ShepHyken

APRIL 11, 2023

The employees recognized that customer service is a team sport. Once the food is ready, it doesn’t matter whose table the food is for, whoever is available to take the hot food out immediately becomes responsible for the meal. I liked what I was seeing.

Sports 144

Sports Customer Service Customer Service Training Customers 144

Optimove

MARCH 4, 2025

But if engagement drops, wagers do as well. OptiLive keeps that connection strong by delivering real-time, personalized messages at crucial moments, ensuring players stay engaged and ready to bet. Key takeaways: OptiLive keeps players engaged, encouraging them to bet more often and never miss an opportunity.

Sports 52

Sports Tips CRM Customer Relationship Management 52

InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. Even though they often engage with you, your competitors can still sway them. Discounts or points-based programs make customers feel valued and encourage long-term engagement.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Experience Matters

NOVEMBER 24, 2014

They collectively help the Thunder achieve its mission to be “the most FAN-centric organization in professional sports.” Everywhere we went, we met happy, engaged employees (who worked for many different organizations). There are actually dozens of partners that create the OKC Thunder fan experience.

Sports 308

Sports Customer Experience Professionals Consulting Survey 308

Optimove

MARCH 13, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With bettor participation skyrocketing, now is the time for gaming operators to refine their engagement and retention strategies to maximize revenue and long-term customer loyalty.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Experience Investigators by 360Connext

NOVEMBER 2, 2015

For those of us who are sports fans (cough cough, Go Cubs!) The post Sports Lessons – How to Turn Customers into Fans appeared first on Customer Experience Consulting. it’s sometimes weird to hear about our beloved teams as “products.” In the last few months, I’ve had the privilege of getting an up-close […].

Sports 110

Sports How To Consulting Customers 110

Optimove

FEBRUARY 6, 2025

Where bettors migrate to after the NFL season : 48% move to another sport. This group is still engaged and can be targeted with cross-sell offers for upcoming events 14% try casino gaming A smaller but valuable segment that can be nurtured for subsequent sportsbook betting 39% churn How to keep players engaged post-season?

Sports 75

Sports Tips CRM Groups 75

Optimove

DECEMBER 9, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gamification has evolved from a buzzword into a cornerstone of player engagement strategies. With the rise of AI-orchestrated gamification, iGaming and sports betting operators are now equipped to deliver hyper-personalized, dynamic experiences.

Gamification 52

Gamification Engagement Sports CRM 52

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Tips Engagement Analytics 69

Alida

APRIL 21, 2023

Sport fandom is a unique concept: few other cultural phenomena engage and enthral people from all over the world in the way that sport does. As time and technology have evolved, the habit of participating, talking, reading, listening, or watching sports has remained a chosen past-time for billions across the globe.

Sports 130

Sports Engagement Culture How To 130

Comm100

DECEMBER 10, 2024

Player retention isnt just about keeping users coming back; its about building long-term engagement, fostering loyalty, and ultimately maximizing lifetime value. By constructing detailed player profiles, you can gain a profound understanding of what drives each player’s engagement.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

Experience Investigators by 360Connext

DECEMBER 17, 2014

It sports what the press is calling a “Magic Mirror”. Blog Customer Engagement Customer Experience customer service Featured Recent News connected consumer innovation linkedin' Ebay’s new retail store (an effort with the until now on-line only Rebecca Minkoff store) didn’t just make me turn my head, it made me look twice.

Innovation 275

Innovation Connections Consumers Sports 275

Totango

MAY 2, 2022

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more. Operationalizing Your Teams is Essential.

Sports 112

Sports Customer Success Customer Journeys Analysis 112

QuestionPro Audience

MARCH 30, 2018

Many sports fans claim the only thing that gets them through the tedious month of March, when spring is so close you can taste it, is the NCAA Men’s Basketball Tournament, better known as March Madness. Brands know they have an opportunity to reach a large audience, and spend the month engaging consumers via social media and advertising.

Brands 191

Brands Sports Advertising Social Media 191

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. or preferred sports. Data shows that 81% of U.S.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. His work transformed sports sponsorship media evaluation through innovative, AI-powered solutions.

Sports 96

Sports Video Analysis Multi-Channel 96

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. You dont have to own a football (or any other sports) team to take advantage of these ideas. Ive always said that achieving excellence in service and CX is a journey without a destination.

Customer Service 75

Customer Service Sports Rewards Programs Comparison 75

Calabrio

DECEMBER 10, 2020

Agents Become Strategic, More Engaged. As agents move upstream, playing a more strategic role, supervisors too must be more engaged in how they manage their teams. It’s difficult to keep lower-skilled, unmotivated staff engaged. And in the process, this benefits customers who get a more engaging, immersive experience.

Contact Center 264

Contact Center Self Service Competitive Advantage Leadership 264

Optimove

AUGUST 7, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. This collaboration will enhance player engagement and retention strategies.

Gamification 69

Gamification Sports Multi-Channel CRM 69

Experience Investigators by 360Connext

APRIL 27, 2021

Cultivate an engaging company culture. Only 30% of the American workforce is properly engaged. Happy, comfortable, and engaged employees will go the extra mile to delight customers. . Customer experience is a long game and a team sport. Focus on what you CAN do to gain traction and deliver for your customers.

Customer Journeys 291

Customer Journeys Customer Experience Culture Sports 291

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Technology 52

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

CSM Magazine

OCTOBER 24, 2024

The Role of Sound in Slot Games: An Overview Sound in slot games serves multiple purposes, each contributing to the overall enhanced player experience: Creating atmosphere and theme; Providing feedback on game events; Enhancing the excitement of wins; Maintaining player engagement during gameplay; Reinforcing brand identity.

Sports 52

Sports Transportation Video Entertainment 52

Totango

MAY 7, 2024

Then you’ll need to work on re-engagement, and potentially refine which customers you’re converting in the first place. “Bonus” metrics We recommend that you identify custom metrics that reflect the value your specific business provides your customers. Then it could be a good moment for a quick upsell, cross-sell, or expansion campaign.

Sports 103

Sports Sales Strategy Net Promoter Score 103

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. Before operators start using OptiLive, its essential to understand its potential to transform player interaction and engagement in real-time.

Sports 59

Sports CRM Gamification Tips 59

Optimove

DECEMBER 18, 2024

It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns. As LATAM operators scale, they can follow a blueprint and gain invaluable lessons from Europe, the global leader in iGaming and sports betting.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

FEBRUARY 5, 2025

The analysis is from Optimove Insights, the research arm of Optimove the #1 CRM Marketing Solution for iGaming and sports betting operators. This expansion presents significant opportunities for sports betting operators to capitalize on an increasingly active and engaged NFL betting audience.

Sports 69

Sports CRM Analysis Tips 69

ProProfs Chat

NOVEMBER 19, 2021

To create an engaging poll and mix up the flow of your presentation, funny poll questions are a great way to go. Sports Poll Questions. Polls on sports are a great way to capture people’s preferences about their favorite activities, likes, and interests related to sports. What is your favorite sport to watch?

Engagement 98

Engagement Sports Net Promoter Score Effort Score 98

Experience Investigators by 360Connext

MARCH 5, 2024

But don’t just take my word for it: Engaged employees are proven to create better customer experiences. Compassion fatigue happens when people are overwhelmed, underappreciated, or burnt out, so it’s great when your HR partners help pay special attention to keeping employees healthy and engaged.

Employee Experience 260

Employee Experience Customer Experience Customer Journeys Net Promoter Score 260

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. This means a player completing a high-stakes bet can instantly unlock a personalized challenge, keeping them engaged without delays.

Gamification 52

Gamification Multi-Channel How To Sports 52

Optimove

JULY 18, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Optimove’s iGaming Pulse aggregates anonymous sports betting player data from over 200 operators worldwide, providing daily benchmarks and trends throughout Euro 2024. The global peak for FTDs was 87%.

Sports 64

Sports Trends Tips Engagement 64

InMoment XI

FEBRUARY 15, 2023

What these additional elements suggest is that customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization—and that your success will be limited if it is a grassroots effort and not a strategy led and supported by the executive leadership team.

Sports 221

Sports Leadership Lifetime Customer ROI 221

Kayako

MARCH 21, 2022

One stark example is in many healthcare brands where the marketing to enroll customers is professional, empathetic, and engaging. Sports affiliations are one example. Provide a positive, personalized, and engaging conversation. Consumers feel let down when the pre-sale marketing context differs from after the sale.

Customer Service 296

Customer Service Social Media Ecommerce Competitive Advantage 296

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

PeopleMetrics

MARCH 27, 2025

Why This Matters Employee engagement and customer experience are two sides of the same coin! You create alignment across teamsand suddenly, delivering a great customer experience feels like a team sport. Some of our clients turn these into formal awards. That energy shows up in their work. What About AI? Not really. And thats okay.

Sports 62

Sports Management Culture Customer Centricity 62

Lumoa

FEBRUARY 6, 2018

There are many organisations embracing a people-centric approach to business (be it employee engagement on CX or on developing strong CX programmes) but there remain a large number who fail to fully grasp the need for change. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

Optimove

FEBRUARY 4, 2025

Live betting creates multiple betting opportunities per game , increasing fun and engagement, and revenue potential. The trends above indicate a clear shift towards intentions in live betting, with room for sportsbooks to bridge the gap between intent and action through education, real-time engagement strategies, and more.

Sports 59

Sports Tips Advertising Trends 59