APRIL 30, 2019

Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Check out our Essential Guide to learn how to navigate the new product experience landscape. Product managers need to know how many active users they have on a monthly and/or daily basis for many reasons.

Metrics 65

Metrics Net Promoter Score Management How To 65

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. To make a great first impression, you need a seamless experience with easy-to-find product information, engaging demos, and high-quality marketing materials.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146