Lumoa

SEPTEMBER 1, 2023

Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!

B2C 369

B2C Trends Knowledge Base ROI 369

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction How To Effort Score 195

Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality. Track your functional ROI. Ongoing customer engagement results to higher research output and lower expenses.

ROI 153

ROI Customer relationships Insurance Advertising 153

InMoment XI

NOVEMBER 7, 2024

Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships. Create Segments and Triggers You can create customer segments based on behaviors, demographics, and other criteria, such as purchase history or engagement level.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

OCTOBER 28, 2021

In my last post, we discussed the difference between interactions, engagement, and customer experience. We also had a Customer Experience Council to engage the rest of the organization. Now, I’d like to dive deeper into customer experience and the role everyone in your organization plays in delivering that experience.

CRM 370

CRM Airlines Government ROI 370

Uniphore

JANUARY 26, 2022

Conversational AI in Banking – Practical Use-Cases for Achieving ROI. To stand out, banks need to create an engaging, easy-to-navigate customer experience that balances quality of care with operational efficiency. In this webinar, you will learn: Critical trends in banking customer preferences and loyalty.

Banking 130

Banking ROI Policies Financial 130

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. There will be many online and in-person events, so everyone can celebrate!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

InMoment XI

JANUARY 27, 2025

The customer, already engaged and receptive, books the session, which results in them purchasing additional products. And to be clear, managing those variables is mission-critical for achieving, calculating, and proving ROI. Now, that inbound call that would have cost you $2 has just become the foundation for an expanded relationship.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI? How do you sell CX to leadership?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “ How to Become TripAdvisor’s No.1

ROI 119

ROI CEM Consulting System 119

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Alida

JANUARY 16, 2018

Adopting a relationship-based approach to customer intelligence gathering delivers substantial value and ROI. . million over three years, translating into an ROI of 590%. That ROI is equivalent to a net present value (NPV) of $4.4 The compelling ROI of a customer intelligence platform can’t be ignored. For example: 10.

ROI 100

ROI Analysis Customer Centricity Report 100

NICE inContact

MARCH 14, 2019

Customer experience has never been more important in earning loyal brand advocates — and customers expect excellence when they engage with a brand. Customers are demanding a great experience, and top-tier brands are seeing exceptional ROI when they start with their contact center to enhance customer experience. Here’s How to Keep Up.

Customer Expectations 171

Customer Expectations Contact Center How To ROI 171

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. You can add value by helping to explain why engagement or purchasing rates are down, as well as what would motivate customers to continue buying, and how to effectively launch new products.

How To 150

How To ROI Policies Analysis 150

ClientSuccess

OCTOBER 5, 2020

But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI? Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer.

Customer Relationship Management 80

Customer Relationship Management ROI Customer relationships Management 80

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

GetFeedback

JULY 19, 2019

According to McKinsey, including your employees in customer experience design can boost their engagement by up to 20%, which boosts customer satisfaction rates. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. Check out the full webinar recording here.

Data 262

Data How To Social Media Effort Score 262

InMoment XI

APRIL 23, 2024

And by doing so, you’ll see rapid, proven ROI across your programme from retention, to customer acquisition, from share of wallet growth, to cost to serve reduction. This enables businesses to personalise customer engagement strategies, continuously improve their offerings.

Social Media 195

Social Media Analysis Feedback Loyalty 195

Uniphore

NOVEMBER 9, 2021

Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. Delivering superior CX (speed, accurate authentication; engaging with virtual assistants). Defining and achieving business objectives (ROI and bottom-line, contact center metrics, newly defined KPIs).

Contact Center 130

Contact Center ROI Metrics Interaction 130

InMoment XI

APRIL 13, 2022

From an employee perspective, are you doing something beyond a basic employee engagement study? If you’re looking for more resources and insight into CX metrics and ensuring your CX program delivers business value (ROI) to your organization, watch this webinar with third-party analyst firm, Forrester, to learn the answers.

Metrics 195

Metrics NPS Infographics Effort Score 195

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Software 118

Software Customer Engagement Customer Success Engagement 118

GetFeedback

JULY 19, 2019

How can we engage with our customers more? Engage your employees to understand why numbers moved up or down and not just reporting they did. This guide will teach you how to launch a VoC program, take action with your customer feedback, and prove the ROI of your efforts. Check out the full webinar recording here.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Uniphore

JANUARY 14, 2022

Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? RSVP for the webinar today! Strategic roadmap to deliver new-age customer experiences. Register Now. 2022 is the year where companies are innovating to thrive and succeed in the service-driven economy.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. Build empathy—by engaging with your customers. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Do your research.

Tips 166

Tips User Experience ROI Customer Centricity 166

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Data-Driven, Goal-Based Engagements.

Customer Engagement 102

Customer Engagement Engagement Strategy Effort Score 102

Uniphore

JUNE 21, 2021

A faster ROI. Obtain stakeholder buy-in The best RPA implementation is a collaborative engagement between the business and IT sides of your company. For more information, be sure to check out our webinar. How to Discover the Best Use Cases for Robotic Desktop Automation in Your Call Center View Webinar.

Contact Center 147

Contact Center Call Center ROI Tools 147

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

Blueshift

JANUARY 18, 2024

When harnessed by savvy marketers, this goldmine of data becomes the driving force behind personalized, engaging customer experiences. The series covers foundational topics ranging from understanding what a CDP is and its essential use cases to exploring the role of AI, achieving ROI, and crucial considerations for selecting the right CDP.

Industry 116

Industry ROI Marketing Data 116

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. The question then is how to market your offering to a customer segment and determine exactly the right combination of message, channel and engagement and target market that leads to success. The results was, as we know, the start of the revolution of Apple.

ROI 52

ROI Marketing Multi-Channel Customer Journeys 52

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM Conference 74

Seaton CX

NOVEMBER 1, 2022

You attended all those free webinars in the early days of the pandemic, before we all got so sick of Zoom meetings we wanted to claw our own eyes out. And you’ve heard that CX engagement begins with getting buy-in, executive alignment, shared vision, thought alignment, or pick-your-favorite-buzzword-de-jour. “The Buy-in isn’t enough.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

ChurnZero

JANUARY 6, 2025

The silver lining: finance teams will more amenable to out-of-cycle budget requests compared to the previous two years, if requests are securely anchored to a strategic initiative that is imperative to the business and a strong business case that articulates the ROI. Trend 3: Customer teams double down on outcomes and value.

Trends 52

Trends Customer Success Measurement Leadership 52

Gainsight

MARCH 31, 2025

That means relying on new customer acquisition is expensive for any organizationand in uncertain markets, companies want to ensure that kind of investment leads to ROI quickly. In fact, a comprehensive look into customer sentiment, product usage, and community engagement can lead to a stickier product and greater expansion opportunities.

Customer Journeys 52

Customer Journeys Strategy Effort Score B2B 52

customer sure

JANUARY 20, 2025

Whether its tailored product recommendations, forms that are pre-filled rather than blank, how-to guides that are context-sensitive rather than general, or customised survey follow-ups where youve taken the trouble to investigate that persons prior contacts personalisation makes customers more engaged and less frustrated, and this builds loyalty.

Trends 62

Trends Net Promoter Score Analysis ROI 62