InMoment XI
NOVEMBER 2, 2022
If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. In order to showcase the ROI of your CX program, there are going to be calculations involved.
ECXO
NOVEMBER 25, 2024
Steps to Evaluate Feasibility: Engage R&D, engineering, and operations teams early to map out potential challenges. ROI Analysis: Calculating Value Beyond Costs A feature’s return on investment is not limited to direct financial gains. ROI Indicators to Measure: Will the feature reduce churn or attract new customers?
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InMoment XI
OCTOBER 24, 2024
Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand.
C3Centricity
APRIL 23, 2024
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! While B2B companies have a slightly lower ROI, they benefit from the long-term value of relationship building and lead nurturing through email.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? You'll learn how to create more efficient marketing plans, tailor experiences to specific customer needs, and align your marketing efforts to improve both engagement and ROI!
eglobalis
MARCH 13, 2025
Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. This reinforces momentum and sustains leadership engagement.
InMoment XI
OCTOBER 29, 2024
Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. To see how you could maximize your business revenue and ROI with InMoment’s voice of the customer (VoC) tools, fill out the ROI calculator below!
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. Improving engagement leads to higher loyalty and higher share of wallet.
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The best experiences recognize us, engage us holistically, and treat us as “humans”; giving us a feeling of connectedness and being cared for. Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI.
Speaker: Roy Atkinson, Senior Writer Analyst, HDI and ICMI
Workforce Engagement has emerged as a key component of modern businesses. But Workforce Engagement Management has many “moving parts” including onboarding, forecasting, Quality Management, employee recognition, coaching and more. What is Workforce Engagement Management? How can it positively impact our Contact Center?
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill. Register today!
Speaker: Gary Davis, SmartAction CEO
You’ll learn: The internal stakeholders you need to involve and engage to make your conversational AI project a successful one. The potential ROI when conversational automation is done right. How automating a customer service call isn’t as simple as using a script from a human interaction.
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