Comm100
OCTOBER 13, 2024
Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players.
Kayako
MAY 13, 2022
In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.
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CSM Magazine
APRIL 10, 2025
Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. Customers today expect faster resolutions, intuitive experiences, and tailored interactions when they engage with your brand. Heres a practical guide to help you succeed.
ECXO
MARCH 19, 2025
Shhhh… The Customer is in Control For decades, businesses have operated under the assumption that engagement equals quality service. ” But heres the thing: Sometimes, we dont want to be engaged. When customers enter a store or an online service, they are already processing a myriad of choices.
Speaker: Brian Morin & Helena Chen from SmartAction
As automated self-service options continue to grow, how can you make sure that you and your organization are staying on track? Go-live is just the beginning: Best practices to optimize customer engagement. In this exclusive webinar, you will learn: One size does not fit all: Tailored Solution vs. All-in-One Platform.
Calabrio
MARCH 26, 2025
This led to greater agent engagement, flexibility, and job satisfaction. Paychex: AI Insights for Optimized Performance Paychex leveraged Calabrios AI-driven analytics to gain deeper visibility into agent performance and customer interactions.
eglobalis
MARCH 4, 2025
Research from Gartner emphasizes that while AI can automate routine interactions, very few [self-service solutions] possess the capabilities to resolve customer issues fully, and some level of assisted service will always be needed. These include: When the customer explicitly requests a human agent.
Speaker: Chrissy Irvine, VP Customer Success, SmashFly, and Hannah Leary, Customer Success Operations Specialist, SmashFly
Whether it’s standing in line at the grocery store or in their Customer Education program, it’s no secret that today’s customers often seek out self-service options. Self-service options enable students to engage with training on their terms - at a time, location, and pace that works best for them.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Let’s put AI assistants to the test by engaging them in a live conversation and see how they perform under different use cases. You’ll learn: The latest in self-service deployments over voice & chat through live demonstrations.
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Workforce Engagement Management. AI / Self-Service. This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. Agent Experience.
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It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed. Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts?
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. This means that the old approach of blasting buyers with email-heavy, generic communications no longer works. Save your seat and register today! August 1st, 2023 at 11:00am PDT, 2:00pm EDT, 7:00pm BST
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
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