COPC

JUNE 11, 2019

seminar series in China brought us to Shanghai. This seminar took place on May 17 and was a great success with participants from industries spanning technology, internet, finance, automobile, outsourcing and more. Making the most of AI and setting up metrics to measure its performance was a hot topic during the seminar.

Insurance 40

Insurance Chatbots Metrics Trends 40

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. A neutral score (Passive) can be used to find out why the customer isn’t fully engaged with your brand. Plan to respond to every survey. And a negative score (Detractor) can be addressed immediately.

NPS 150

NPS Net Promoter Score Tips Customer Retention 150

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog

Customer Service 140

Customer Service Video Travel Customers 140

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Host seminars and workshops 18. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Share engaging, localized content, and interact with followers to build relationships. Work with local journalists 13.

Social Media 98

Social Media How To Advertising Sports 98

Customer Bliss

MAY 31, 2018

The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. During this time, Antonio and his team crafted internal seminars and workshops based on 3 messages : What is customer experience? Get a Real-Time View of Customer Chats and E-mails. Why is it important?

B2B 107

B2B Industry Leadership Conference 107

ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 120

Customer Experience Advertising Airlines Leadership 120

AskNicely

FEBRUARY 12, 2018

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. After he opened up his “brand” to real-time feedback, the way he engaged with his customers changed.

Net Promoter Score 150

Net Promoter Score Feedback Brands Tips 150

ReviewTrackers

MARCH 24, 2021

Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts. This increases personalization and drives even more engagement. Customer Retention Strategies for Banks. Start a Customer Newsletter Campaign.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

BirdEye

NOVEMBER 16, 2023

Host real estate finance seminars and masterclasses 22. Include an AI chatbot for instant response An AI chatbot is an automated tool that engages with website visitors and responds immediately to their queries. What you can do now: Birdeye’s Webchat helps realtors as you engage and converse 24/7 with your leads.

Chatbots 111

Chatbots Social Media Consulting Financial 111

Comm100

OCTOBER 8, 2016

A focus on Relationship Marketing will allow you to inform your visitors about your products, services, and offerings, and bring them closer to consistent engagement. Work with your social media team to launch new campaigns, or to increase engagement with current customers. Try creating materials like: Seminars/Webinars.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. Think about all the changes you can make by giving, listening, engaging and having conversations with your customers. Stay Connected with Your Customers.

Hotels 121

Hotels Customer Satisfaction Social Media Customers 121

Totango

JUNE 3, 2022

Engagement “Checking in” Email Template. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Checking in periodically allows you to engage customers and see if they have any questions, concerns or comments. Sincerely, [CS Manager Name].

Customer Success 115

Customer Success Feedback Meeting Knowledge Base 115

Myra Golden

JUNE 9, 2019

Both of my kids get to travel with me for speaking engagements a few times a year – last year Lauren joined me in New York twice. I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do.

Conference 78

Conference Travel Engagement Training 78

CSM Magazine

DECEMBER 2, 2024

Training and Staff Engagement Nurses Nurses play a crucial role in healthcare, often being the first point of contact for patients. Regular workshops and seminars should be organized to help nurses stay updated on best practices for patient interaction. This can include communication, empathy, and patient-centered care.

Healthcare 52

Healthcare Customer Service Strategy How To 52

Totango

JANUARY 23, 2020

Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey. Your customers should feel surrounded by personalized support any time they engage with a member of your team. Consider how you will proactively engage a customer when these changes occur.

Strategy 111

Strategy B2B Management ROI 111

Education Services Group

OCTOBER 15, 2020

Conversations & Product Engagement Score. The conversations were engaging, relevant, and applicable, but, most importantly, they were conversations. However, I was most inspired by Pendo’s Product Engagement Score (PES). Meaningful Audience Engagement. Gary Gatio, Education Subscriber Experience Agent.

Net Promoter Score 105

Net Promoter Score Conference Customer Success NPS 105

Horizon CX

JUNE 10, 2022

To establish and solidify that customer experience is indeed part of an organization’s strategy, senior-leadership engagement is critical, even if there is no C-level role assigned to CX. Where score-chasing becomes the primary objective of CX, programs like those tend to end abruptly or slowly disappear. That’s big-picture thinking.

Customer Journeys 130

Customer Journeys System Net Promoter Score Chief Customer Officer 130

SurveySparrow

APRIL 8, 2022

While there is a lot of discussion around workplace harassment, research shows that feeling ostracized at work has an equally severe impact on employee engagement. Learn the effects of workplace ostracism on employee engagement. ” Effects of workplace ostracism on employee engagement. Employee happiness. Employee wellness.

Employee Engagement 59

Employee Engagement Engagement Tips Culture 59

One Millimeter Mindset

MAY 19, 2020

By now, you are virtual webinar- and seminar-saturated. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Liberate Yourself from Shirley Someone Syndrome. Leverage 3 Design Strategies for Cross-Functional Professional Success . I look forward to serving you.

Groups 104

Groups Exercises Resources Strategy 104

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Education Services Group

FEBRUARY 14, 2021

Or painstakingly preparing an exhaustive training seminar that you hope your customers will sit through? Enter your friendly, neighborhood in-app engagement software. Enter your friendly, neighborhood in-app engagement software. Also commonly referred to as in-product engagement tools, think Pendo or WalkMe.

Tools 52

Tools Software Engagement Video 52

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Customers who aren’t engaged with your product become more likely to churn. One way to promote customer engagement is by checking in periodically with your customers. Check-in Frequently with Your Current Customers .

Strategy 102

Strategy Net Promoter Score How To Roadmap 102

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals. Posting job opportunities.

Customer Success 122

Customer Success Guidelines Social Media Tips 122

CSM Magazine

DECEMBER 17, 2020

As I teach in my seminars – ask yourself if everything you say and do enhances or diminishes trust. You can obtain your own copy of his book or to inquire about engaging Jeff for your team at www.jeffmowatt.com. If you must make a phone call while others are within earshot, keep it short or go elsewhere to make the call.

Tips 98

Tips Customer Service Loyalty Communication 98

OpinionLab

APRIL 13, 2017

Because getting digital feedback is so important to CX professionals, we’ll be sharing best practices for measuring the digital customer experience in an exclusive web seminar hosted by CRMXchange titled “The Five Keys to Improving Customer Experience with Digital Feedback” on April 20 at 1 p.m. Join us by registering here.

Feedback 68

Feedback Tips Consumers Survey 68

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians. However, training new technicians presents a logistical challenge to service providers.

Self Service 109

Self Service Contact Center Exceptional Customer Service Wireless 109

Myra Golden

NOVEMBER 20, 2019

Walmart called Myra’s eLearning “the gold standard” and John Hancock said, “The first thing that struck us was how engaging each module was….you I have had the pleasure and the privilege of attending several seminars given by Myra Golden. Start looking for her name on the seminars you are offered and sign up.

Training 61

Training Course Social Media Video 61

ReviewTrackers

APRIL 1, 2019

Staying engaged and in regular communication with your banking customers beyond their branch visits can make a big impact on your customer retention efforts. This increases personalization and drives even more engagement. Customer Retention Strategies for Banks. Start a Customer Newsletter Campaign.

Customer Retention 89

Customer Retention Banking Strategy Financial 89

SurveySparrow

JANUARY 7, 2021

In fact, brands started to put more attention on improving their customer engagement. Well, here we’ve broken down why customer engagement will change drastically in the upcoming years, and how brands are using creative thinking, care, and empathy to enhance customer engagement. Customer Engagement in Pre-Covid World.

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

Storyminers

JULY 6, 2020

She’s got more than 25 years of experience (both client-side and vendor side) helping companies understand their employees and customers and identify what drives retention, satisfaction, engagement, and the overall experience – so that employees, customers, and businesses reap the benefits and achieve their desired outcomes. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Customer Guru

AUGUST 21, 2018

With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Nancy Porte.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Zeisler Consulting

DECEMBER 15, 2021

Now, it’s certainly important for a large corporation to develop processes and procedures in order to most efficiently handle the inevitable communication in which it engages with its Customers. “Don’t call us, we’ll call you.”. Unmonitored? Don’t write us here. There’s nothing more unwelcoming.

Course 93

Course Consulting Communication Customer Centricity 93

BirdEye

NOVEMBER 21, 2023

Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement. How can interior designing businesses implement this social media engagement strategy? Engage with followers through comments, likes, and responding to messages.

Marketing 111

Marketing Social Media Advertising Tips 111

Customer Enthusiast

DECEMBER 9, 2014

In one well-known Stanford University study, in the absence of follow up, within 30 days participants forgot 95 percent of what they were exposed to during a training seminar. Customer Service Employee Engagement Enthusiasm at Work! Watch the 90-second book trailer. adult learning customer follow up retention Training'

Employee Engagement 63

Employee Engagement Training Conference Retail 63

Totango

SEPTEMBER 1, 2020

You should be ready to deploy a series of previously prepared, enterprise-wide next steps that reinvigorate product interest and incentivize engagement. Provide additional, free seminars and webinars that promote product features. Consider financially repackaging your service to drive greater ROI.

Net Promoter Score 111

Net Promoter Score How To NPS Effort Score 111

SurveySparrow

AUGUST 11, 2020

A seminar or event that you can host via the internet is widely known as a webinar. This online seminar or event can be business-related and educational. As an organizer of a webinar, you can meet your audience in a virtual conference room with useful tools to present your content to them in an engaging way. What is a Webinar?

How To 52

How To Conference Social Media Video 52

ChurnZero

MAY 20, 2022

The webinar’s Q&A session uncovered a ton of tips and insights, including how to increase domain expertise, gauge employee engagement, and strengthen leadership skills beyond certifications. There are tons of seminars or webinars you can attend that are very 101. Q: How do you define an engaged employee?

Customer Success 98

Customer Success How To Banking Leadership 98